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Leon Cycle Australia and New Zealand Reviews

4.5 Rating 800 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 800 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bike is perfectly good but when i need to adjust the shifter of the bike so it's ride smoothly and as well as put some bolts on the dish brake(there are missing rare brake bolts)”

Posted 3 weeks ago

“No instructions supplied , also finding it very hard to lock seat into position”

Posted 1 month ago

“I have a problem I purchased a Moscow plus on the provision of getting a second battery redemption before the sale had finished after asking the seller I still haven't heard anything I am happy with the bike but I also had other options now I want my battery”

Posted 8 months ago

“Milano plus and Milano E bike was purchased on Dec 17 2022.love the bike for a entry level E Bike but the customer service needs a bit of upgrading as the front light wire came off at the circuit board and to my dismay they said they couldn’t replace a 40$ light as it’s not covered… if I dropped or fell on the bike and damaged it I can understand completely but a wire coming off the circuit board…Really… anyway I would think twice about buying from this company as they don’t obviously care about repeat business and from my point of view telling other people about this brand and company won’t be favourable….”

Posted 8 months ago

“Took way too long to get here.”

Posted 1 year ago

“Customer service resolved all my concerns before buying. However, it would be much better if the website provide technical details on some of their products.”

Posted 1 year ago

“Bought the bike for the ride to work which is a 32km round trip. I found the following issues. The 3 steps for the electrical motor assistance are not set up properly. having checked the speeds it assists too, found the following. levels 1 -18km, level 2-24km level 3-25km I went back to the shop where we tried some of the other speed level regulators and found they all do more or less the same. They were very helpful in the shop a big plus there. I would have expected the levels to be spaced out better. As in level 1-15km level 2-20km level 3-25km. The battery doesn't last as long as it claims, and runs out around 65-70km. Otherwise, the bike rides well. Hope this feedback helps. Regards Rob Bruynel”

Posted 1 year ago

“Sturdy rack but no mounting screws provided and the webpage incorrectly identifies the size as M6 when they are actually M5 for the Moscow Plus.”

Posted 1 year ago

“Part was sent promptly....however it was delivered to someone else...luckily they rang me and I picked it up...not good.”

Posted 1 year ago

“Purchasing experience went well, but delivery to Perth is still outstanding 17 days after purchase...”

Posted 2 years ago

“Need to get a better courier,been 7 working days and still no bikes”

Posted 2 years ago

“Horrible shipping, besides that, all good.”

Posted 2 years ago

“Hi, I purchased this bike for a friend, he had done some work for me & wanted payment in the form of a bike, he was really enjoying riding it around & loved being able to go places, unfortunately he went to a Bike shop to have some lights fitted & was told the spikes on the wheels were incorrect & would be putting too much pressure on the wheels, he was quoted $300 to have this fixed, I would appreciate you advise on this problem, I am attaching pictures of the wheels.”

Posted 2 years ago

“Great bike, very happy with it so far. had a few issues with shipment arrival updates and then courier updates, so would recommend you improve you customer communications.”

Posted 2 years ago

“The Moscow ebike is a great price however still waiting for delivery after 12 days of paying.”

Posted 2 years ago

“Within 4 months of buying my brand new bike, a spoke broke from my rear wheel !!?! Hating been so careful & gentle riding it. They have sent me 2 spokes in the mail. The bike is in the repair shop & I have to pay the repair fee !!?! What about the guarantee ? The local shop says it may happen again if the spokes are poor quality?! Time will tell. Lucky I heard the noise & walked home, or else the wheel would've bent..... what happened to the 2 years guarantee & the repair fee U have to pay.”

Posted 2 years ago

“Good service but bad delivery company they are using. It took 6 days from Melbourne warehouse deliver to Melbourne 3084. Would be good to have Delivery Note or Invoice within posed order as well.”

Posted 2 years ago

“Cycles are fine, but personal contact to answer questions is non-existent and therefore not acceptable. I have sought information on an agent for leon cycles in Hobart Tas. a number of times and have had no response.”

Posted 2 years ago

“I haven’t received my purchase yet.”

Posted 2 years ago

“I purchased 2 × 26" × 4.0 inner tubes and only received 1 × 26" × 4.0. The 2nd tube was smaller.”

Posted 2 years ago

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Leon Cycle Australia and New Zealand is rated 4.5 based on 800 reviews