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Eric
Because of recent injuries, I’m unable to climb ladders etc. Hence Leonard was recommended for sheds. My wife and I went to see these sheds, and decided to purchase a basic “12’x14’ shed”. I then had a 13’x20’ concrete pad installed. Being out of town, my wife informed me of the delivery of the shed. She took a few pictures for me. Immediately I knew it wasn’t the size ordered. Measuring it verified my instincts. It’s actually a 11’7”x 13’7”. It was explained to me that the measurements are actually from eave to eave (???) NOT side to side, front to back. If the salesperson was honest from the very start, I most likely would’ve purchased a little larger one. So, I open the shed door, only to notice a leaking roof. I also noticed that there wasn’t a drip edge, or tar paper. It was NEVER explained to us that these were “additional items”. Leonard sent a rep out to inspect the discrepancies, and concurred with Me. Leonard sent out a gentleman who reroofed the shed correctly. The issue with the size was blamed on the SCDOT regs for transporting (???). In all, Leonard sheds; nice. Customer service, good. Their repair guy, excellent. Sales/Salesmanship, very poor/very deceptive. Kind of hard to digest shelling out +$6k for a basic shed, only to realize that the salesperson wasn’t being honest and upfront from the very beginning.
4 years ago
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Leonard Truck Outfitters has a 4.3 average rating from 1,065 reviews