Annoyed from Bicester
I have had a similar experience to "purchased from Kidderminster" whereby I too was informed of a delivery time of approximately 6 weeks. This having bought a couple of grand's worth of furniture online through their website (remember this bit) at the end of October meant that I could expect sometime in the first couple of weeks in December. Phoned them in the fifth week to see if I could get an idea of timeframes only to be told that it would be nearer the week of the 17th Dec. Ok I thought, not great, but I have an idea. Or so I thought. Phoned up the week before that to be told this time that it would be "sometime in the New Year". This was after going through the rigmoral of them saying that the internet department is different to the warehouse and they couldn't find out when the stock was due in from their suppliers. At this point I was nearing nuclear criticality status and sent a less than flattering email to the office of the head honcho. No later than an hour or so afterwards and I had a phone call from the Group Service Customer Manager saying that he couldn't understand why I didn't have a delivery date as he checked my order and everything was available. He reckoned it was due to them instructing the warehouse not to make any deliveries at the end of the week (21st Dec) so they took it too literally and decided not to make any at all that week. Confused? You should be. Eventually I got my order before Christmas, even though the cleverclogs who built my filing cabinet put the runners in upside down which confused the hell out of me! All in all a straightforward order was turned into a calamity by a joke of a company. Avoid and go somewhere else like Oak Furniture Land or Cotswold Company.
1 year ago

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Alice, Customer Support

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