“I'm so.confuse from Lazada in particular. ..when I search Item from goggle ..example i write .. "hydraulic tester kit" ..then it appears some images from Lazada..then I click..but it appears not the Item I goggled
.ITS VERY ANNOYING...Most of the time I'll switch to Shopee...
Whoever design this .Lazada its sucks.....I'm 55 yes old ang have less patience ..”
“Worst company in the Philippines. They will constantly not attempt to deliver the items and then return as failed delivery attempt. They are liars and lazy. Avoid using them. Shoppee and Amazon PH are far superior.”
“More than 2 weeks now and I still don't have my refund yet! More than 2 weeks since I filed for return after receiving a broken TV. I did multiple contacts already with their customer service and have been lied multiple times. Inconsistent answers and resolution. TV is already dropped off and no one seems to care about my concern anymore. No one will entertain me via chat and they stopped responding via email already. Spoke with seller said they can’t do anything on their end. Refund might take another 7 days or more which is very frustrating! LAZADA doesn’t care about their customers and only cares about money! Very disheartening considering this is my hard earned money and my first ever purchase with them.”
“The Lazada online platform works well, but it is then down to LEX to make the delivery..... 😭. The Angeles City (Bacolor) hub is very very poorly managed. I spend a lot of money with Lazada, but it may be time to use Shoppe.
In the Lazada account setting I chose office rather than home for my address type, and clearly included 8-5 Mon-Fri, with NO WEEKEND DELIVERIES.
Everytime the delivery guy fail, I ask if the read the label, and they say yes but their boss tells them to take the goods, even though the boos knows the delivery will fail.
The attached shows a Gas Tank for my bike I have been waiting for.... Useless system here... LEX SUCKS”
“I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
on 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping @ Lazada.
Their freight company (lex ph) and customer service is so very bad.
Like”
“To all people who wants to buy things online especially LAZADA or yung isa may advice po na sa SM MALL or other Physical store nalang kayo bumili wag na wag po kayo bibili dyan dahil ang katotohanan dyan yung LAZZMALL na inaavertise nila ay di talaga lahat ay legit at some mostly fake. Ang katotohanan po dyan as a former seller para maging LAZZMALL member yung shop mo ay marami kang mabenta dapat. At napakabasura po ng customer chat support nila dyan lalong lalo na yung FINANCE Office magnanakaw ng seller payment. Meron din sila yan inside job kung saan pag mahal yung item na ipapaddala ng seller ay may kasabwat sila doon sa logistics para nakawin yung item at palitan ng ibang laman para masira yung seller at ma frustrate ka na kuhain yung refund. Ganyan po kasama yung department nila dyan especially yung Finance deparment nila dyan. Kaya advice ko wag nyo supportahan yang mga platform na yan dahil mga manloloko yan mga yan.”
“I love shopping in Lazada online but once you press “received” the item, they will not help you to return or refund and you must deal with the seller but unfortunately the seller will send you back to Lazada to process the return/refund. The “Received” button is deceiving so the Lazada won’t process the “return/refund and that is not acceptable at all!”
“Lazada must get rid of all the scammers on there platform and website Lazada your know there are scammers on your website do something about it or you will be as bad as the scammers now if is it not what I ordered from Lazada I will not accept it at all WAKE UP LAZADA”
“I have been a Lazada customer for awhile. Everything was fine until last year where almost all of my orders had been delivered. Worst delivery service and worst customer service. Very hard to reach and sometimes the telephone number given can’t be reach. Been promising customer to better their service but it’s getting worst. You have to solve your concerns as they don’t care to fix it. So I’ve decide to stop ordering to avoid stress. Don’t order from Lazada if you don’t want stress in your life”
“Lazada did not make me happy. One of their sellers Beepodzparisile made me unhappy. I ordered 2 cell phones from them.. been a month and I have received nothing. It was posted to my credit card but still have not received anything. Lazada nor its sellers will get another penny from me. Pi×÷Ed off customer”
“Customers must be the ones to adjust to courier schedule even when they were inforned to deliver the package in the morning only because customer is at work in the afternoon. Some couriers just cancel orders even without text or call. Sone wants you to pay by gcash and tell you that they are in the place but not there. So i prefer cash on delivery because some couriers are like that. They want you to pay even the order is not delivered or they cancel and some are very distespectful. Also there are many scammers who deliver wrong items.”
“I am going through bad experiences using lazada app. Before it was nice and very helpful. But since I started using lazada wallet on buying items. It started to mess up. I've been wanting to buy a cat cage so I bought one using lazada wallet. But the item never came to me. I waited for couple of days to weeks to get the refund. When finally I was able to get refund through lazada wallet again I wish to withdraw it through bank transfer. But until now,couple of week passed still not getting my refund. I also noticed that agents do not share the same information. That is why you will surely get a headache because of their different version of explanation. And every agent provides different resolution and understanding about their policies.”
“Had received text as to date Dec 12 2022 12:01 pm that my parcel is to be delivered and prepare such amount.The courier sender who happens to be my friend had long been dead! What kind of computer programming is that???”
“This review involves a particular seller/store. Ordered during 11.11 sale. Most of my items, even from China came after a few days. One store did not even pack items by 11.17. I reached out to seller and they informed me that they ran low on stocks. Not true because prior to my chat, I checked their store and still offering the same item for P600. It was previously priced at P180 and on sale for P90. They cancelled my orders so I will be forced to order at a higher price. Not good business practice. I reported to Lazada and "filed" a complaint but I doubt if anything will be done about this. Just trying to warn others here of possible scenarios”
“Please don’t order cell phone in Lazada . Big scam , I ordered a cell phone if infinity and when delivered there is only a charger inside. Foreigners please don’t order any expensive things in Lazada they won’t refund in case of theft . My worst experience.”
“Mali na nga nirefund na amount, ang bagal pa magproseso, ikaw pa gusto nila makipagcoordinate sa seller at banko.
Hindi man lang naisip ng mga customer service representatives na mga ito na dapat sila ang nakikipagcoordinate dahil internal issue nila ang nagkamali tapos customer nila pag aayusin nila ng problema. 2 buwan na hindi parin naaayos.
Sasabihin anticipate ng 24 to 48 hours pero wala man lang update kahit nag fofollow up ka.
Worst, kapagka chinallenge mo sila, kung kailan paano, gagawin nalang is babaan ka during the live chat.
Worst customer service experience.”
“I buy a led mosquito killer but i recieve a fake item. From its packaging to its led lights and the seller wont reply anymore to any of my messages plus i cant write a review to that item... Lazada is a full scam...!!!”
