Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
great service, great price and easy fast shipping.
”
- Benjamin Higgins
“
Parts arrived on time and at a reasonable price!
”
- Pat Nichols
“
Good service from these guys at a fair price. Would recommend them and happily buy my next E bike from them.
”
- Peter Schmitt
“
Simple to order, delivery only took 2 days....excellent..no problems
”
- Robert Turner
“
Quick reliable comes to mind then wow great prices the friendly response to my enquirery , and the professional way my order was handled and the speedy delivery
These are all things that come from Leoncycles , I only need a part for my e bike but I was made to feel that it was there priority to deliver the best online customer experience
”
- Ian Turner
“
The delivery came very fast, also a great support team getting me my problems solved within 24 hours of emailing. Keep it up :)
”
- Dalyan Gogebakan
“
Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
”
- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
Excellent Service and product. Loving it.
”
- Gunalan Jeganathan
“
Outstanding service with special thanks to Christian and Shane. Best Ebike ever.
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- Gordon Watt
“
Good friendly service
”
- Darryl Smith
