Leon Cycle Australia and New Zealand have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Then he worked out a very reasonable package price.
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- Andrew Rhodes
“
I initially purchased an e-bike which had a fault with the pedal assist after I had first assembled it . The staff at Leon Cycles were sympathetic to my concerns and offered a complete new bike . I was very happy with the positive attitude and assistance given to me throughout my purchase and the new bike is exactly what I wanted at a good competitive price .
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- Robert King
“
My first e-bike at 62 years of age. It's fantastic! Good price for great fun.
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- Anonymous
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Great service
Quick delivery
So far great bike.
”
- Owen Reynolds
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It’s a quick delivery. It’s a very nice bike. It’s my second NCM C5 bike.
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- Luis C Dolores
“
Never ordered from this company before
I needed a new ebike battery
Simple website
Good tracking communication
Quick delivery
Alton’s simple and easy self service
”
- Julie Magner
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
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Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
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- Gabriele Jehle
“
Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley
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- Mick Lindley
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Patrick was super knowledgeable and helpful, great service and helped me make sure I got the right bike for me.
Love the bike and follow up support.
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- Alison Coffey
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The best service I had, excellent product and staffs are very helpful. Thanks Shane!
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- John Pamaran
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Great service
Quick delivery
So far great bike.
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- Owen Reynolds
