Lee Longlands Reviews

Name: Lee Longlands
Rating: 3.95

4.0 Rating 60 Reviews

73 %

of reviewers recommend Lee Longlands

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4.0

Based on 60 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Lee Longlands 5 star review on 9th September 2020

Liz Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service received furniture well within time stated the delivery guys were very good took all wrapping away would definitely recommend”

Helpful Report

Posted 1 month ago

“Very helpful staff Fran Hayward found a unit that fits beautifully in a awkward corner although not on display. The delivery team were perfect thank you. Richard and Will.”

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Posted 2 months ago

“I bought 6 dining chairs from Lee Longlands about seven years ago. They were pretty expensive (approximately £200 each). I’m really disappointed with the quality. They were not leather but synthetic. We have rarely used them and they have over the last year started to completely peel away. Large sections of the synthetic material have come away exposing the foam underneath. The only option is to try and make some covers for them as they are too expensive to just bin. I wish had bought chairs elsewhere. If you buy from Lee Longlands, I’d recommend some kind of insurance as they probably won’t last long term.”

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Posted 2 months ago

“Just had Frank and Dylan deliver 2 chairs for us. They could not have been more pleasant, cheerful and considerate. They unpacked the chairs, let us check them over then carried them into the conservatory for us. A1 service and staff Thank you”

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Posted 4 months ago

“We had another delivery today - this time our mattress . Don’t think I’ve ever had such exemplary service from any other company. Great communication and come in allotted time slot - delivery guys friendly, helpful and totally professional. Highly recommend Lee Longland.”

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Posted 4 months ago

“Excellent service, delivery team arrived promptly, very polite, we are very pleased with the chairs and foot stools, we will be back! Mr & Mrs Lines, Rugby”

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Posted 4 months ago

“Excellent service, delivery team arrived promptly, very polite, we are very pleased with the chairs and foot stools, we will be back! Mr & Mrs Lines, Rugby”

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Posted 4 months ago

“Delivery Drivers Richard and Will were perfect delivered with no fuss arrived on time nothing to much trouble with a difficult area to deliver to”

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Posted 5 months ago

“Delivered on time by Mark and Adam, placed with care and advised to inspect before signing for the chair. Very polite and respected our property, will certainly be recommending Lee Longlands👍😊”

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Posted 6 months ago

“Richard and Frank delivered my sofa and chair well within the time frame. Very professional and friendly. Couldnt fault them thank you.”

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Posted 6 months ago

“Mark, Adam and William delivered our divan effortlessly, on time and with the usual expertise we have always had from Lee Longlands over many years. They’re simply the best!”

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Posted 6 months ago

“Frank and Mark were the two people who delivered our new couches today. They were extremely friendly, hospitable and caring when bringing the furniture into our home. Well done guys you’re a credit to the industry.”

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Posted 7 months ago

“Well done Will & Frank you did a brillliant job trying to take our superking mattress upstairs as it was very heavy & hard work. Many thanks to you both”

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Posted 8 months ago

“I had two men deliver my new bed. John L and David. Very polite and lovely and chatty. Efficient and friendly. Had the phone call to give a time scale for delivery - much appreciated 11-1pm. They arrived just after 11.15 and gone by 12.00. Brilliant. Will use Lee Longlands again. Thank you.”

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Posted 9 months ago

“Friendly and professional service.”

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Posted 11 months ago

“Excellent delivery service from Frank and Adam Installed our new chair and removed the one to be replaced in an efficient manner and were more than happy to answer any questions. Both guys were very polite and a Credit to Lee Longlands.”

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Posted 1 year ago

“Disgusted with this company. We purchased their Annabella sofa, after waiting ages for it, it was clear within a few weeks that there was a manufacturer fault with it as the legs were all different lengths. After 6 months we eventually got a replacement and this within a month started to sag even though the description says "Seats with no sag spring", by four months this sofa was unbearably uncomfortable. Even more so for me with Psoriatic arthritis and Fibromyalgia. We obviously knew from the previous sofa we'd had for 6 months that this wear wasn't usual. So after complaining we eventually got someone out who has said this wear is usual so they are refusing to help. How can a £3k sofa be sagging to the point of being able to feel the wood frame normal and within months. Especially as I said it didn't happen on the one before. Disgusting customer service and I will avoiding them like the plague and advise others to do the same.”

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Posted 1 year ago

“40% restocking fee is excessive. Inflexible and judgemental. Happy to sell overpriced and underwhelming furniture, but the charm rapidly disappears when it comes to returning your money. Damage to my house from attempted delivery still not fixed.”

Helpful Report

Posted 1 year ago

“Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the “ The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Don’t get blindsided by their prices.”

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Posted 1 year ago

“We had a mattress delivered today to our care home for an elderly resident who requested a specific mattress . The delivery chaps Lee & Will were fanatstic. Cheerful & smiling, extremely happy to help. Would highly recommend this company & especially these two happy chaps”

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Posted 1 year ago

Lee Longlands is rated 4.0 based on 60 reviews