Leon Cycle Australia and New Zealand have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
great service, great price and easy fast shipping.
”
- Benjamin Higgins
“
Parts arrived on time and at a reasonable price!
”
- Pat Nichols
“
Good service from these guys at a fair price. Would recommend them and happily buy my next E bike from them.
”
- Peter Schmitt
“
The delivery was a week later than the expected delivery date, but that is the delivery company's problem, so I will not review it here.
This was my first electric bike, so I can't necessarily evaluate it well, but I think it's a good product. However, I wish it had a little more power, perhaps because of the current legal standards.
”
- Yuta Muramatsu
“
The e-bike arrived very well packaged and the installation instructions were good. The diagrams could be a bit larger! The bike is very well made and all components look to be of high quality.
I think that the use of Shop to provide delivery information could be revisited. The app, once installed, opens loads of irrelevant advertising which is not wanted nor useful. A simpler dedicated system like Team Global Express is more useful.
”
- David Gillieson
“
Always helpful, had the part I needed, and delivery was timely.
”
- Don McMahon
“
Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
”
- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
”
- Gabriele Jehle
“
Great service, team highly knowledgeable
Abd always willing to help
”
- Shawn Carroll
“
The firms customer service is fantastic. The Ebike I ordered was received within a few days. I had a problem with the battery. It wouldn't charge. I notified the firm and the the battery was replaced immediately. Thank you
”
- Elizabeth Batten
“
great service, great price and easy fast shipping.
”
- Benjamin Higgins
