Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.45

4.5 Rating 907 Reviews

86 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 14th January 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods i ordered were shipped in good time and arrived as described. Sadly they didn't have everything I was looking for in stock. Spokes to suit the rear wheel on their standard 27.5 Moscow E-bike.”

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Posted 3 years ago

“Good product and service delivery is difficult for me as company won't post direct to me otherwise happy as”

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Posted 3 years ago

“Well made bike. Quick and easy to put together. Delivery a little slow. 3 weeks to Wollongong. Slightly disappointed that a throttle is not allowed on Australian models.”

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Posted 3 years ago

“Good company.”

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Posted 3 years ago

“Great overall experience: I had to call them to arrange a staggered payment on 2 bikes which was easy to do. Bikes arrived in 2 days with text notice before. Getting them out of the large boxes was tricky for one person but assembly was relatively easy ( needed pliers to turn the Allen keys). Really appreciated how well packaged/protected the bikes were and the quick release ties. Manual was very brief but Utube videos provided much more info.”

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Posted 3 years ago

“The bike seems really good quality. Delivery took quite a while but this was due to the freight company. Only problem I found was the clacker for the bell was broken”

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Posted 3 years ago

“Very good to deal with and helpful. Downside; Trying to reach them on the phone is a challenge. Very pleased with the cycle I purchased and freight service was a positive out come.”

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Posted 4 years ago

“Recently purchased and installed a front wheel conversion kit for my wife's bike. Delivery promt, quality very good and installation straight forward. Assembly manual clear and concise, but operation manual for controller not well written and somewhat confusing. A call to the Leon team for support sorted out the issue and the bike works extremely well. Good value, good product, good support. Will recommend to my friends and would buy again from Leon. Nick (in hilly Waverley)”

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Posted 4 years ago

“Very good service and communications. Unfortunately NCM packaging continues to be inadequate. All three deliveries have had the boxes break open during transport.”

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Posted 4 years ago

“Helpful staff member. Easy to browse and purchase item website.”

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Posted 4 years ago

“In response to my last review I finally got through, looks like they're busier than they expected to be which is good news really. Finally got through and customer service was great, helped me out a bunch.”

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Posted 4 years ago

“Good service and quick post.”

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Posted 4 years ago

“Friends recommended the Munich, so I purchased one. Quite easy to assemble, and now I am riding the cycle.”

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Posted 4 years ago

“I have purchased 3 e-bikes from Leon Cycles. 2 are London Fold-ups for our forthcoming caravan trip. These are fun & easy to ride. The quality and design are great and excellent value for the money. The 3rd bike I bought is the Moscow Plus. Wow! to date I have done around 1000km on some very hilly & rough terrain. The Moscow performs great. The 6 levels of e-assistance just make the riding so enjoyable. There are a couple of general issues that Leon Cycles need to address: No one at their Laverton showroom answers the phones. This is very frustrating when you need some technical advice or wanting to buy spares. And equally is important is warranty repairs. There have been quite a few complaints on the NCM regarding broken spokes and other issues with no spares available. NCM are great value for money e-bikes, but you do need to provide much better support to your customers.”

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Posted 4 years ago

“The NCM Milano trekking bike was up to and exceeded my expectations, a great ebike at half the price from a retailer with better specs. Love it, only issue was the late delivery, 9 days over their deadline”

Leon Cycle Australia and New Zealand 4 star review on 20th February 2021

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Posted 4 years ago

“Took a while to receive goods, due to Christmas and Covid. I was expecting problems. Though the direct debit was a mistake by me always pay credit card in future. The items ordered arrived and all fitted and working fine. My mountain bike I bought from an agent, I like good quality items and this mountain Plus is excellent, thou a little more expensive, very good, love it, fun to ride.”

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Posted 4 years ago

“I purchased a Paris Foldable. Very easy bike to manage and light enough for travelling . I have had a few occasions to discuss the ebike with Leon staff and always received helpful , concerned and knowledge responses.”

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Posted 4 years ago

“Only early days with me E Cycle as I had not even ridden one before so it was leap of faith to order one online, sight unseen. So far it has been a good experience with the the bike living up to all claims made for it. Some trouble with gear shifters but this is a common issue apparently. Enjoying the peddle assist technology which is unobtrusive but extremely helpful to an ageing rider.”

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Posted 4 years ago

“Good bike but all the gearing is out and struggling to get right. A bit annoying consider this is a non assembly part.”

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Posted 4 years ago

“I am very happy with products supplied. My only small complaint would be the battery mount lead connectors did not match the battery connection on the controller. I had to buy one at a small cost to join it.”

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Posted 4 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 907 reviews