Ordered Joseph bunk beds on the 11th July which according to the website should have been delivered in 7-21 days. Contacted them after two weeks, told it was still within lead time, contacted them after 3 weeks and was told that it meant working days and that someone would contact me by Monday 10th Aug - no one did. I called today (Monday 10th Aug) and spoke to someone who said he'd look into it, i saked if he could call me back as I was being put on hold repeatedly for 10-15 mins on an 0845 number at a time to which he agreed. Still waiting for that call :-( Pay the few quid extra and order elsewhere - costomer service is shocking