Called Leon's today 04.21.2022 concerned that a purchase I made well over 21 weeks ago has not been delivered. It is outrageous that this place is still in business with products not going to be delivered in well over 4 months. This store is not transparent especially with big ticket items. The Manager by the name "USHA" is an extremely poor example for staff members and should not be representing a 100 year old company. No empathy whatsoever, Extremely RUDE, Foul Mouth, and had little or no regard for the issue at hand. Made no effort to assist and literally hung up the phone while pretending she was unable to hear what I was saying when I tried to speak with her. This was indeed the poorest service from any Canadian Store I have ever dealt with. The only Rainbow at the end of this storm was Ali ( the sales rep) who was actually doing a better job of handling the inquiry and de-escalation that a so called Manager could not do. She definitely displayed her level of education. I think I could live with the fact the item is on a long back order but the fact that I went to LEONS WHITBY to make this purchase paid all the taxes and a financing fee now waiting for a delivery yet to have a manager who should know how to deescalate a situation literally display how ignorant she actually is had me lost for words. It should not surprise me since I am reading review upon review about this manager Usha and how rude she is only to deal with her one on one now. Unreal that Leon's would allow someone like this to sit in a leadership position such as her.