Leon Cycle Australia and New Zealand Reviews

Name: Leon Cycle Australia and New Zealand
Rating: 4.47

4.5 Rating 1,119 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

4.5

Based on 1,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 22nd August 2026

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet received”

Helpful Report

Posted 4 years ago

“Very disappointed with my experience sold me a bike they didn't have in stock instead of refunding me sourced a bike from somewhere else it's been a couple of weeks now and still no bike yeah real happy thanks”

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Posted 4 years ago

“What customer service? Mucked around!! Sent used shop bike as new bike. Just don't care about customer.!! Word of mouth in N.Z Will sort this crowd out...”

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Posted 4 years ago

“I still haven’t received item??????!”

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Posted 4 years ago

“I have not yet received the order of tyre inner tubes”

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Posted 4 years ago

“Should have been covered under warranty !!”

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Posted 4 years ago

“I purchased an e-bike on 31/12/21 which was meant to be delivered by 10/1/22 but is now 4 days late. I requested updates in respect to delivery but was not given any definite response. I am moving houses within the week so I requested to cancel the order but now it seems the support team is ignoring my emails.”

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Posted 4 years ago

“I've asked multiple times for the nipple that goes with the spoke. Have received spokes on 2 occasions but still no nipple to install and repair my bike. My bicyle is now broke for 2 months with no solution in sight.”

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Posted 4 years ago

“Hi guys at this point, I have only received 1 bike . So it’s a bit hard to review my purchases. Cheers Clemo”

Helpful Report

Posted 4 years ago

“I ordered some parts over one month ago and have still not received them? The shipping company could not locate a major university address and then quietly returned my shipment to the distributor without informing me. Essentially, I had to chase up the shipping company and then email Leon Cycles who then informed me I should chase it up with the shipping company. Confusing and disorganided. Over one month to get a delivery from Melbourne to Sydney and still waiting...”

Helpful Report

Posted 4 years ago

“I ordered a bike rack for my bike for the Moscow Electric bike. The checkout would not allow me to add delivery address which was a post office collection. I emailed them immediately to amend my order and add delivery address and acknowledge it. Of course I heard nothing and it was delivered to my home address and just left by the front door in a tacky old box. When I opened the box, there was no invoice, instructions (not that they are really needed) and most importantly no screws to attach it to my bike! Now have to go to a hardware store to try and buy the right sized screws… At the price they charged, not good enough”

Helpful Report

Posted 4 years ago

“I ordered my Controller on 19 Sep and I should receive it on 22 Sep. Today is 7 October. I know there are some delays because of covid 19 but 16 days delay??? Please investigate my order 18INV17689. My bike is out of service for three weeks now.”

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Posted 5 years ago

“Good product and super fast delivery!”

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Posted 5 years ago

“Purchased 2 E bikes Moscow 26 and a Moscow 29 Plus, on pick up the Moscow Plus was not checked over and on the cycle home gears were not adjusted so jumping out of gear shutting off the motor. Brakes were juddering and squealing very ineffective too. Returned a few days later to fix up but only adjusted the gears, cleaned the brake discs which did not work. Still juddering and squealing not very effective brakes. Emailed Leon Cycles Australia about the issue and only reply was "Thanks for the feedback" Disappointed brakes are not a priority for a heavy Ebike”

Helpful Report

Posted 5 years ago

“Terrible Service After nearly 3 weeks still have not received product from them They don’t answer phones or return emails either. The freight company they use couldn’t care less and blamed another company! I am afraid I may have lost $280 to these shonky people. Don’t deal with them under any circumstances I feel like going to the police about them!”

Helpful Report

Posted 5 years ago

Hi Geoffrey, I hope you are well, and thank you for your honest feedback. Tracking for your Order: https://trackmyparcel.com.au/LE120194 The latest tracking update states the order is on board for delivery, please advise. Additionally, I have escalated your message to the Freight Management company to look into. Lastly, you can message me directly via WhatsApp on 0490389614 or email me at support.au@leoncycle.com. Best Regards, Shane Leon Cycle

Posted 5 years ago

“Considering I’m yet to receive my item,it’s hard to write anything positive”

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Posted 5 years ago

“Hi guys - thanks for checking in but I have to rate the Leon products as only 1 / 5 - as after nearly a month I have still not received them. Launched a lost parcel enquiry with the couriers, but so far they can offer no explanation - or refund Will try to order again but have to say am not at confident that your nominated couriers can actually process deliveries for you.”

Helpful Report

Posted 5 years ago

“Juan Luis Rodriguez Quintana purchased 4 813H9518 EPAC, NCM Milano 26" Trekking E-Bike,48V 13Ah 624Wh, Weiß Número de serie:DE248UI6H0815 on 11-2-19. I have attached the purchase order. This bicycle has caused many problems since the purchase date. Mr. Rodriguez Quintana had to replace the brakes 4 times since that date. The worst happened on July 16th, 2021 when riding the bike in the Priorat, Spain in the town of La Morera de Montsant, the brakes failed. Mr. Rodriguez Quintana suffered 2 broken ribs and 20 cuts and scrapes. Stitches were required. He could have suffered worse damage and even death. Because of this grave accident, Mr. Rodriguez Quintana is requesting compensation in the form of a monetary amount to cover the physical and psychological cost. He is fortunate to be alive.”

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Posted 5 years ago

“It’s been more than 3 weeks and I haven’t got my parcel yet. Ive created an enquiry asking the freight company where my delivery was and I haven’t got a proper answer then and I’m still waiting for it”

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Posted 5 years ago

“We purchased two Roswell top bar bags But unfortunately both bags have arrived with defective clear plastic screens Both bags have cloudy clear plastic We are unable to view our phones We have tried to clean them with mild soapy water and a soft cloth But they are still cloudy So very disappointed hopefully you can replace both bags A have attached a photo”

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Posted 5 years ago

Leon Cycle Australia and New Zealand is rated 4.5 based on 1,119 reviews