The site advertised items were on 3 to 5 days delivery. I placed the order and paid. The items were not delivered within the time frame. You telephone and there is a massive waiting time. You email and you are allocated a case number. There is no quick method of speaking to these people. They do eventually respond to your case, and they did a part delivery. When I requested a refund I was told I had to go in the refund queue and it could be up to 21 days until I receive my money back. Dire customer service. They shouldn't take the money unless the goods are available to be delivered; the money was taken instantly, and yet can take 3 weeks to refund.