Lee Longlands Reviews

Name: Lee Longlands
Rating: 3.79

3.8 Rating 48 Reviews

69 %

of reviewers recommend Lee Longlands

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3.8

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Lee Longlands 5 star review on 9th September 2020

Liz Brown

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible quality sofas for the price I paid. I upgraded to sofa seat cushions to foam and have never sat on such an uncomfortable sofa. Customer service won’t do anything about it. Save your time and your money and shop elsewhere!!”

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Posted 2 years ago

“Ordered sofas x 2 10 Oct 21, phoned today to check progress told material not in stock till end of March 22!”

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Posted 2 years ago

“Out £1820 and sleeping on the floor. Ordered a bed frame and 2 bedside tables 6th July 21 with delivery before Xmas. 2 cancelled deliveries in December. Cancelled again on Jan and bed won’t be available until June/ July. Have tried customer service who send me to store, who send me to head office, who send me to store manager, who sent me to distributions and like the rest of the staff promised a call back which never happens! Please avoid them for your own sanity!!!!”

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Posted 2 years ago

“Both tony and mark were very professional very good service”

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Posted 2 years ago

“Bought bedroom furniture in September told a delivery of November no notification to say was going to be late until we phoned them, still waiting on delivery with no date , don’t believe their delivery dates .”

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Posted 2 years ago

“Excellent delivery by David+Abid wore protective masks and shoe protection and gloves good services”

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Posted 2 years ago

“I would just like to thank Cameron for his 100% Customer services at the Kidderminster Branch. There was no hard sell at all & he made the time to serve us each time we have been in. We've dealt with Cameron from June 2021 buying a sofa which got delivered in October. We are still waiting for our lamp which Cameron again is dealing with & a sideboard to come in December. Thanks Cameron for making the whole experience a lot less stressful than it needs to be.Mr & Mrs Ian & Rach Powell”

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Posted 2 years ago

“Firstly, delivery guys Mark and Tony - fabulous. Went above and beyond. Excellent job chaps, ty!! Gorgeous sofas ordered. Top quality with beautifully thick leather. Worth the wait (obvs crafted pieces so reassuring they weren’t a rush job). Happy customer here 😊”

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Posted 2 years ago

“Very professional in there job and so helpful in displaying our furniture”

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Posted 2 years ago

“Had a small issue with an item. Sorted without any problems and delivered by the delightful Richard and Matt! They were extremely polite and friendly! The delivery people are always fantastic and overall the service from Lee longlands is always outstanding”

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Posted 2 years ago

“Both members of staff in the Derby store were more than helpful. Told them we were moving, not a problem and would deliver to our new address. Even took the dining chairs downstairs to check they were suitable for the dining table we were to purchase. Would definitely recommend as polite and helpful.”

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Posted 3 years ago

“Hi delivery guy's very polite and helpful. Very pleased with the service of Richard & matty, Thankyou guys.”

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Posted 3 years ago

“Very happy with the service we got from kay bird in derby lee Longlands absolutely fantastic the suite was delivered earlier than expected fabulous service”

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Posted 3 years ago

“Great service and delivered before the expected date! The sofas look beautiful. Matty and John who delivered the sofas, were lovely and efficient! Setting up all the sofas and clearing up the packaging in record time. Top fellas”

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Posted 4 years ago

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Posted 4 years ago

“Poor customer service from assistant and manager. Tried to buy display stock after being offered it but the assistant said it would take too long to take apart after he struggled to take the first screw cap off and proceeded to serve someone else. Complained to a manager who shrugged it off and then to head office who offered us free delivery. Stock isn't back in until April now...”

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Posted 4 years ago

“Delivery arrived when Richard & Roger said it would. Very helpful team Installed chair in no time. Very clean and tidy men.”

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Posted 4 years ago

“Your drivers Frank & Mark who goods could not have been more helpful as it has been from we entered your shop at Lemington 5 stars to every one”

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Posted 4 years ago

“Leather suite NOT real leather! Purchased a 2 & 3 seater settee from Lee Longlands 6 1/2 years ago in the belief that it was leather. As sections had started to crack and peel I decided to have them renovated and discovered that the back, sides and under armrests were PLASTIC!!!! Purchased for £1,000 in half price sale. Wouldn't have bought at any price if I had known it was PLASTIC. We contacted Lee Longlands on 23rd July and received the following response:.... I have looked into this for you. Unfortunately, this manufacture has a one year guarantee and further to this the order does not specify leather. I would urge you to contact the Furniture Ombudsman on 0333 241 3209 for their view of this situation. If they feel we have in some way, acted outside of their code of conduct, we will review their findings & recommendations accordingly. Customer Service is of the utmost importance to us & we follow the Furniture Ombudsman’s guidelines strictly..... The receipt doesn't state the material and guarantee was only 12 months, so unfortunately I have no recourse against this cowboy outfit!. So be warned, if you are sold a suite as leather, ensure it states leather on the receipt, but if you want a guarantee longer than 12 months, don't go to Lee Longlands!!!”

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Posted 4 years ago

“Purchased two items of furniture, placing our order in store. Delivery was on time and completed by two very helpful employees - Shane and David who set up the furniture in the room of my choosing and took away all the packaging. Thank you :D”

Helpful Report

Posted 4 years ago

Lee Longlands is rated 3.8 based on 48 reviews