Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 967 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 25th July 2025

Janelle Gamble

Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

Monique Cardon

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

Peter Mihalec

Leon Cycle Australia and New Zealand 5 star review on 22nd October 2024

Harold Hoepfner

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

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Posted 5 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 5 years ago

“Shane at Leon cycle was exceptionally helpful and found the controller on my Moscow plus needed replacing. My new part is working perfectly. Thanks Shane.”

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Posted 1 day ago

“Nothing is too much trouble for Leon Cycles and they have all the parts I’ll ever need for my NCM bike”

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Posted 1 day ago

“I spoke to a very nice man when I rang for help. Did I need a new battery or just a battery part. I was able to buy the part. When I asked for a recommend where to take the battery I was assured I could do it myself. This gentleman was clear to understand and didn't question my ability to achieve this. It was as easy as he stated. I was so grateful. I had visited local bike shop and they wouldn't help me. It had made me feel I would blow myself up. The part arrived days later. Thank you Leon cycles”

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Posted 5 days ago

“Light works a treat.”

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Posted 1 week ago

“Friendly staff, really nice people, affordable price and good quality”

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Posted 1 week ago

“Thus far my NCM Paris Max NCR is UNUSEABLE! It took extreme force to unfold the main folding hinge, despite loosening off allen screws top and bottom. Thus far I can't get far enough to snap the spring load hinge into position, much less operate the quick release. NOT HAPPY!”

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Posted 2 weeks ago

“Leon Cycle is very reliable. I ordered a battery and a key barrel — delivery was fast, well-packed, and the team was super helpful. Highly recommend!”

Leon Cycle Australia and New Zealand 5 star review on 14th October 2025

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Posted 3 weeks ago

“The staff at Leon were very helpful and informative. And while all NCM BIKES are well made and represent great value, the T7s I finally selected suits my needs perfectly. I,m enjoying it. Thank you Malcolm Guy”

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Posted 1 month ago

“Hi , service was great. I did order one part - on line and then spoke to the WA store (who were very helpful) before ordering another part on line.Unfortunately because I placed two seperate orders I was charged 2 x freight charges but on receipt of the products - the two separate orders arrived in the same box. I also ordered an unrestricted display unit but unsure what I have actually received (yet to be installed and hopefully not limited to 25km.) Freight did take a lot longer than expected. Kind regards Hal”

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Posted 1 month ago

“I bought the NCM M3, Best part was the flat rate delivery fee! Cost $1999 for the bike and it performs amazingly, Have had it for 2-3 weeks now and not had any problems whatsoever so ever. I definitely recommend this e-mtb for your first electric bike! The only downside is I ordered the white version and i got a call and got told i could only get the black one! Very disappointing.”

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Posted 1 month ago

“Fast and efficient service and great comms from the purchasing department.”

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Posted 1 month ago

“Thanks for your fast response the new part is working great very happy thank you again”

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Posted 1 month ago

“bikes at the price level for our customers' that being local and travellers. The only issue is delivery time”

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Posted 1 month ago

“very happy with sales shane”

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Posted 1 month ago

“The Moscow has been great and the service from the Malaga Perth guys has been terrefic.”

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Posted 1 month ago

“Worked fine”

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Posted 2 months ago

“The boys at Leon cycles were very easy to deal with, fast delivery, and great product as always. Cheers guys”

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Posted 2 months ago

“I had a few small issues with my NCM7 with the battery but the staff has been so helpful each time going far beyond there means to help”

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Posted 2 months ago

“I needed a part for my NCM MILANO PLUS. Not to be found in Europe. Contacted Leon Cycle Australia. Actually, Leon Cycle Australia does not ship to Europe, but employee Shane helped me perfectly and came up with a way to ship anyway. part has now arrived and I am very happy with it. Shane, thank you so much for your effort and cooperation!!!”

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Posted 2 months ago

“Quick response.”

Leon Cycle Australia and New Zealand 5 star review on 25th August 2025

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Posted 2 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 967 reviews