Taylor Edwards
I purchased a camper shell from you guys and had terrible customer service.I dropped my truck off at 12:30 as planned by the manager alex. Was told it would be ready in an hour to an hour in a half. 2hours goes by and i hadnt heard anything, so i called. Alex told me his semi truck came in and he had to stop working on my truck because of that. He told me it would be another 45 minutes. Another hour and half goes by and i still had not heard anything so i drove back to the store. My truck is parked up front, with the camper shell installer, dirt and glue all over it (i washed my truck the night before install). The alignment to door was off causing the door to not lock, and the wiring was to my tail light and not my battery as discussed prior to install.they also scratched my truck after making a big deal to document any scratches on my truck before the install. They attempted to half ass fix it by buffing the scratch out. It is now barely visible but you can still feel it in the paint. They did correct the wiring and the alignment. I am completely appalled by the fact alex tried to blow off fixing the scratch on my truck by not contacting me as planned to have it fixed and when i called him it took me two days to get him to finnally call someone to throw some wax on it and essentially just try to cover the scratch up. The scratch has still not been fixed properly and im completely appalled by the horrible customer service.
3 years ago
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Leonard Buildings & Truck Accessories has a 4.3 average rating from 974 reviews

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