Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
bikes at the price level for our customers' that being local and travellers.
The only issue is delivery time
”
- Anne Minion
“
great service, great price and easy fast shipping.
”
- Benjamin Higgins
“
Parts arrived on time and at a reasonable price!
”
- Pat Nichols
“
I bought the NCM M3, Best part was the flat rate delivery fee! Cost $1999 for the bike and it performs amazingly, Have had it for 2-3 weeks now and not had any problems whatsoever so ever. I definitely recommend this e-mtb for your first electric bike! The only downside is I ordered the white version and i got a call and got told i could only get the black one! Very disappointing.
”
- Joshua Ryan
“
bikes at the price level for our customers' that being local and travellers.
The only issue is delivery time
”
- Anne Minion
“
The boys at Leon cycles were very easy to deal with, fast delivery, and great product as always.
Cheers guys
”
- Danny Crawford
“
Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
”
- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
Hi , service was great.
”
- Hal Mulder
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Fast and efficient service and great comms from the purchasing department.
”
- Geoff Thorp
“
The Moscow has been great and the service from the Malaga Perth guys has been terrefic.
”
- John Ellis
