We’ve been incredibly happy with Lead Forensics as a product—but what truly sets our experience apart is working with Seth Collins, our Customer Success Manager. Seth is a standout professional: he explains every feature in a way that’s clear, concise, and easy to understand. His communication style makes onboarding and ongoing use feel extremely comfortable. What impresses us most is Seth’s proactive approach. He regularly reaches out, not just with helpful updates and new features, but simply to check in and make sure we’re getting the most out of the platform. His support never feels reactive—he’s always one step ahead, anticipating our needs and making sure we feel confident and informed. The product itself is fantastic, but Seth is the real difference-maker for us. He embodies the kind of customer success that transforms a great tool into an indispensable part of our business.