Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
My first e-bike at 62 years of age. It's fantastic! Good price for great fun.
”
- Anonymous
“
Very good purchase price for small part. $12 to ship a 20g piece of wiring is just not right. It costs $9 for me to have a 16kg case of wine shipped from Melbourne to Adelaide.
”
- Daniel Haller
“
Very easy to deal with and the bike for the money seems to be of good build quality in comparison to other bikes we looked at in this price range, very happy.
”
- Dave Binmore
“
Delivery was quick and tuned up in great condition thanks
”
- Damian Eade
“
Very helpful answered all my questions fast delivery
”
- Ivor Hodgetts
“
The service was quick and efficient. easy to deal with this company. My delivery was quick and very prompt.
”
- Anonymous
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley
”
- Mick Lindley
“
Great service! Patrick was great to deal with
”
- Giorgio Motta
“
The boys at the laverton store are so helpful best customer service ever they showed me everything about the bike
”
- Peter Lorenzon
“
Great customer service, can’t beat it👌👌
”
- Derek Verboon
