Check in staff, absolutely and utterly rude. They would not take our cases off us, and their command of the English language was atrocious, one female member of staff we had to ask her to repeat everything because we couldn't understand a word of what she was saying. Going through security things got from bad to worse. Ignorant, rude, loud shouting and bellowing at travellers, in fact we felt absolutely bullied, in fact on person in particular was a bully, who turned his name tag round so we could not see his name when we complained back at him. It absolutely ruined the start of what should have been an exciting holiday. LBA management should be utterly ashamed at allowing this to go on like it does. Staff re-retraining comes to mind.