Disgraceful company. Do not ever use… they need to be put out of business by boycotting them. I’ve been a loyal customer (having had 3 vehicles of them) but never again due to their fleecing wear and tear policy (BVRLA guidelines, that only suits lease companies). My car was returned 7000 miles under contract miles and in excellent condition. Spurious wear and tear charges made (that was genuine wear and tear after 53000 miles and 4 years of use). Despite my protestation, they would not listen and did not take into account that they would be making more money than originally calculated at resale (due to the substantial lower mileage). Very quick to inform you of and take money from you but weeks to reply to complaints… I had to contact them 3 times before someone responded to me. Shocking!