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Leon Cycle Australia and New Zealand Reviews

4.5 Rating 800 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bike rack received promptly and well packaged. Sadly it did not include the screws and washers to secure to bike. A very simple inclusion by Leon Cycle but was an involved process for me to go out and get a pair of both that fit both size and thread without knowing what I was looking for. It would have been a simple process for Leon to include these and definitely made it simple and able to assemble upon receipt.”

Posted 1 month ago

“The NCM Milano Max NR8 is a very nice bike which I have enjoyed over the past 9.months. One concern, however, is the difficulty in removing the rear tyre. Firstly there is no quick release so a spanner must be available. Secondly there is cabling to somehow disconnect and my search of the manual and videos did not find any help of how to fo it. This time I was fortunate enough to be able to patch the tube while the wheel was still on the bike but if the tube needed replacing then I would need to know how to dismantle the wheel from the bike. A flat tire may not happen close to a bike shop so I think it is only reasonable for NCM to have a description of the procedure and it should be in the manual”

Posted 1 month ago

“The part arrived quickly and it fixed the problem. It is a pitty the problem arrose in the first place requiring the purchase of the part.”

Posted 1 month ago

“Very good purchase price for small part. $12 to ship a 20g piece of wiring is just not right. It costs $9 for me to have a 16kg case of wine shipped from Melbourne to Adelaide.”

Posted 3 months ago

“as always staff are helpfull”

Posted 4 months ago

“A little different is the store at Laverton. Not sure if they want to sell direct or push you to a distributor Other than that very Good service from Shane”

Posted 4 months ago

“Leon cycles is a trustworthy company in our experience”

Posted 4 months ago

“I already did, thank you. Look back at the correspondence...”

Posted 5 months ago

“Great service from the fellow I spoke with on the phone… postage method could have been a little better”

Posted 6 months ago

“I've made a few adjustments just to tune the brakes and change fittings handle bars. Only issue would be no speed on the control unit. Still very happy.”

Posted 8 months ago

“Simple bike, gets me to work, in half the time or a regular bike. Happy camper.”

Posted 8 months ago

“Nice , Value for money purchase.”

Posted 8 months ago

“Overall I'm really happy with my C5, it arrived fairly promptly, was easy to put together and rides well. I have replaced the seat because I didn't find it to be comfortable. Only small issues were one of the 4 screws holding the handle bar on was a little cross threaded and the little part that clamps the brake cable to the rear caliper was missing – fortunately I found this on the bottom of the box the bike arrived in.”

Posted 10 months ago

“Good helpful staff. Will buy again.”

Posted 10 months ago

“Happy With the service and help, shame our battery only lasted 15 months”

Posted 11 months ago

“My LONDON + arrived in good time, no assembly problems, a slight issue with a pedal, sorted with a replacement from Leon. The machine perfoms well, 88Km + around my area, (hilly). A great hill climber.”

Posted 1 year ago

“Bought Milano + on sale then a second one for my wife a week later on Easter special. Great bikes at great savings. Would be good to be able to have wider choice of colour and size in store (Adelaide).”

Posted 1 year ago

“The parts I ordered didn't fit. The Leon Cycle website wasn't up to date and didn't show the latest products which would have fitted my bike. But the helpful customer service department sorted rectified the problem in no time. A website with lots more info and specifications would make it a 5 star rating.”

Posted 1 year ago

“Easy to deal with. Seamless purchase online and delivery.”

Posted 1 year ago

“Easy to order and quick delivery”

Posted 1 year ago

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Leon Cycle Australia and New Zealand is rated 4.5 based on 800 reviews