Leon Cycle Australia and New Zealand have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Would totally recommend the Muscow Plus as a excellent ebike, for comfort, speed, reliability and price.
”
- "Brent Beloe"
“
One of the only online retailers who had what I needed. Easy to order and a great price. Fast delivery.
”
- Gregor Kirkpatrick
“
Easy service, price matched and fast affordable delivery honestly quite impressed with the experience
”
- Joshua Gentile
“
Fast delivery
”
- Wongu Oh
“
The ordering process from start to delivery was smooth and hassle free.
My bike and helmet arrived the next day. Thanks, Leon Cycle for the great service. Highly recommended!
”
- Bishnu Dulal
“
Good customer service when i called to ask about my order, and quick delivery.
”
- Anonymous
“
Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
”
- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
Buying my NCM Paris Max from Leon Cycle was a great experience. I did some research first and contacted the Leon Cycle customer service team for advice, and they were really helpful with their suggestions. The bike arrived in great condition, and I’m very happy with my purchase. Great service and a quality product.
”
- Anthony Pearce
“
Great service !
”
- Stephen Harding
“
Very solid rack easy to fit and very happy with leon cycles customer service. Thank you.
”
- Charlie McAdam
