Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 907 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

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Posted 4 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 4 years ago

“I needed a new battery for a very old e-bike and found one that I thought might be suitable on the Leon Cycle website. I contacted Leon Cycle and they were very helpful. I ordered the battery and it came reasonably quickly, delivered to my door. The rear light that was integral to the battery did not work. I contacted Leon Cycle about how to open the AA battery compartment for the rear light - they were very prompt in replying, even though it was a public holiday! The AA batteries and terminals inside were coroded. However, after I cleaned the terminals and put in new AA batteries, everything worked OK. (I figured that it wasn't worth the postage, time or fossil fuel required to send the Bike Battery back because of a bit of corrosion - but perhaps in future the staff posting out that model of battery could check the rear light AA batteries, and do any necessary repairs and replacements, before they send the unit to the buyer).”

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(Australia) - Posted 1 day ago

“The e-bike arrived very well packaged and the installation instructions were good. The diagrams could be a bit larger! The bike is very well made and all components look to be of high quality. I think that the use of Shop to provide delivery information could be revisited. The app, once installed, opens loads of irrelevant advertising which is not wanted nor useful. A simpler dedicated system like Team Global Express is more useful.”

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(Australia) - Posted 2 days ago

“I need a 3rd motor now for this bike. While the australian staff were great the bike suffered from wheel spin on the back axle. (loose nuts on the back axle)This caused the wiring to short out stuffing the motor. Tried to get it fixed and there was nobody who could do it. Replaced with another motor and the same thing happened as the frame was gouged out from the first time it turned in the frame. Replaced MANY parts before finally working out the problem. Now there are no rear motor parts in NZ..i'm left with a dead bike. Apparently it happens a bit to these bikes. My advice? Buy a locking axle arm to stop the possibility of the axle twisting in the frame. When it was going it was a fun bike to ride.”

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Posted 3 days ago

“I have bought C5 and T3S from Leon Cycles. Shane and team did great. Happy with their service and NCM bikes so far. Definitely would recommend to family and friends.”

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(Australia) - Posted 1 week ago

“Excellent service, excellent bike.”

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(Australia) - Posted 1 week ago

“Great service. Needed to get a battery for my Ebike in a hurry and they could not have been more helpful Highly recommend”

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(Australia) - Posted 2 weeks ago

“I'm still waiting for my bike”

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(Australia) - Posted 3 weeks ago

“Part ordered was the one delivered. Great service”

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(Australia) - Posted 3 weeks ago

“Parts arrived on time and at a reasonable price!”

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(Australia) - Posted 3 weeks ago

“Everything was good except the rack didn’t come with bolts which is big inconvenience for me. I emailed you and was told if you had some bolts you would send them to me for free. Not helpful, I now have to drive an hour to the hardware shop or wait till I’m in town again. People should be informed of this before purchasing your product.”

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