I wish I had looked into this company and read reviews before ordering. I only ordered from them as they were the only people showing they had stock of a bbq, they didn’t have stock. 3-5 day delivery is based on when they get their deliveries, item ‘in stock’ does not mean they have stock but can dispatch within 3-5 days when they get stock in??? WHAT utter nonsense! Item arrives and is damaged, the box is in perfect condition and the damage can only have happened prior to it getting in the box. Sent photos. Was sent a copy of their returns policy which clearly shows they should be collecting and replacing the item but are making me wait until they contact the manufacturer? No idea why. Looks to be a delay tactic. I will be lucky if I get it sorted in time to cook the Christmas turkey on it. This is a booming sector so this company will stay in business until their poor service becomes more well known, I sure wish I’d known before I ordered as would save myself the wasted time and would have had bbq weeks ago