1. Read negative reviews, similar stories, similar outcomes. Wish I had read as I certainly would not have purchased from this company and will NEVER again. 2. Read returns policy, the attitude towards customer service is evident from this alone. 3. Stay away - Save time - Save yourself money Purchased "Flexible neon led strip" from this company and all was fine, at first. After less than 3 months of short use the strips began to turn yellow. Contacted via email and was told to send evidence. Sent evidence and more than 7 days later had no reply. Decided to phone company and I was told the following: "Flexible neon led strip is not meant to go round 90 degree bends and that is the reason they start to go yellow" Firstly, that is total nonsense in my opinion as none of them bend 90 degrees and one of them is completely straight so that's obviously not the reason. Secondly, it does now say on the website with an asterisk underneath the description you can't bend them 90 degrees and I can't prove it was not there before but in any case, the picture of the led strip on the website clearly shows the lights forming a square and bending 90 degrees. If that is misleading I don't know what is. It also now says on the website, with an asterisk of course, the light is for indoor purposes only, despite the data sheet specifying outdoor use and the product being in the outdoor category on the website. The advisor I spoke to was not rude but was not interested in resolving the issue from the customer standpoint and was more concerned with reiterating what the 'cause' of the problem was. I was told the information would be passed to the return department but from the conversation foresaw my issue would not be resolved by them (not holding my breath). Decided I would take the section 75 credit card claim route but unfortunately i made 2 separate orders under £100 each so that will not be possible. Seems I will have to put this down to lesson learnt. Stay Away - Save Time - Save Yourself Money