I wasn't told when my order was going to be delivered. When I called to check with the company, they didn't know either, and the company dispatching had no recollection of my order in their system. When the item arrived there was some damage to the Rattan. There were two bolts that came with the sofa but nowhere or instructions on what to do with them. The Delivery driver was very unhelpful and rude to my partner because he couldn't find the house, which is not in a remote/difficult location. Due to the poor customer service and delivery issues I couldn't face trying to get a refund or exchange, even though it was an expensive product. Overall very disappointed and would not recommend or use again. :-(