I have submitted a couple of orders, but their customer service cannot locate my account now. The customer service agent I talked today was Jessica. I appreciate her trying to answer my questions, but none of them made sense to me. To make the explanation I received shorter, my account has been simply disappeared from their system, even though I can still login. It sounds like there are some technical errors in their system, as I cannot update any information either. Fortunately, I chose a check payment for the last order, and this prevented me to lose money. I believe I SHOULD NOT send any checks to them until they find my account being alive.