Lee Longlands Reviews

Name: Lee Longlands
Rating: 3.79

3.8 Rating 48 Reviews

69 %

of reviewers recommend Lee Longlands

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3.8

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Lee Longlands 5 star review on 9th September 2020

Liz Brown

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusted with this company. We purchased their Annabella sofa, after waiting ages for it, it was clear within a few weeks that there was a manufacturer fault with it as the legs were all different lengths. After 6 months we eventually got a replacement and this within a month started to sag even though the description says "Seats with no sag spring", by four months this sofa was unbearably uncomfortable. Even more so for me with Psoriatic arthritis and Fibromyalgia. We obviously knew from the previous sofa we'd had for 6 months that this wear wasn't usual. So after complaining we eventually got someone out who has said this wear is usual so they are refusing to help. How can a £3k sofa be sagging to the point of being able to feel the wood frame normal and within months. Especially as I said it didn't happen on the one before. Disgusting customer service and I will avoiding them like the plague and advise others to do the same.”

Helpful Report

Posted 11 months ago

“Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the “ The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Don’t get blindsided by their prices.”

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Posted 1 year ago

“Prompt telephone call leading to prompt delivery. Thank you Frank and John for your excellent service. Lee Longlands deserves five stars from start to finish. It was worth the wait for two beautiful chairs. Where else but Lee Longlands could you order furniture and end up talking about dogs!”

Helpful Report

Posted 2 years ago

“Terrible quality sofas for the price I paid. I upgraded to sofa seat cushions to foam and have never sat on such an uncomfortable sofa. Customer service won’t do anything about it. Save your time and your money and shop elsewhere!!”

Helpful Report

Posted 2 years ago

“Out £1820 and sleeping on the floor. Ordered a bed frame and 2 bedside tables 6th July 21 with delivery before Xmas. 2 cancelled deliveries in December. Cancelled again on Jan and bed won’t be available until June/ July. Have tried customer service who send me to store, who send me to head office, who send me to store manager, who sent me to distributions and like the rest of the staff promised a call back which never happens! Please avoid them for your own sanity!!!!”

Helpful Report

Posted 2 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas”

Helpful Report

Posted 4 years ago

“Leather suite NOT real leather! Purchased a 2 & 3 seater settee from Lee Longlands 6 1/2 years ago in the belief that it was leather. As sections had started to crack and peel I decided to have them renovated and discovered that the back, sides and under armrests were PLASTIC!!!! Purchased for £1,000 in half price sale. Wouldn't have bought at any price if I had known it was PLASTIC. We contacted Lee Longlands on 23rd July and received the following response:.... I have looked into this for you. Unfortunately, this manufacture has a one year guarantee and further to this the order does not specify leather. I would urge you to contact the Furniture Ombudsman on 0333 241 3209 for their view of this situation. If they feel we have in some way, acted outside of their code of conduct, we will review their findings & recommendations accordingly. Customer Service is of the utmost importance to us & we follow the Furniture Ombudsman’s guidelines strictly..... The receipt doesn't state the material and guarantee was only 12 months, so unfortunately I have no recourse against this cowboy outfit!. So be warned, if you are sold a suite as leather, ensure it states leather on the receipt, but if you want a guarantee longer than 12 months, don't go to Lee Longlands!!!”

Helpful Report

Posted 4 years ago

“Ordered a range of bedroom furniture and a mattress. We were assured that all goods would be delivered within 3-4 weeks. Four weeks passed, we heard nothing - so visited the Derby Store. We were advised that they couldn't locate a delivery date on our purchase which was unusual but they couldn't resolve the matter in store as the warehouse was closed (this was Friday about 3 o'clock). We were advised that they would contact the warehouse Monday morning and call us to update. We received no phone call back. I then contacted the Central line on the Tuesday. The Customer Service team advised that the furniture was in stock but the mattress hadn't arrived yet. They said they would call the Supplier and request that the mattress would be put on there next delivery. The customer service contact said she would then call me back to confirm the delivery date. Thursday we received no phone call back. Thursday I rang the extension number I was provided, a colleague picked up the call and advised that she couldn't resolve the matter and that I would need to wait until her colleague was back in the office. I asked for her to call me. Friday lunch time, I received a call advising that they wouldn't be able to get the mattress for at least another two weeks. They asked if they should deliver the other items, which would have been irrelevant as we had ordered a bed to go alongside the mattress. I then asked if they could arrange for another similar mattress to replace that one, so we didn't need to wait another two weeks. The point of contact said she would find out what was in stock and see what she could do. Monday received a voicemail that they didn't have another other mattress' in stock. So I spoke to the advisor on Tuesday. They offered no compensation and simply advised the earliest they could deliver would be at least 14 days. I asked to cancel the mattress and for a delivery of the good this week. They said that the vans were full and they would even without the mattress only be able to deliver in 14 days. Very disappointed. The goods have still not arrived. Would not recommend or use again. Would not recommend pay in full before you have a guarantied delivery date.”

Helpful Report

Posted 6 years ago

“No pressure to buy when we walked around the store but staff were on hand to answer any questions. Chose a lovely dining table and chairs which were delivered as arranged. Very pleased with it.”

Helpful Report

Posted 6 years ago

Lee Longlands is rated 3.8 based on 48 reviews