Ordered 3 rugs as it stated on website that rugs would reach me within 7 days. Rugs did not turn up, then received email stating 2 of the rugs were out of stock, even though they had accepted payment for them. Ordered 2 substitutes but they did not arrive and when I rang Leader Stores I was informed that they would get in touch with the manufactureres when they opened on Monday to find out the 'lead' times, but nobody bothered to get back to me on the Monday as promised. Rang again Wednesday to find out nothing had been done. In the meantime, the one rug that had been in stock from my original order had still not arrived either. Rang a total of 5 or 6 times in all having to wait about half an hour on the phone each time before I got through. Finally, only received rugs after advising them that I wished to cancel my order and receive a complete refund. Sending 1 substitute back because it is very poor quality for the price and is advertised and shown as white on the website but is actually a dirty cream colour. Had to pay over £10 to return even though the website description is misleading. Emailed customer services days ago regarding refund for difference in price because the substitute rugs were cheaper. Have not had the courtesy of a reply to date. Would not recommend this Company as after sales service is appalling and will never deal with them again.