Leon Cycle Australia and New Zealand have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Would totally recommend the Muscow Plus as a excellent ebike, for comfort, speed, reliability and price.
”
- Brent Beloe
“
One of the only online retailers who had what I needed. Easy to order and a great price. Fast delivery.
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- Gregor Kirkpatrick
“
Easy service, price matched and fast affordable delivery honestly quite impressed with the experience
”
- Joshua Gentile
“
The ordering process from start to delivery was smooth and hassle free.
My bike and helmet arrived the next day. Thanks, Leon Cycle for the great service. Highly recommended!
”
- Bishnu Dulal
“
Good customer service when i called to ask about my order, and quick delivery.
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- Anonymous
“
Thank you for your service from ordering to delivery, the motor was easy to install from its package to replacement and working
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- Steve Hyndes
“
Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
”
- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
The ordering process from start to delivery was smooth and hassle free.
My bike and helmet arrived the next day. Thanks, Leon Cycle for the great service. Highly recommended!
”
- Bishnu Dulal
“
Good customer service when i called to ask about my order, and quick delivery.
”
- Anonymous
“
My bike is coming up to 10,000kms which I personally think is very very good as I don't really look after it except for maybe a couple of services and the odd wash and oil.
”
- Brent Beloe
