At first it seemed great, package arrived earlier than expected, battery life was better than I expected, and felt fun to ride. Fast forward 2 months in, the bolt for the saddle snaps on me, the wires that clamp to the pole seem to bend outward even though I'm only 160 lbs, replaced the bolt and that one is now bending too. I've tried to reach out on many occasions about a seat replacement and their phone directory tells I'm more pressing more numbers than I am (press 5 to speak to team member and receive 555 is not an option almost everytime.) Only once it somehow processed I only pressed 5 once to be greeted to a voicemail box that was full...very disappointing.