PLEASE READ BEFORE MAKING PAYMENT YOU TRULY BELIEVE IS FRAUDULANT OR UNFAIR For those who have been scammed like we have -before paying anything over for extortionate and unfairly charged wear and tear (I've read through all these reviews saying the same thing, with someone's bill being extremely high of £2400!!!!) Firstly, cancel your direct debit. Then, let them know you are disputing the fees and will not be making any payments until you are shown evidence of photos and videos BEFORE the vehicle was driven away, with photos evidently showing that the vehicle is still present at your premises and before being driven away. Without this evidence, they cannot prove the damage wasn't caused after it was driven away. I stress these photos should be taken BEFORE the vehicle has been driven away, this is within your rights. Please take videos and photos yourself and I mean everywhere, including the inside gaps of your car doors (where they think you won't check and may even add in marks to significantly increase your fee). Please be careful and please take this further if necessary, like we will be doing. The only way to fight against unfair treatment like this is to fight within your rights. If they aren't willing to listen, the Ombudsman have been really helpful and will talk you through the process of issuing a complaint should you need to.