The worst experience ever !!!I have placed an order for 17 boxes of flooring(was all they had left in stock) and they delivered them but in the middle of the parcel 2 boxes were damaged. I have contacted them few minutes after my order was delivered and asked to arrange a pick up for the damaged one and refund me the money. All what they do is to ask me if I would like to use the damaged ones and accept a discount from them.Even when I said very clear that I want a full refund and to arrange a pick up ,they still insist to count how may are damaged and get back to them. They lied about your rights to have the goods returned and your refund issued in 72 hours. NONE answers to their phone! Because I needed 23 boxes of flooring I have left my email address to be notified when they have new stock which they did two day later.I have placed a second order (before to arrive the first one)and 6 day after they took the payment I was informed that they don't have the product in stock and is going to be back in like a month. I have emailed them to ask for money back for the two damaged boxes and the order which they don't have. I'm totally ignored when I ask about a refund for the second order and regarding the damaged ones,still insisting to use them like that. I can't believe a company like this is allowed to operate in England. I will make sure that I will report this company to Gov.uk because this are scams .