Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.46

4.5 Rating 1,025 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leon Cycle Australia and New Zealand 5 star review on 30th January 2026

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an NCM Milano Plus e-bike from Leon Cycle in Laverton this week and paid an additional fee for professional assembly, as I wanted the bike to be ready and safe to ride immediately. I collected the bike 2 days ago. The following morning, on my first commute to work, I immediately noticed a significant rubbing sound from the front wheel during every rotation and couldn’t continue riding the bike. I contacted the store and was advised to remove and reinstall the front wheel and was sent a YouTube video explaining how to adjust the brake calipers. Unfortunately, this did not resolve the issue. As agreed with the store, I then took the bike to a local bike shop for inspection (Leon Cycle is an hour drive from me). They advised that the front wheel was not properly aligned and that there was a substantial amount of air in the hydraulic braking system, significantly affecting braking performance. I was told the bike was not in a condition they would consider acceptable to sell for road use without adjustment. The necessary repairs, including a brake bleed, cost $180. Although Leon Cycle initially agreed this cost would be reimbursed, they subsequently informed me that reimbursement wouldn’t be provided, with the explanation that all their bikes require servicing within the first month. I chose to purchase from a physical retailer and pay for assembly to avoid exactly this type of situation. In reality the bike was not delivered in a ready-to-ride condition despite paying for that, and the follow-up support did not meet my expectations by far. Not something I'd expect from a professional bike shop... Definitely can NOT recommend Leon Cycle!”

Helpful Report

Posted 2 days ago

“Haven't received nothing very disapointing”

Helpful Report

Posted 1 month ago

“Haven’t received the bags yet still waiting hopefully see them soon.”

Helpful Report

Posted 1 month ago

“I bought a ET-CYCLE F720 from Pedl here in Sydney. The Bike after 2 years was a total lemon. However it all came to a head when the sensor in the motor that the computer talks to failed. The computer on my bike started to turn off every 5 minutes so I took it to my local authorised Leon Cycle dealer. They advised me that the sensor failed. I asked them to give me a quote to repair. I was advised that the part couldn't be repaired and I required a whole new motor/ rear wheel. And I was quoted $800 fitted. I paid $1995 for the bike therefore under the Consumer Guarantee provisions of Australian Consumer law I am entitled to have this replaced for free. Well Leon Cycle was not having a bar of this, I even sent them the official government PDF which advises them of their legal obligations under Australian consumer law (Photos of the emails attached. So basically I paid $1995 for a bike that was useless after two years. BUYER BEWARE. DO NOT PURCHASE AN ELECTRIC BIKE FROM LEON CYCLES AS THEY WILL NOT COMPLY WITH THEIR OBLIGATIONS UNDER CONSUMER GUARANTEE PROVISIONS OF AUSTRALIAN CONSUMER LAW.”

Helpful Report

Posted 3 months ago

“Thus far my NCM Paris Max NCR is UNUSEABLE! It took extreme force to unfold the main folding hinge, despite loosening off allen screws top and bottom. Thus far I can't get far enough to snap the spring load hinge into position, much less operate the quick release. NOT HAPPY!”

Helpful Report

Posted 4 months ago

“Ordered on 16/7 . Not here in 15 days. Said it would be here today drive 4 hours one way not there.”

Helpful Report

Posted 7 months ago

“Still awaiting delivery”

Helpful Report

Posted 7 months ago

“Why 1 star. I wouldn't know how to rate the bike as it hasn't arrived, even though when I purchased it, it was supposed sec to take 2-8 days to arrive. Currently it is now 14 days and the transport company collected it on the 19th May from Melbourne. Nothing takes 11 days to arrive in Perth. The transport company Leon use is rated at 1.3 on Trust Pilot. Another great service. I would only purchase from this company again if I could walk into a shop and take the product away.”

Helpful Report

Posted 9 months ago

“I still haven’t received it, where is it?”

Helpful Report

Posted 9 months ago

“I'm still waiting for my bike”

Helpful Report

(Australia) - Posted 10 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 11 months ago

“The rear free-wheeling I purchased was faulty”

Helpful Report

(Australia) - Posted 11 months ago

“The battery for my NCM e bike failed at 9 months I am now at 13 months and still waiting for the replacement under the warranty. The back up and customer service from NCM in Australia is woeful.”

Helpful Report

Posted 1 year ago

“Battery lock not enough strong to hold a more powered battery .It is made of V cheapest plastic and no any security.I have broken my battery holder and lock many times because only of small pits on road . I don’t wanna to give 1 star I want a -1 star to NCM bike battery holder n locks . These bikes are expensive but this disadvantage made them all cheaper. I don’t know company making a good bike but why don’t caring about this feature”

Helpful Report

Posted 1 year ago

“kevin kevin 3 posts 4d Highly disappointing and unprofessional !!! My recent experience with Leon Cycles has been highly disappointing and unprofessional. I purchased a bike with the expectation of quality and support, but instead faced serious safety issues that Leon Cycles has failed to resolve effectively. Upon arrival, the bike had clear faults—a misaligned rear mudguard and a cable dangerously close to the tyre, both of which posed real safety risks. I immediately reported these issues, expecting Leon Cycles to prioritize customer safety. Instead, I encountered repeated delays, minimal assistance, and an offer of a mere a tiny refund—an amount completely inadequate to address these serious defects. After weeks of back-and-forth, Leon Cycles finally suggested a replacement, yet assumed that I hadn’t been riding the bike due to safety concerns. This assumption was not only unprofessional but also inconsiderate, as I had already made it clear that this bike is my only transportation for commuting. Even now, I am waiting on a viable solution, either a proper replacement or a refund that covers the necessary repairs. Leon Cycles has demonstrated a lack of urgency, accountability, and professionalism in handling a simple yet critical issue. The disregard for customer safety and satisfaction is unacceptable, and I cannot recommend them until they make serious improvements in both product quality and customer support.”

Helpful Report

Posted 1 year ago

“Need to change couriers, Aramex are an absolute joke. I would like to keep buying from leon cycle, but I won't be due to your courier Aramex. Twice know from leon cycle I have been stuffed around with Aramex.”

Helpful Report

Posted 1 year ago

“The service by Shane at Leon was excellent - but the delivery by Aramex was terrible. The 100 gram parcel took over 2 weeks to get from Melbourne to Perth, and then they did not deliver the parcel to the address provided. I had to go about 3 km to pick up the parcel from a pharmacy is another suburb.”

Helpful Report

Posted 1 year ago

“I assembled the bike and the motor would not work, took it to e move bikes Noosa and wad told the torque sensor was faulty.”

Helpful Report

Posted 1 year ago

“Are ad advertising for 999 and go to buy and have tk pay over 1599”

Helpful Report

Posted 1 year ago

“Bought 3 e-bikes from Leon cycles 10 months ago. The battery has stopped working on one of them. Leon cycles will not honour the warranty. The retailer blames the manufacturer and the manufacturer blames the retailer. I had to fork out $600 on a new battery.”

Helpful Report

Posted 1 year ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,025 reviews