Had to wait the full 10 days for delivery and could not get through at all by telephone despite holding for at least 5 minutes on each attempt, at various times over several days. I just wanted to check the vouchers would arrive in time for the event they were purchased for. Even the email address says it takes up to 72 hours to respond... Still waiting and we can't be far off this time now. Eventually on the 10th day after purchase, 1 gift card arrived for the whole amount, not 2 separate cards which I ordered and were listed on my confirmation! Absolutely hopeless. I won't be purchasing leisure vouchers or cards again, which is a shame as they are a great idea.. Just terrible customer (dis) service