Anonymous
Leather suite NOT real leather! Purchased a 2 & 3 seater settee from Lee Longlands 6 1/2 years ago in the belief that it was leather. As sections had started to crack and peel I decided to have them renovated and discovered that the back, sides and under armrests were PLASTIC!!!! Purchased for £1,000 in half price sale. Wouldn't have bought at any price if I had known it was PLASTIC. We contacted Lee Longlands on 23rd July and received the following response:.... I have looked into this for you. Unfortunately, this manufacture has a one year guarantee and further to this the order does not specify leather. I would urge you to contact the Furniture Ombudsman on 0333 241 3209 for their view of this situation. If they feel we have in some way, acted outside of their code of conduct, we will review their findings & recommendations accordingly. Customer Service is of the utmost importance to us & we follow the Furniture Ombudsman’s guidelines strictly..... The receipt doesn't state the material and guarantee was only 12 months, so unfortunately I have no recourse against this cowboy outfit!. So be warned, if you are sold a suite as leather, ensure it states leather on the receipt, but if you want a guarantee longer than 12 months, don't go to Lee Longlands!!!
11 months ago

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