Leon Cycle Australia and New Zealand have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I had a few parts replaced on my NCM Aspen+ and the bike shop (although they used Shimano parts), was not correct. Imagine my surprise when I discovered that the correct parts from Leon's Cycles were of a comparable price. I have now replaced the Shimano parts with the correct parts to keep with manufacturers specifications. I will definitely be shopping here for all future parts.
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- Vernon Tree
“
Friendly staff, really nice people, affordable price and good quality
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- Jake Tran Dang
“
bikes at the price level for our customers' that being local and travellers.
The only issue is delivery time
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- Anne Minion
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Very easy to deal with and delivery was only a few days.
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- Ann Benton
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Accomodating staff, a great range of products and a speedy delivery
=
A very happy returning customer who through ‘word of mouth’ promotes the business due to a positive experience.
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- Troy Matthews
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Quick Delivery, Thank you
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- Matthew Wilson
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Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
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- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
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- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
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- Gabriele Jehle
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Leon Cycle has consistently provided excellent service as well as prompt responses and advice on any issues arising. I have found the NCM bikes to be great value and reliable, particularly the Milano Plus range.
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- Kenneth Regan
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Very good costumer service, and the products are good too.
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- Loke Zhang
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Spare parts service was on the ball when I rang them and once ordered parts were sent to me in Adelaide ASAP
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- Michael Beinke
