Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Leon Cycle Australia and New Zealand Reviews

4.5 Rating 797 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 797 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was faulty no good”

Posted 20 hours ago

“I have no idea where my bike is and neither do you. One lot of information found on a tracking number shows an estimated delivery date 18/1 another message says 24/1. It has not arrived and the tracking document shows it has not left Melbourne. Neither you or your transporter currently have any idea where it is. This experience is a very good example of the inherent pitfalls in dealing over the internet as opposed to dealing locally. I am not in a huge hurry to get the bike but I would like to know where it is and if I am going to receive a bike. There has been a number of scam emails received by myself regarding the transport which I have not responded to. With these scam emails and the bike missing in action it is hard to write a good review. I have plenty more to say but at this stage trust that you will find it quickly so that my order can be fulfilled. I live in a rural area and have requested delivery to my daughters place. Aimee Young is my daughter. I am the purchaser. You have sent this to her on my email number ? I would like to revise this Survey if and when I receive the item and would ask you to take some swift action to reinstate my confidence and let me know where the bike is. I have submitted this report as Aimee as this is who it is addressed to but it should come from myself as the purchaser”

Posted 2 months ago

“No communication at all! Take payment straight away order not shown as dispatched! Can not get hold of them on the phone or they do not reply to emails!!!”

Posted 4 months ago

“I ordered the Moscow Plus also the carrier and headlight The bike and carrier arrived but no headlight or screws to attach the carrier or headlight to the bike. Filled out dispute/resolution form. After 3 days and no reply phoned no on website. Was told dispute/resolutions handled in Australia but a message would be passed on. After no contact rang again after 3 days with no result. Waited 3 days. Went to ring and found contact no on website changed Had old phone no so rang and was told the person no longer worked for Leon Cycles. New phone was in Australia Rang several times but could only get automated message. After all this frustration in trying to get resolution to a simple problem I can not recommend dealing with this company to anyone. The quality and value for money of the product is not in dispute but it is ruined by abysmal customer service.”

Posted 7 months ago

“I got no help I asked about a daskit but got no answer just Keeps asking for my bank details”

Posted 8 months ago

“NCM Milano owner, 7 months old, 800km. I have now had 7 spokes break in the rear wheel. The changes the mechanic has made/ suggested have ranged from lowering tire pressure, not using panniers, not using top 2 assist settings and the final straw was when I was asked to change the roads I use to commute to work. It's a shame as apart from the spoke issue, I really enjoy the bike but I am now bringing the bike back to get fixed every 2 weeks and being charged for it. That is not sustainable so I am going to sell the bike, lose about $800 on the resale and buy something better quality. I cannot recommend this bike and I won't be dealing with Leon again. This opinion will be expressed to every other human I meet that is interested in ebikes. Buy quality first time, not worth cutting corners.”

Posted 8 months ago

“Did not receive the bike within the last 2 weeks.”

Posted 9 months ago

“Not good too costly of shipping”

Posted 10 months ago

“Order was cancelled and refunded without even telling me and then 2 days later my card details were used to make unauthorised transactions.”

Posted 11 months ago

“It would be nice to actually receive the part that is fully paid for instead of it sitting in the Warehouse still!!! Numerous phone calls to follow up but nobody is available, can’t even leave a message. Terrible service! I might cancel the payment and buy from overseas, the part will be cheaper and probably get here sooner. Very unhappy customer.”

Posted 1 year ago

“Ordered a battery from Leon. Took three days for them to action the order, now has been 30 days and still not received. Leon make no effort to find the item saying its the couriers fault.”

Posted 1 year ago

“All connected up and Doesn’t work, not sure why?”

Posted 1 year ago

“I purchased an Ebike Battery charger and despite receiving an email informing me that my parcel had been delivered my order never showed up. I reached out to Leon Cycle to be informed that they were opening an investigation into the location of my parcel. They determined the item had been lost in transit. HOWEVER, without even contacting me to ask me what I would like to do given this situation, after I had ALREADY purchased another battery charger from elsewhere after this hassle, they simply sent me another one for which I now presumably am going to have the hassle of having to return and pay for said return. Incredibly poor customer service and unfortunately a terrible experience purchasing with this company. If a Leon Cycles team member reads this and would like to reach out to rectify this issue that would be excellent.”

Posted 1 year ago

“test”

Posted 1 year ago

“Not yet received”

Posted 1 year ago

“Very disappointed with my experience sold me a bike they didn't have in stock instead of refunding me sourced a bike from somewhere else it's been a couple of weeks now and still no bike yeah real happy thanks”

Posted 1 year ago

“What customer service? Mucked around!! Sent used shop bike as new bike. Just don't care about customer.!! Word of mouth in N.Z Will sort this crowd out...”

Posted 1 year ago

“I still haven’t received item??????!”

Posted 1 year ago

“I have not yet received the order of tyre inner tubes”

Posted 1 year ago

“Should have been covered under warranty !!”

Posted 2 years ago

«
1
2
3
4
»

Leon Cycle Australia and New Zealand is rated 4.5 based on 797 reviews