Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 1,053 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 10th April 2026

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome e-bike, easy to assemble and rides well. 4 stars because small subset of components seem cheap though.”

Helpful Report

Posted 1 month ago

“Respectful”

Helpful Report

Posted 1 month ago

“Highly unprofessional and dangerous: I purchased an NCM Milano Plus e-bike from Leon Cycle in Laverton 2 weeks ango and paid an additional fee for professional assembly, as I wanted the bike to be ready and safe to ride immediately. I collected the bike the next day. The following morning, on my first commute to work, I immediately noticed a significant rubbing sound from the front wheel during every rotation and couldn’t continue riding the bike. I contacted the store and was advised to remove and reinstall the front wheel and was sent a YouTube video explaining how to adjust the brake calipers. Unfortunately, this did not resolve the issue. As agreed with the store, I then took the bike to a local bike shop for inspection (Leon Cycle is an hour drive from me). They advised that the front wheel was not properly aligned and that there was a substantial amount of air in the hydraulic braking system, significantly affecting braking performance. I was told the bike was not in a condition they would consider acceptable to sell for road use without adjustment. The necessary repairs, including a brake bleed, cost $180. Although Leon Cycle initially agreed this cost would be reimbursed, they subsequently informed me that reimbursement wouldn’t be provided, with the explanation that all their bikes require servicing within the first month. I chose to purchase from a physical retailer and pay for assembly to avoid exactly this type of situation. Based on my experience, the bike was not delivered in a ready-to-ride condition despite paying for that - in fact I was handed over a bicycle that was dangerous to use on the road, and the follow-up support did not meet my expectations by a long shot. I wouldn’t buy from Leoncycle again”

Helpful Report

Posted 1 month ago

“On time and correct”

Helpful Report

Posted 1 month ago

“Still waiting for delivery”

Helpful Report

Posted 1 month ago

“Had reason to call Leon cycles with a couple of questions and they were very helpful and great to deal with even post purchase.”

Helpful Report

Posted 1 month ago

“Husband very happy with bike. Never having done any repairs on a bike it took a while to figure out how to put it together as manual not very clear. Recommend Leitner put a ‘how to’ video together as many people like myself prefer to see how it’s done as opposed to figuring out through manual. Good to ride though.”

Helpful Report

Posted 1 month ago

“Easy to navigate their site, ordered kick stand and delivered quickly. Husband fitted with minimal effort.”

Helpful Report

Posted 1 month ago

“Quick Delivery, Thank you”

Helpful Report

Posted 1 month ago

“Spare parts service was on the ball when I rang them and once ordered parts were sent to me in Adelaide ASAP”

Helpful Report

Posted 1 month ago

“I purchased an NCM Milano Plus e-bike from Leon Cycle in Laverton this week and paid an additional fee for professional assembly, as I wanted the bike to be ready and safe to ride immediately. I collected the bike 2 days ago. The following morning, on my first commute to work, I immediately noticed a significant rubbing sound from the front wheel during every rotation and couldn’t continue riding the bike. I contacted the store and was advised to remove and reinstall the front wheel and was sent a YouTube video explaining how to adjust the brake calipers. Unfortunately, this did not resolve the issue. As agreed with the store, I then took the bike to a local bike shop for inspection (Leon Cycle is an hour drive from me). They advised that the front wheel was not properly aligned and that there was a substantial amount of air in the hydraulic braking system, significantly affecting braking performance. I was told the bike was not in a condition they would consider acceptable to sell for road use without adjustment. The necessary repairs, including a brake bleed, cost $180. Although Leon Cycle initially agreed this cost would be reimbursed, they subsequently informed me that reimbursement wouldn’t be provided, with the explanation that all their bikes require servicing within the first month. I chose to purchase from a physical retailer and pay for assembly to avoid exactly this type of situation. In reality the bike was not delivered in a ready-to-ride condition despite paying for that, and the follow-up support did not meet my expectations by far. Not something I'd expect from a professional bike shop... Definitely can NOT recommend Leon Cycle!”

Helpful Report

Posted 1 month ago

“NCM Paris Plus. Very happy with the online purchase. Clear and concise instructions and prompt delivery. Very happy with the bike, Just bought another for the wife. Leon Cycles are very good to deal with.”

Helpful Report

Posted 1 month ago

“Fantastic people to deal with , I rang from NSW as I could not get any help up here , spoke to several guys down there who were so very helpful”

Helpful Report

Posted 1 month ago

“The bike was delivered on time in good condition.It was easy to unfold pump up the tyres and ride. Unfortunately the user manual is in German which is not helpful.”

Helpful Report

Posted 1 month ago

“Good service. One of the new tires I purchased was out of shape, due to the packaging it was in.”

Helpful Report

Posted 1 month ago

“Very helpful staff who answered my initial phone call and assistem me in finding the parts required on their website and completing the order. Order processing and delivery was very quick. Great friendly and a complete service. Thanks again for a fantastic service”

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Posted 1 month ago

“Quick delivery, bikes as described.”

Helpful Report

Posted 1 month ago

“Ppppperfect AAA +++ I'll be back for sure I was very happy indeed, mark”

Helpful Report

Posted 2 months ago

“I ordered two bikes that turned up fairly quickly and are exactly what I ordered. Very happy.”

Helpful Report

Posted 2 months ago

“Excellent company to deal with. Prompt service from Shane.”

Helpful Report

Posted 2 months ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,053 reviews