Leon Cycle Australia and New Zealand Reviews

4.5 Rating 792 Reviews
A-
Happiness Grade
Read Leon Cycle Australia and New Zealand Reviews

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,

Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
My first e-bike at 62 years of age. It's fantastic! Good price for great fun.
- Anonymous
Very good purchase price for small part. $12 to ship a 20g piece of wiring is just not right. It costs $9 for me to have a 16kg case of wine shipped from Melbourne to Adelaide.
- Daniel Haller
Very easy to deal with and the bike for the money seems to be of good build quality in comparison to other bikes we looked at in this price range, very happy.
- Dave Binmore
A

Delivery - Fast

95.24%
Industry Average
Very helpful answered all my questions fast delivery
- Ivor Hodgetts
The service was quick and efficient. easy to deal with this company. My delivery was quick and very prompt.
- Anonymous
Quick response to questions, fast and cheap delivery overall one of the easiest companies i have dealt with
- Steve Thoars
F

Refunds - Difficult

33.33%
Industry Average
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
- Paul Barker
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
- Gabriele Jehle
Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley
- Mick Lindley
98.15%
Industry Average
Great customer service, canโ€™t beat it๐Ÿ‘Œ๐Ÿ‘Œ
- Derek Verboon
Ordering and payment was secure and seamless. Article was delivered promptly within 2 days of ordering and packaging appropriate. We purchased a replacement charger for our electric NCM bike as original charger had been lost. We were impressed with reliable prompt service.
- Anonymous
Very prompt service and very happy with our new folding bikes.
- Rhon Janssen