Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 986 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 1st December 2025

CINDY CHRISP

Tan Pham

Leon Cycle Australia and New Zealand 5 star review on 25th July 2025

Janelle Gamble

Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

Monique Cardon

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

Peter Mihalec

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

Helpful Report

Posted 5 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 5 years ago

“This was a warranty replacement item. Whole process was handled very promptly and efficiently by Leon cycles. Very happy with the service”

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Posted 14 hours ago

“Efficient and quick in responding to queries.”

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Posted 3 days ago

“We are very happy with our recent purchases. Questions we had were answered quickly and professionally. We received our items within days and in very good condition. Would highly recommend.”

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Posted 1 week ago

“Rang Leon to get some advice on purchase and was answered promptly by staff who were very helpful. Ordered online which went smoothly and easily. Had some minor transit damage. Contacted Leon and got fast reply and quick resolution. Very happy with whole process. Staff seem to be very interested in providing great service.”

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Posted 1 week ago

“User friendly but hard to track delivery.”

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Posted 2 weeks ago

“I had a few parts replaced on my NCM Aspen+ and the bike shop (although they used Shimano parts), was not correct. Imagine my surprise when I discovered that the correct parts from Leon's Cycles were of a comparable price. I have now replaced the Shimano parts with the correct parts to keep with manufacturers specifications. I will definitely be shopping here for all future parts.”

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Posted 2 weeks ago

“Easy to deal with. Very helpful With after sales service too.”

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Posted 2 weeks ago

“Leon Cycle Laverton North store was where I purchased my NCM M3 and it has NOT disappointed. I was greeted by Shane in store and he was very helpful with recommended bike sizes and suggested to try both the 27.5” and 29” bikes to form a better decision. He gave me a demonstration of all the features and the use of e-bike function as this is my first purchase. I test rode both size bikes at my own pace and didn’t feel rushed into making a purchase. Shane assured me about the warranty and after care service on the bikes - gave me piece of mind that parts and services are local. All round great experience and good first impression with stock and store layout. Service provided was professional and informative. Thank you Shane for making my e-bike experience so easy.”

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Posted 2 weeks ago

“I bought a ET-CYCLE F720 from Pedl here in Sydney. The Bike after 2 years was a total lemon. However it all came to a head when the sensor in the motor that the computer talks to failed. The computer on my bike started to turn off every 5 minutes so I took it to my local authorised Leon Cycle dealer. They advised me that the sensor failed. I asked them to give me a quote to repair. I was advised that the part couldn't be repaired and I required a whole new motor/ rear wheel. And I was quoted $800 fitted. I paid $1995 for the bike therefore under the Consumer Guarantee provisions of Australian Consumer law I am entitled to have this replaced for free. Well Leon Cycle was not having a bar of this, I even sent them the official government PDF which advises them of their legal obligations under Australian consumer law (Photos of the emails attached. So basically I paid $1995 for a bike that was useless after two years. BUYER BEWARE. DO NOT PURCHASE AN ELECTRIC BIKE FROM LEON CYCLES AS THEY WILL NOT COMPLY WITH THEIR OBLIGATIONS UNDER CONSUMER GUARANTEE PROVISIONS OF AUSTRALIAN CONSUMER LAW.”

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Posted 2 weeks ago

“Great customer service!”

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Posted 2 weeks ago

“Leon Cycles are very pleasant to deal with and they have a wealth of knowledge & advice.”

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Posted 2 weeks ago

“Excellent customer service, quick and friendly response. I purchased e-bike battery by mistake. I got refunded without question asked.”

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Posted 3 weeks ago

“Hydraulic brake assembly turned on time at home delivery. The assembly is pre-charged with fluid so the complete change out took less than 5 minutes with 2 Allen Keys and then good to go.”

Leon Cycle Australia and New Zealand 5 star review on 21st November 2025

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Posted 3 weeks ago

“Shane was amazing: friendly and knowledgable. The delivery was faster than expected.”

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Posted 3 weeks ago

“All good. Fast communication”

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Posted 4 weeks ago

“The team a service are absolutely fantastic here.”

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Posted 1 month ago

“Awesome and prompt reply to my issue re the. Correct front light for my NCM Milano Plus. I have connected it and it works beautifully. Thankyou.”

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Posted 1 month ago

“Shane provided excellent service. Advised me what I had to check to get the correct part and how to fit it. Fast delivery. Easy to deal with.”

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Posted 1 month ago

“Prompt service and delivery of products. Easy to deal with and really helpful.”

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Posted 1 month ago

“Shane at Leon cycle was exceptionally helpful and found the controller on my Moscow plus needed replacing. My new part is working perfectly. Thanks Shane.”

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Posted 1 month ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 986 reviews