Bought a Outdoor Revoution Cruz 6.0EX tent, after being informed by a sales advisor that the air beams were covered by the brands lifetime warranty. This was the main reason for purchasing this tent. Even though a card was included with the details to register this tent, it was not possible to register this model. When phoning Blue Diamond (outdoor revolution), I was told that this tent is not included. I then spoke to a sales advisor at leisure outlet who told me that they had been told by the supplier this tent was included, however the person who sold us the tent stated that he would have never told us that this tent included the lifetime warranty even though they are happy to put this query to outdoor revolution. This tent was mis sold to us and there is no rush or interest to get this sorted with the supplier. After taking your money there is no after sales customer service.
6 years ago
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