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Leon Cycle Australia and New Zealand Reviews

4.5 Rating 829 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 829 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 2nd June 2024

Leon Cycle Australia and New Zealand 5 star review on 17th May 2024

Leon Cycle Australia and New Zealand 5 star review on 17th May 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Patrick was great to deal with”

Posted 3 months ago

“The boys at the laverton store are so helpful best customer service ever they showed me everything about the bike”

Posted 3 months ago

“Bike rack received promptly and well packaged. Sadly it did not include the screws and washers to secure to bike. A very simple inclusion by Leon Cycle but was an involved process for me to go out and get a pair of both that fit both size and thread without knowing what I was looking for. It would have been a simple process for Leon to include these and definitely made it simple and able to assemble upon receipt.”

Posted 3 months ago

“The Moscow Plus was delivered door to door in a v good time/frame and was so straightforward to put together (do make sure ALL the ALLEN nuts are tight at the handle-bar.) Really like how comfortable this bike is to ride, how the tyres hug all types of terrain and how the remarkable motor helps you up all the inclines. An E bike really gives you more cardio bc you just use it more often and cycle further than before. Thanks heaps LEON .”

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Posted 3 months ago

“Great customer service, can’t beat it👌👌”

Posted 3 months ago

“Leon cycles have always address my problems with my ebike by email or by phone”

Posted 3 months ago

“Efficient”

Posted 4 months ago

“The NCM Milano Max NR8 is a very nice bike which I have enjoyed over the past 9.months. One concern, however, is the difficulty in removing the rear tyre. Firstly there is no quick release so a spanner must be available. Secondly there is cabling to somehow disconnect and my search of the manual and videos did not find any help of how to fo it. This time I was fortunate enough to be able to patch the tube while the wheel was still on the bike but if the tube needed replacing then I would need to know how to dismantle the wheel from the bike. A flat tire may not happen close to a bike shop so I think it is only reasonable for NCM to have a description of the procedure and it should be in the manual”

Posted 4 months ago

“Very helpful answered all my questions fast delivery”

Posted 4 months ago

“Ordering and payment was secure and seamless. Article was delivered promptly within 2 days of ordering and packaging appropriate. We purchased a replacement charger for our electric NCM bike as original charger had been lost. We were impressed with reliable prompt service.”

Posted 4 months ago

“No instructions supplied , also finding it very hard to lock seat into position”

Posted 4 months ago

“Product is fine - overall experience let down by choice of poor courier contractor resulting in delayed delivery - Sendle/Couriers Please - disapointing.”

Posted 4 months ago

“Very easy to deal with”

Posted 4 months ago

“The part arrived quickly and it fixed the problem. It is a pitty the problem arrose in the first place requiring the purchase of the part.”

Posted 4 months ago

“Very prompt service and very happy with our new folding bikes.”

Posted 4 months ago

“Great service and a good product”

Posted 4 months ago

“Excellent service! The person on the end of the whatsapp chat helped my find the right part, sent me links on how to install them and was funny along the way. My Moscow Plus is humming again! Thanks.”

Posted 4 months ago

“The service was absolutely excellent, it can’t be better than that.”

Posted 4 months ago

“Bike was well packed. No instruction manual but one phone call and all was sorted.”

Posted 4 months ago

“Very good customer support. I was helped with the items I wanted to buy and it arrived quite soon. Thank you!”

Posted 4 months ago

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Leon Cycle Australia and New Zealand is rated 4.5 based on 829 reviews