Things have changed at the Wilmington store. The service and Quality have taken a nose dive. I have known Scott for some time, it seems he is very limited with personnel , After 5 weeks of waiting for a topper that I ordered I have to wait another week or longer for it to be installed. When I called back(2) DAYS LATER to advise of a leak (buddy) tells me you have to wait another week or so just for some one to look at it, (really) I purchased the truck in another town where the Leonards store was going to get the topper and installed in (3) weeks, but I know Scott and was trying to stay local so I ordered with him..I hear mumbling and groaning from employees that they are over worked, no time off, either get more employees or more efficient ones . Disappointed in this whole deal . Scott does have a window on order now.