Their systems are awful. Portal regularly not accessible and I've now been waiting over 2 weeks for them to pay me the rent. Apparently the tenant paid it from a different bank account and they have yet to find it! Now their system is updating (for 8 days) so I have to wait longer. In the meantime I get nonsense emails from credit control saying the rent hasn't been paid, when they've already told me they have evidence that is has been paid. I pay them to take the stress out of renting, yet they create it. I've now made a formal complaint. Very disappointing and infuriating