Leon Cycle Australia and New Zealand have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Easy service, price matched and fast affordable delivery honestly quite impressed with the experience
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- Joshua Gentile
“
Super quick delivery of the part I needed. Great price too.
”
- Daniel McNaughton
“
I had a few parts replaced on my NCM Aspen+ and the bike shop (although they used Shimano parts), was not correct. Imagine my surprise when I discovered that the correct parts from Leon's Cycles were of a comparable price. I have now replaced the Shimano parts with the correct parts to keep with manufacturers specifications. I will definitely be shopping here for all future parts.
”
- Vernon Tree
“
Easy service, price matched and fast affordable delivery honestly quite impressed with the experience
”
- Joshua Gentile
“
Good delivery process no issues
Bike easy to assemble
Easy to follow instructions
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- Michael Sztucki
“
Super quick delivery of the part I needed. Great price too.
”
- Daniel McNaughton
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Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects.
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- Kevin
“
Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund
Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.
”
- Paul Barker
“
Bikes delivered, but one damaged. Although it was delivered scratched and they didn't even offer refund or any kind of compensation. It also doesn't have and electric back light, not a brake light like all the other bikes or scooters have. All over a big disappointment for the price you are paying. Service wise i would give it a 1 star.
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- Gabriele Jehle
“
Easy service, price matched and fast affordable delivery honestly quite impressed with the experience
”
- Joshua Gentile
“
great service and helpful staff..
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- Graham Nutter
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Good service always.
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- Wayne Paul
