We purchased 10 packs of flooring for my daughters living room who has a 6 month old baby, only 5 packs were in stock, we were told the further 5 packs we needed would be delivered the following week. We fit the five packs and 3 weeks later still no flooring! No one can confirm dates! My daughter has a 6 month old baby cannot lie her down, we are in the middle of winter and she is struggling in this cold weather with half a floor laid. Leader floors customer services are useless, I have spoke with various people just to be fobbed off. Now today I have been told this was ordered in November so when they sold us the flooring they knew there was a problem with delivery yet allowed us to do this!!! Disgraceful! They won’t give us our money back for the flooring laid. I have asked numerous times for the MD name but won’t give it!! So if you are reading this MR MD I would appreciate if you can sort this as the service I am receiving is disgusting ! Had we known that there was a problem with the stock we would never have purchased this and bought elsewhere. I will seek a full refund through the financial ombudsman