Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 1,064 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 30th March 2026

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt to deal with via email in answering my queries. Bike arrived within a week to Sunshine coast from date of purchase. A Pleasure to deal with.”

Helpful Report

Posted 1 month ago

“Bike arrived on last possible day of delivery - looked good - However on first ride (2nd turn of pedals) the chain dropped off to the frame side of the pedals - Upon inspection the whole chain ring was bent - Called Leon Cycles - but no answer - so spent 2 hours removing - straightening - and replacing chain ring - (Luckily I have plenty of bike experience!) - Must have been damaged BEFORE packaging - as the box was in perfect condition! Anyway - once bike was repaired it worked well - so far only done a short test ride - but all seems good now!”

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Posted 1 month ago

“Easy online purchase and fast reply to communication. Pleasure to deal with.”

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Posted 1 month ago

“Leon Cycle has consistently provided excellent service as well as prompt responses and advice on any issues arising. I have found the NCM bikes to be great value and reliable, particularly the Milano Plus range.”

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Posted 1 month ago

“Ordered the light on the left to replace the light on the right. Oops! Leon offered a refund without question. Winning.”

Leon Cycle Australia and New Zealand 5 star review on 25th March 2026

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Posted 1 month ago

“Very good costumer service, and the products are good too.”

Leon Cycle Australia and New Zealand 5 star review on 23rd March 2026

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Posted 1 month ago

“Servlice was good, had a number of interactions with staff concerning my online order. They were prompt and helpful as it was a tricky address to have the bike delivered to. Then a minor part was damaged and they promptly sent a replacement. Though it hasn't arrived yet.”

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Posted 1 month ago

“Very easy to deal with and delivery was only a few days.”

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Posted 1 month ago

“Accomodating staff, a great range of products and a speedy delivery = A very happy returning customer who through ‘word of mouth’ promotes the business due to a positive experience.”

Leon Cycle Australia and New Zealand 5 star review on 20th March 2026

Helpful Report

Posted 1 month ago

“I ordered an Aspen Plus mid-Dec 2026. The link on my US-based SHOP account sends me to review NCM on their Australia/NZ page, so here it is: Attempted to reach NCM USA several times via their SHOP-provided email address and phone. No response. The customer service number on their website didn't even ring and went straight to voicemail, which was "full and not accepting new messages." It did this for more than a month, even during their stated business hours. I contacted my bank to tell them this story, and they "refunded" my money promptly. They opened an investigation, but as of mid-March, they had not heard from NCM either. Then, in mid-March, I get an email from NCM saying that my bike is on its way, and the tracking number indeed showed that it was en route. I get another email apologizing for the delay, stating that they had to relocate their warehouse. Who doesn't keep their phone line going during a big move? A terrible business operation, that's who. I called my bank to inform them that the bike was now on its way, and they noted it on my account. I also told them that I would refuse delivery, as I had already bought another bike. The freight carrier called me to make an appointment to deliver the bike. This call came within 2 hours of me getting notified that the bike was on its way! I told the freight carrier that I would not accept delivery as this order was more than 3 months late. Steer clear of NCM USA!”

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Posted 1 month ago

“Great Tyres, perfect replacement for my NCM Miami:)”

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Posted 1 month ago

“Awesome e-bike, easy to assemble and rides well. 4 stars because small subset of components seem cheap though.”

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Posted 1 month ago

“Respectful”

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Posted 1 month ago

“Highly unprofessional and dangerous: I purchased an NCM Milano Plus e-bike from Leon Cycle in Laverton 2 weeks ango and paid an additional fee for professional assembly, as I wanted the bike to be ready and safe to ride immediately. I collected the bike the next day. The following morning, on my first commute to work, I immediately noticed a significant rubbing sound from the front wheel during every rotation and couldn’t continue riding the bike. I contacted the store and was advised to remove and reinstall the front wheel and was sent a YouTube video explaining how to adjust the brake calipers. Unfortunately, this did not resolve the issue. As agreed with the store, I then took the bike to a local bike shop for inspection (Leon Cycle is an hour drive from me). They advised that the front wheel was not properly aligned and that there was a substantial amount of air in the hydraulic braking system, significantly affecting braking performance. I was told the bike was not in a condition they would consider acceptable to sell for road use without adjustment. The necessary repairs, including a brake bleed, cost $180. Although Leon Cycle initially agreed this cost would be reimbursed, they subsequently informed me that reimbursement wouldn’t be provided, with the explanation that all their bikes require servicing within the first month. I chose to purchase from a physical retailer and pay for assembly to avoid exactly this type of situation. Based on my experience, the bike was not delivered in a ready-to-ride condition despite paying for that - in fact I was handed over a bicycle that was dangerous to use on the road, and the follow-up support did not meet my expectations by a long shot. I wouldn’t buy from Leoncycle again”

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Posted 1 month ago

“On time and correct”

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Posted 1 month ago

“Still waiting for delivery”

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Posted 1 month ago

“Had reason to call Leon cycles with a couple of questions and they were very helpful and great to deal with even post purchase.”

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Posted 1 month ago

“Husband very happy with bike. Never having done any repairs on a bike it took a while to figure out how to put it together as manual not very clear. Recommend Leitner put a ‘how to’ video together as many people like myself prefer to see how it’s done as opposed to figuring out through manual. Good to ride though.”

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Posted 1 month ago

“Easy to navigate their site, ordered kick stand and delivered quickly. Husband fitted with minimal effort.”

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Posted 1 month ago

“Quick Delivery, Thank you”

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Posted 1 month ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,064 reviews