I've purchased WeatherTech matts Leonard in Conway for a couple vehicles in the past. No problems at all. And their prices are a bit better than from WeatherTech's website. Recently, I had a problem. My wife wanted floor matts and seat covers for her new truck. With Covid, supply chain issues, and whatever, I ordered in September to be sure I would have them in time for Christmas. On Christmas morning, my wife was delighted that I listened to something she said. Now, comes the "but". She asked for the "charcoal" colored matts assuming them to be black. That's what the picture shows. That's what WeatherTech themselves say. That's what the last set of matts looked like. They weren't black. They were dark gray. As it turns out, WeatherTech actually has 4 colors: dark gray, light gray, dark brown, and something else that wasn't black. My wife was not happy. "Take them back." Ouch. I would not expect a business to take back a product that was purchased more than 3 months earlier. I was wrong. Two different people I spoke to, on two different occasions said, "No problem, we'll make this right". This is important. It tells me Leonard has a commitment to treat customers properly, even under extraordinary circumstances. They not only took back the seat covers. They helped me find what I think will be more like what my wife wants. Customer service is not all that common these days. But, if you want someone that will go the extra mile to make sure you're satisfied, take your business to Leonard in Conway.