On 29/07/21 I ordered a Maypole Caravan Top Cover plus acouple of cleaning products for a total of £77.24.Within a couple of days I received a delivery from Leisure Outlet but sadly instead of a caravan roof cover they had sent me a very nice portable gas BBQ! I,m sure this is great for burning sausages but is absolutely useless at keeping bird poo off the caravan roof!! I sent an email to them and quickly got an email reply with a case number and the threat not to send any chasers as this would put the query to the back of the queue!!As other reviewers have found the email is ignored and it is impossible to get through on the phone which just rings engaged a couple of times then cuts off! The only good news is that the roof cover I needed urgently was available on Amazon Prime at a cheaper price and arrived the next day.So I now have an unwanted portable gas BBQ costing(according to Leisure Outlet)£99.99 for the bargain price of £77.24!! CAVEAT EMPTOR!!This firm is incompetent,totally lacking in communications and customer service.Steer well clear off this disgrace of an organisation-YOU HAVE BEEN WARNED!