Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 1,017 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 30th January 2026

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

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Posted 1 month ago

“Good honest and reliable service.”

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Posted 1 month ago

“Can you tell me when I’m going to receive the bike”

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Posted 1 month ago

“Firstly, I’m very happy indeed with my bike purchase with NCM. The customer service particularly with Shane has been totally excellent. Pleasure doing business and highly recommend.”

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Posted 1 month ago

“Very good quality, gears already set so no need struggling with them, very simple and easy assembly (but some instructions would have been good. Suspension works well as does the elcetric assist so very comfortable to ride.”

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Posted 1 month ago

“great service great bike. highly recommend”

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Posted 1 month ago

“always good service.parts fits and working well. thank you”

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Posted 1 month ago

“So far so good”

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Posted 1 month ago

“They helped me find the part and promptly shipped it, id reccomend ghia group for any ebike purchase”

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Posted 1 month ago

“These guys have been great”

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Posted 1 month ago

“They were awesome good response time and got things sorted asap would highly recommend”

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Posted 1 month ago

“This was a warranty replacement item. Whole process was handled very promptly and efficiently by Leon cycles. Very happy with the service”

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Posted 1 month ago

“Efficient and quick in responding to queries.”

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Posted 2 months ago

“We are very happy with our recent purchases. Questions we had were answered quickly and professionally. We received our items within days and in very good condition. Would highly recommend.”

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Posted 2 months ago

“Rang Leon to get some advice on purchase and was answered promptly by staff who were very helpful. Ordered online which went smoothly and easily. Had some minor transit damage. Contacted Leon and got fast reply and quick resolution. Very happy with whole process. Staff seem to be very interested in providing great service.”

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Posted 2 months ago

“User friendly but hard to track delivery.”

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Posted 2 months ago

“I had a few parts replaced on my NCM Aspen+ and the bike shop (although they used Shimano parts), was not correct. Imagine my surprise when I discovered that the correct parts from Leon's Cycles were of a comparable price. I have now replaced the Shimano parts with the correct parts to keep with manufacturers specifications. I will definitely be shopping here for all future parts.”

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Posted 2 months ago

“Easy to deal with. Very helpful With after sales service too.”

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Posted 2 months ago

“Leon Cycle Laverton North store was where I purchased my NCM M3 and it has NOT disappointed. I was greeted by Shane in store and he was very helpful with recommended bike sizes and suggested to try both the 27.5” and 29” bikes to form a better decision. He gave me a demonstration of all the features and the use of e-bike function as this is my first purchase. I test rode both size bikes at my own pace and didn’t feel rushed into making a purchase. Shane assured me about the warranty and after care service on the bikes - gave me piece of mind that parts and services are local. All round great experience and good first impression with stock and store layout. Service provided was professional and informative. Thank you Shane for making my e-bike experience so easy.”

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Posted 2 months ago

“I bought a ET-CYCLE F720 from Pedl here in Sydney. The Bike after 2 years was a total lemon. However it all came to a head when the sensor in the motor that the computer talks to failed. The computer on my bike started to turn off every 5 minutes so I took it to my local authorised Leon Cycle dealer. They advised me that the sensor failed. I asked them to give me a quote to repair. I was advised that the part couldn't be repaired and I required a whole new motor/ rear wheel. And I was quoted $800 fitted. I paid $1995 for the bike therefore under the Consumer Guarantee provisions of Australian Consumer law I am entitled to have this replaced for free. Well Leon Cycle was not having a bar of this, I even sent them the official government PDF which advises them of their legal obligations under Australian consumer law (Photos of the emails attached. So basically I paid $1995 for a bike that was useless after two years. BUYER BEWARE. DO NOT PURCHASE AN ELECTRIC BIKE FROM LEON CYCLES AS THEY WILL NOT COMPLY WITH THEIR OBLIGATIONS UNDER CONSUMER GUARANTEE PROVISIONS OF AUSTRALIAN CONSUMER LAW.”

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Posted 2 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,017 reviews