I ordered two 8' x 3' sheets of timber at a cost of £160. When delivered it was substandard and 3 days late. It was supposed to be delivered 'next day' and I needed this to be the case as I had a joiner booked. Whent the product actally arrived it was warped and only partially usable. As the project was late I told the joiner to go ahead and use what he could and then I 'phoned your 'Customer Services'. I was told as I had used the goods (I had little choice as the late delivery had eaten in to my allocated time) I had accepted that they were as ordered and I had no comeback. In compensation I was offered a voucher for £50 which I could only redeem on another purchase and that will never happen.