They are the most unprofessional and incompetent company I have ever worked with. They have sent me an empty SIM card, although I have paid 7€ for the offer (7 GB, unlimited calls, etc.) on their official website. Basically, I was unable to activate my SIM card so I conntacted them and they told me to go to the nearest shop to activate it. For activation I had to pay extra 5€ and then the guy told me that the card is empty (no saldo) and that I should pay for a new bono. After 15min talk to one of their agents, they promised me the refund, but I had to send them via WhatsApp the bill for 5€. When I did that I had to explain everything again to a new agent that said that right now their system is updating and she is unable to assist me. I am still waiting for them to finally do something! Unbelievable!