“I have submitted a couple of orders, but their customer service cannot locate my account now. The customer service agent I talked today was Jessica. I appreciate her trying to answer my questions, but none of them made sense to me. To make the explanation I received shorter, my account has been simply disappeared from their system, even though I can still login. It sounds like there are some technical errors in their system, as I cannot update any information either. Fortunately, I chose a check payment for the last order, and this prevented me to lose money. I believe I SHOULD NOT send any checks to them until they find my account being alive.”
“I have been a customer with LD ink Products for over 20 years without a problem until now. With the high cost of printer cartridges I decided to try refill kits. I order two kits one color and one black. Two separate packages were received both containing Black refill kits, each different manufacturers. I have been corresponding with their customer service dept. at least 4 times without resolve. The person reviewing my problem does not seem to understand the problem and continues to tell me different information implying I got the correct ink. This has become very frustrating so I have decided to write this review in hopes someone at LD will read and get back to me with a satisfactory solution by sending me what I ordered (a color ink kit) for my Canon printer.”
