Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Leon Cycle Australia and New Zealand Reviews

4.5 Rating 799 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 799 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

Write Your review

Tell us how Leon Cycle Australia and New Zealand made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an e-bike on 31/12/21 which was meant to be delivered by 10/1/22 but is now 4 days late. I requested updates in respect to delivery but was not given any definite response. I am moving houses within the week so I requested to cancel the order but now it seems the support team is ignoring my emails.”

Posted 2 years ago

“I've asked multiple times for the nipple that goes with the spoke. Have received spokes on 2 occasions but still no nipple to install and repair my bike. My bicyle is now broke for 2 months with no solution in sight.”

Posted 2 years ago

“Hi guys at this point, I have only received 1 bike . So it’s a bit hard to review my purchases. Cheers Clemo”

Posted 2 years ago

“I ordered some parts over one month ago and have still not received them? The shipping company could not locate a major university address and then quietly returned my shipment to the distributor without informing me. Essentially, I had to chase up the shipping company and then email Leon Cycles who then informed me I should chase it up with the shipping company. Confusing and disorganided. Over one month to get a delivery from Melbourne to Sydney and still waiting...”

Posted 2 years ago

“I ordered a bike rack for my bike for the Moscow Electric bike. The checkout would not allow me to add delivery address which was a post office collection. I emailed them immediately to amend my order and add delivery address and acknowledge it. Of course I heard nothing and it was delivered to my home address and just left by the front door in a tacky old box. When I opened the box, there was no invoice, instructions (not that they are really needed) and most importantly no screws to attach it to my bike! Now have to go to a hardware store to try and buy the right sized screws… At the price they charged, not good enough”

Posted 2 years ago

“I ordered my Controller on 19 Sep and I should receive it on 22 Sep. Today is 7 October. I know there are some delays because of covid 19 but 16 days delay??? Please investigate my order 18INV17689. My bike is out of service for three weeks now.”

Posted 2 years ago

“Good product and super fast delivery!”

Posted 2 years ago

“Purchased 2 E bikes Moscow 26 and a Moscow 29 Plus, on pick up the Moscow Plus was not checked over and on the cycle home gears were not adjusted so jumping out of gear shutting off the motor. Brakes were juddering and squealing very ineffective too. Returned a few days later to fix up but only adjusted the gears, cleaned the brake discs which did not work. Still juddering and squealing not very effective brakes. Emailed Leon Cycles Australia about the issue and only reply was "Thanks for the feedback" Disappointed brakes are not a priority for a heavy Ebike”

Posted 2 years ago

“Terrible Service After nearly 3 weeks still have not received product from them They don’t answer phones or return emails either. The freight company they use couldn’t care less and blamed another company! I am afraid I may have lost $280 to these shonky people. Don’t deal with them under any circumstances I feel like going to the police about them!”

Posted 2 years ago

Hi Geoffrey, I hope you are well, and thank you for your honest feedback. Tracking for your Order: https://trackmyparcel.com.au/LE120194 The latest tracking update states the order is on board for delivery, please advise. Additionally, I have escalated your message to the Freight Management company to look into. Lastly, you can message me directly via WhatsApp on 0490389614 or email me at support.au@leoncycle.com. Best Regards, Shane Leon Cycle

Posted 2 years ago

“Considering I’m yet to receive my item,it’s hard to write anything positive”

Posted 2 years ago

“Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.”

Posted 2 years ago

“Juan Luis Rodriguez Quintana purchased 4 813H9518 EPAC, NCM Milano 26" Trekking E-Bike,48V 13Ah 624Wh, Weiß Número de serie:DE248UI6H0815 on 11-2-19. I have attached the purchase order. This bicycle has caused many problems since the purchase date. Mr. Rodriguez Quintana had to replace the brakes 4 times since that date. The worst happened on July 16th, 2021 when riding the bike in the Priorat, Spain in the town of La Morera de Montsant, the brakes failed. Mr. Rodriguez Quintana suffered 2 broken ribs and 20 cuts and scrapes. Stitches were required. He could have suffered worse damage and even death. Because of this grave accident, Mr. Rodriguez Quintana is requesting compensation in the form of a monetary amount to cover the physical and psychological cost. He is fortunate to be alive.”

