Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 981 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 981 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 25th July 2025

Janelle Gamble

Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

Monique Cardon

Leon Cycle Australia and New Zealand 5 star review on 12th November 2024

Peter Mihalec

Leon Cycle Australia and New Zealand 5 star review on 22nd October 2024

Harold Hoepfner

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a ET-CYCLE F720 from Pedl here in Sydney. The Bike after 2 years was a total lemon. However it all came to a head when the sensor in the motor that the computer talks to failed. The computer on my bike started to turn off every 5 minutes so I took it to my local authorised Leon Cycle dealer. They advised me that the sensor failed. I asked them to give me a quote to repair. I was advised that the part couldn't be repaired and I required a whole new motor/ rear wheel. And I was quoted $800 fitted. I paid $1995 for the bike therefore under the Consumer Guarantee provisions of Australian Consumer law I am entitled to have this replaced for free. Well Leon Cycle was not having a bar of this, I even sent them the official government PDF which advises them of their legal obligations under Australian consumer law (Photos of the emails attached. So basically I paid $1995 for a bike that was useless after two years. BUYER BEWARE. DO NOT PURCHASE AN ELECTRIC BIKE FROM LEON CYCLES AS THEY WILL NOT COMPLY WITH THEIR OBLIGATIONS UNDER CONSUMER GUARANTEE PROVISIONS OF AUSTRALIAN CONSUMER LAW.”

Helpful Report

Posted 3 days ago

“Thus far my NCM Paris Max NCR is UNUSEABLE! It took extreme force to unfold the main folding hinge, despite loosening off allen screws top and bottom. Thus far I can't get far enough to snap the spring load hinge into position, much less operate the quick release. NOT HAPPY!”

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Posted 1 month ago

“Ordered on 16/7 . Not here in 15 days. Said it would be here today drive 4 hours one way not there.”

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Posted 4 months ago

“Still awaiting delivery”

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Posted 4 months ago

“Why 1 star. I wouldn't know how to rate the bike as it hasn't arrived, even though when I purchased it, it was supposed sec to take 2-8 days to arrive. Currently it is now 14 days and the transport company collected it on the 19th May from Melbourne. Nothing takes 11 days to arrive in Perth. The transport company Leon use is rated at 1.3 on Trust Pilot. Another great service. I would only purchase from this company again if I could walk into a shop and take the product away.”

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Posted 6 months ago

“I still haven’t received it, where is it?”

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Posted 6 months ago

“I'm still waiting for my bike”

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(Australia) - Posted 7 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 8 months ago

“The rear free-wheeling I purchased was faulty”

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(Australia) - Posted 8 months ago

“The battery for my NCM e bike failed at 9 months I am now at 13 months and still waiting for the replacement under the warranty. The back up and customer service from NCM in Australia is woeful.”

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Posted 1 year ago

“Battery lock not enough strong to hold a more powered battery .It is made of V cheapest plastic and no any security.I have broken my battery holder and lock many times because only of small pits on road . I don’t wanna to give 1 star I want a -1 star to NCM bike battery holder n locks . These bikes are expensive but this disadvantage made them all cheaper. I don’t know company making a good bike but why don’t caring about this feature”

Helpful Report

Posted 1 year ago

“kevin kevin 3 posts 4d Highly disappointing and unprofessional !!! My recent experience with Leon Cycles has been highly disappointing and unprofessional. I purchased a bike with the expectation of quality and support, but instead faced serious safety issues that Leon Cycles has failed to resolve effectively. Upon arrival, the bike had clear faults—a misaligned rear mudguard and a cable dangerously close to the tyre, both of which posed real safety risks. I immediately reported these issues, expecting Leon Cycles to prioritize customer safety. Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. After weeks of back-and-forth, Leon Cycles finally suggested a replacement, yet assumed that I hadn’t been riding the bike due to safety concerns. This assumption was not only unprofessional but also inconsiderate, as I had already made it clear that this bike is my only transportation for commuting. Even now, I am waiting on a viable solution, either a proper replacement or a refund that covers the necessary repairs. Leon Cycles has demonstrated a lack of urgency, accountability, and professionalism in handling a simple yet critical issue. The disregard for customer safety and satisfaction is unacceptable, and I cannot recommend them until they make serious improvements in both product quality and customer support.”

Helpful Report

Posted 1 year ago

“Need to change couriers, Aramex are an absolute joke. I would like to keep buying from leon cycle, but I won't be due to your courier Aramex. Twice know from leon cycle I have been stuffed around with Aramex.”

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Posted 1 year ago

“The service by Shane at Leon was excellent - but the delivery by Aramex was terrible. The 100 gram parcel took over 2 weeks to get from Melbourne to Perth, and then they did not deliver the parcel to the address provided. I had to go about 3 km to pick up the parcel from a pharmacy is another suburb.”

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Posted 1 year ago

“I assembled the bike and the motor would not work, took it to e move bikes Noosa and wad told the torque sensor was faulty.”

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Posted 1 year ago

“Are ad advertising for 999 and go to buy and have tk pay over 1599”

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Posted 1 year ago

“Bought 3 e-bikes from Leon cycles 10 months ago. The battery has stopped working on one of them. Leon cycles will not honour the warranty. The retailer blames the manufacturer and the manufacturer blames the retailer. I had to fork out $600 on a new battery.”

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Posted 1 year ago

“The product was faulty no good”

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Posted 1 year ago

“I have no idea where my bike is and neither do you. One lot of information found on a tracking number shows an estimated delivery date 18/1 another message says 24/1. It has not arrived and the tracking document shows it has not left Melbourne. Neither you or your transporter currently have any idea where it is. This experience is a very good example of the inherent pitfalls in dealing over the internet as opposed to dealing locally. I am not in a huge hurry to get the bike but I would like to know where it is and if I am going to receive a bike. There has been a number of scam emails received by myself regarding the transport which I have not responded to. With these scam emails and the bike missing in action it is hard to write a good review. I have plenty more to say but at this stage trust that you will find it quickly so that my order can be fulfilled. I live in a rural area and have requested delivery to my daughters place. Aimee Young is my daughter. I am the purchaser. You have sent this to her on my email number ? I would like to revise this Survey if and when I receive the item and would ask you to take some swift action to reinstate my confidence and let me know where the bike is. I have submitted this report as Aimee as this is who it is addressed to but it should come from myself as the purchaser”

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Posted 1 year ago

“No communication at all! Take payment straight away order not shown as dispatched! Can not get hold of them on the phone or they do not reply to emails!!!”

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Posted 2 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 981 reviews