Absolutely dreadful outfit. Took the money for a bike several weeks ago & despite repeated chasers + being told it is on its way, today I get an email of whoops processed in error, no red ones in stock & would I like a pink one? £230+ paid and you know what I'd quite like the colour I ordered! Having sat on my money for several weeks and hugely inconvenienced me, I have demanded a full refund. Let's hope they respond quickly to that request. Absolutely dreadful - we may be in a pandemic but there is no excuse for poor customer service and taking money from people under a false pretence. Steer well clear! Wish I'd read other reviews before I purchased....lesson for the future!!