Posted 2 years ago

“It’s been more than 3 weeks and I haven’t got my parcel yet. Ive created an enquiry asking the freight company where my delivery was and I haven’t got a proper answer then and I’m still waiting for it”

Posted 2 years ago

“We purchased two Roswell top bar bags But unfortunately both bags have arrived with defective clear plastic screens Both bags have cloudy clear plastic We are unable to view our phones We have tried to clean them with mild soapy water and a soft cloth But they are still cloudy So very disappointed hopefully you can replace both bags A have attached a photo”

Posted 2 years ago

“My wife just tried calling 3 times in order to get more information on their products and no answer, no option to leave a message it just rang for awhile and then hung up. This is definitely not a great first impression. Oh well, guess we’re just going to have to take our business elsewhere.”

Posted 2 years ago

Are you trying to contact Leon Cycle Australia? Leon Cycle Australia landline number is (03) 9069 5443. Leon Cycle Australia also have a WhatsApp number you can message at 0490389614.

Posted 2 years ago

“Have ordered a bike from you and just received info about delivery from tnt.. But you have given incorrect postcode details.. Tnt will only deliver to the postcode stated.. I have emailed you twice and have had no reply.. So the bike will go to wrong address hopefully the people there will be honest and not except .. But that still doesn't get me the bike..”

Posted 2 years ago

“Pessimo venditore! Nessuna assistenza post vendita. Ho acquistato il modello Venice con un problema di progettazione che determina la rottura continua dei raggi . Qualsiasi rivenditore serio avrebbe imposto una sorta di “richiamo” per questi modelli difettosi (a proprie spese) invece non attuano alcuna garanzia sui raggi e vi troverete a dover buttare la bici perché inutilizzabile o a dover spendere 200 euro per cambiare i raggi (mettendoli più grossi) e soprattutto posizionandoli in maniera corretta. VERGOGNA ! …. Sconsiglio l’acquisto”

Posted 2 years ago

“Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley”

Posted 2 years ago

“I purchased a Milano Plus in June 2021 from Hi5 e-Bikes in Richmond, a franchise of Leon Cycle and soon changing its name to Leon Cycle. 1 week later I was back to the store with a squeaky front brake. A week after that I was back with a creaking left pedal crank and a slight click. Two attempts to fix it have resolved the creak and almost the click, but it’s not a smooth pedal rotation like my 2 non-electric commuter bikes. Only 5 weeks after purchasing my Milano Plus, two rear spokes broke while riding on an asphalt bike path along Melbourne’s Eastern Freeway. I’ve never taken the Milano Plus off-road, up, or down curbs, or into potholes. I’ve never encountered this in 50 years of bicycle riding. I’m totally disheartened. Hi5 bikes tell me to raise my “Warranty” issues with Leon Cycle. The Leon Cycle website provides no way to register my purchase because I didn’t order the e-bike directly. So I can’t raise any sort of claim whatsoever.”

Posted 2 years ago

“I wish I could leave a review on the bike itself, but unfortunately I haven't received it as of this message. I cannot believe that a company with so many positive reviews can be so terrible with their customer service. I won't bother going into the fact that no one answers the phone or responds back to emails because that has already been covered off by others, however I will mention something that I believe hasn't been covered off. Leon Cycle advertises that they ship with FedEx (at least for North American customers) however I was surprised to recieve shipping information for a company I haven't even heard of before! They are called ATS Healthcare. My Aspen e-bike has been sitting at one of this companies facilities for well over a week. I emailed and called them about this and eventually received a call guaranteeing me that I will have the bike delivered today (July 5th). I just received a call from them telling me that their driver did not load my bike on his truck and that I will not be receiving my bike today! This is complete Mickey Mouse nonsense as far as I'm concerned. Don't advertise that you ship with FedEx then use someone else who are just as bad with their customer service as you are. Anyone reading this, I highly suggest ordering an e-bike from a more reportable company.”

Posted 2 years ago

«
1
2
3
4
»

Leon Cycle Australia and New Zealand is rated 4.5 based on 799 reviews