I ordered two Tiffany pendant lights on the 23rd March 2015 (almost a month ago now), Order Ref No. 9067 , and have had to phone twice since to find out where my order has got to ? as on site it says dispatched in 5 - 7 days ,which is misleading as have now been told it takes 5 - 7 days to get the order to Leader before the dispatch to customer, your site said both items were in stock which is why I ordered, as found the lights on another site at £20 cheaper but one of them was out of stock, which is why I payed more at Leader thinking I would get my order sooner. On my most recent phone call the beginning of this week on the 13th May, I was told there had been a problem with my order, but that I would definately get a call back on the Thursday or Friday, and they would arrange an express delivery for the next Monday or Tuesday. But so far still no call back or lights , I AM NOT HAPPY with service ! Though will say when phoned I always got through quick and your sales people are very polite and helpful, but obviously there is something going wrong communication wise.
10 years ago
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