Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 859 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

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Posted 4 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 4 years ago

“It is always a good experience ordering equipment from Leon Cycle”

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(Australia) - Posted 1 week ago

“Very good customer service. Easy to organize pick up.”

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(Australia) - Posted 1 week ago

“Great service , had a warrenty claim no problem replaced straight awaay”

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(Australia) - Posted 2 weeks ago

“Excellent customer service.”

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(Australia) - Posted 2 weeks ago

“Excellent service and good quality”

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(Australia) - Posted 2 weeks ago

“The battery for my NCM e bike failed at 9 months I am now at 13 months and still waiting for the replacement under the warranty. The back up and customer service from NCM in Australia is woeful.”

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Posted 2 weeks ago

“lilo grace Recovery exceeded my expectations in recovering my lost funds. Their team was knowledgeable, supportive, and always available to answer my questions. They took immediate action and kept me updated throughout the process. Thanks to their expertise, I was able to recover my assets quickly and with minimal stress. I highly recommend their services for anyone facing similar challenges.” lilo grace 75 @ gmail .com whatsapp-‪+1 ( 6 1 5 )-414-15-6 2.”

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Posted 3 weeks ago

“I needed a battery urgently and Leoncycle went out of their way to get it to me 😊”

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(Australia) - Posted 3 weeks ago

“Leoncycle were superb in dealing with my issue of a replacement charger - their staff went above and beyond what I expected and I’m extremely grateful!”

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(Australia) - Posted 3 weeks ago

“Very helpful and very knowledgeable.”

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(Australia) - Posted 3 weeks ago

“Excellent service and bikes are amazing. Now riding daily 20 to 30 km with ease.”

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(Australia) - Posted 1 month ago

“Recently my wife and I had the pleasure of buying a folding NCM Paris Plus ebike from Leon Cycles in Laverton, Victoria. Any questions were answered enthusiastically. I encourage anyone wanting a new bike to make Leon Cycles a first choice to visit. You won't regret it. Peter”

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(Australia) - Posted 1 month ago

“Battery lock not enough strong to hold a more powered battery .It is made of V cheapest plastic and no any security.I have broken my battery holder and lock many times because only of small pits on road . I don’t wanna to give 1 star I want a -1 star to NCM bike battery holder n locks . These bikes are expensive but this disadvantage made them all cheaper. I don’t know company making a good bike but why don’t caring about this feature”

Helpful Report

Posted 1 month ago

“kevin kevin 3 posts 4d Highly disappointing and unprofessional !!! My recent experience with Leon Cycles has been highly disappointing and unprofessional. I purchased a bike with the expectation of quality and support, but instead faced serious safety issues that Leon Cycles has failed to resolve effectively. Upon arrival, the bike had clear faults—a misaligned rear mudguard and a cable dangerously close to the tyre, both of which posed real safety risks. I immediately reported these issues, expecting Leon Cycles to prioritize customer safety. Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. After weeks of back-and-forth, Leon Cycles finally suggested a replacement, yet assumed that I hadn’t been riding the bike due to safety concerns. This assumption was not only unprofessional but also inconsiderate, as I had already made it clear that this bike is my only transportation for commuting. Even now, I am waiting on a viable solution, either a proper replacement or a refund that covers the necessary repairs. Leon Cycles has demonstrated a lack of urgency, accountability, and professionalism in handling a simple yet critical issue. The disregard for customer safety and satisfaction is unacceptable, and I cannot recommend them until they make serious improvements in both product quality and customer support.”

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Posted 1 month ago

“I highly don't recommend Leon .com for so long now i have been battling with depression because i lost a lot in crypto and i was highly frustrated i am so glad i came across a recovery expert call Mrs. Oliver she really help me retrieve everything i have lost in cryptocurrency she can also help you recover whatever you have lost in crypto via *** olivercompanyexpert 505 @ gmail .com”

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Posted 1 month ago

“Great service- went the extra mile to help get the parts we needed.”

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(Australia) - Posted 1 month ago

“Excellent installation advice and a quick delivery at a good price”

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(Australia) - Posted 1 month ago

“We haven’t really had a chance to test them as we just returned from holidays but the quality is excellent. I had a broken throttle cable on one of the bikes, I sent a photo and you responded quickly and are sending a new one.”

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(Australia) - Posted 1 month ago

“My bike was stollen and ended up in the water at the end of a jetty so got it back. Rang Leon Cycles who were very helpfull and great support. Parts arrived quickly and exactly what I needed. Bikle now back in service. Couldn't be happier with their support, service, spares on hand and delivery.”

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(Australia) - Posted 1 month ago

“Enjoyed the experiance, good service and advise, having an electric bike i new what i iwanted , but had the various bikes avalible and explained , i am vety pleased with my purchase and it comes up to all my expectations.”

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(Australia) - Posted 2 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 859 reviews