Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 926 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

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Posted 4 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 4 years ago

“Very helpful and knowledgeable staff. I will certainly be returning to buy another bike for my wife.”

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Posted 2 days ago

“NCM Prague is unreal Bought for my 12 year old Heaps of speed and range Great service , quick delivery Happy”

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Posted 2 days ago

“super fast turn around when i needed spare parts urgently due to vandalism!”

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Posted 1 week ago

“Great service, team highly knowledgeable Abd always willing to help”

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Posted 2 weeks ago

“Why 1 star. I wouldn't know how to rate the bike as it hasn't arrived, even though when I purchased it, it was supposed sec to take 2-8 days to arrive. Currently it is now 14 days and the transport company collected it on the 19th May from Melbourne. Nothing takes 11 days to arrive in Perth. The transport company Leon use is rated at 1.3 on Trust Pilot. Another great service. I would only purchase from this company again if I could walk into a shop and take the product away.”

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Posted 2 weeks ago

“The delivery was a week later than the expected delivery date, but that is the delivery company's problem, so I will not review it here. This was my first electric bike, so I can't necessarily evaluate it well, but I think it's a good product. However, I wish it had a little more power, perhaps because of the current legal standards.”

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Posted 2 weeks ago

“Bought a SPANNINGA KENDO+ Front Bike Light 48V XE Version with plug, awesome light and efficient for sight!”

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Posted 3 weeks ago

“the are great”

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Posted 3 weeks ago

“The firms customer service is fantastic. The Ebike I ordered was received within a few days. I had a problem with the battery. It wouldn't charge. I notified the firm and the the battery was replaced immediately. Thank you”

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Posted 3 weeks ago

“great service, great price and easy fast shipping.”

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Posted 3 weeks ago

“Very pleasant experience, super happy with the purchase.”

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Posted 3 weeks ago

“Very quick to respond and quick to organise the item I ordered”

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Posted 3 weeks ago

“we found Christian & Shane to be very polite, imformative & helpful with all our enquiries and would recommend them for any bicycle purchase”

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Posted 4 weeks ago

“good comuinication fast post”

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Posted 4 weeks ago

“I still haven’t received it, where is it?”

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Posted 4 weeks ago

“Very professional and very helpful”

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Posted 1 month ago

“Great service and very helpful staff. Awesome knowledge”

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Posted 1 month ago

“Great customer service. The best I ever had.”

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Posted 1 month ago

“I have purchased two bikes from Leoncycles and on both occasions Shane was excellent. Highly recommend!”

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(Australia) - Posted 1 month ago

“I needed a new battery for a very old e-bike and found one that I thought might be suitable on the Leon Cycle website. I contacted Leon Cycle and they were very helpful. I ordered the battery and it came reasonably quickly, delivered to my door. The rear light that was integral to the battery did not work. I contacted Leon Cycle about how to open the AA battery compartment for the rear light - they were very prompt in replying, even though it was a public holiday! The AA batteries and terminals inside were coroded. However, after I cleaned the terminals and put in new AA batteries, everything worked OK. (I figured that it wasn't worth the postage, time or fossil fuel required to send the Bike Battery back because of a bit of corrosion - but perhaps in future the staff posting out that model of battery could check the rear light AA batteries, and do any necessary repairs and replacements, before they send the unit to the buyer).”

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(Australia) - Posted 1 month ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 926 reviews