Nancy Efland
On 3/16/19 I ordered and PAID for a Mini Sagebrush building from Leonard in Burlington, NC. A few weeks after ordering I called to check on estimated delivery date and there seemed to be some confusion in finding my order? About a week after my call the Burlington store called me to verify the roof color of the building I ordered. I was later told they had forgotten to order the building. This call came ~ 4 weeks after my purchase. On April 29/19 the building was delivered to my home. I was able to be on site. The building arrived with the wrong roof color! After checking it over we also noted that one of the panels of siding on one side is not nailed to the framing, one of the hinges on the front door is missing 3 lag bolts, and due to the store front being installed crooked the roof tin does not match up to the front leaving a pretty substantial gap for potential leaks. Also there are several areas on the building, especially the area over the door, where the stain finish has long drip marks. Before the building was unloaded we called the store in Burlington who offered to reorder another building with the correct colored roof or I could accept this one and they would send someone to make the repairs most likely within a week. Before the building was unloaded we agreed that repairs to be made would be to replace 1 sheet of the roof in the wrong color recut on an angle to fill the gap, add lag bolts to the hinges, provide stain so that I could fix the stain job, and nail the siding. I was advised that a work order would be submitted and I should hear from someone within the week re scheduling the repairs. I decided to leave the incorrect roof color to save Leonard that repair. A few weeks went by and I heard nothing. I called the store to check in and get a color number for the stain as I had been told when purchasing the building that it was a Sherwin Williams color and had been by 2 stores trying to match the stain so I could get started on fixing the stain job. I was tired of waiting. I was informed that color was specific for Leonard and they had some on hand for me that I could come and pick up which I did. Since then I have called a few times asking if they have a date for my repair and been advised they will call me soon. It is AUGUST, I haven't heard a thing and I am tired of calling. I purchased this building to be used for a business that I am proud to be starting for children. It will be visible to the public and I care about it's appearance. This adventure has been a life long dream and I planned carefully on what building and from where to buy first. I was on the verge of ordering some goat sheds next and got the run around on that as well. It took weeks to get someone to confirm size and price, always me calling back after I was told I would be called. Needless to say I have put the goat sheds and other planned building purchases on hold. The whole process has been disappointing and aggravating. December has arrived and still no call from Leonard about my repairs.
3 years ago
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Leonard Buildings & Truck Accessories has a 4.3 average rating from 975 reviews

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