We were notified in advance when the items would be delivered and they were delivered within the time-slot. I had called before ordering to check how certain we could be that the colour would match the illustration on the website and was told that there was no guarantee. It turned out that the colour was quite different, but we decided that we could varnish it to the colour we wanted. There were also some flaws in the finish. I sent photographs of these and was given the option of returning the goods or accepting a discount. We accepted the discount. I had to work around the flaws, but the end result is that we have what we wanted.