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Leons Furniture Reviews

2.2 Rating 547 Reviews
27 %
of reviewers recommend Leons Furniture
2.2
Based on 547 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Mark was very helpful buying my mattress. He was patient not pushy.
Helpful Report
Posted 1 week ago
Delivery date was set, then confirmed the day before by the store. The day of it was cancelled, they didn't tell me though I can to call asking when they stove was coming since it was after 2pm by then.new date was set for over a month out, but was assured I'd be getting it before then. No call. No email. No update. And to call again and now it will be another week because that date does work for me. Terrible communication. Will not be buying from them or recommending them to anyone ever.
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Posted 2 weeks ago
Terrible issue with dining room chairs purchased 2 1/2 years ago and barely used are falling apart. We paid extra to have the chairs assembled at the store but did not pay for the extended warranty. Therefore the store will not do anything for us! I suggest never to buy at this store!Terrible business !
Helpful Report
Posted 2 weeks ago
I purchased a stove 29th of November and know it is the 10th of March still have no idea when I will receive it. I would recommend if you are going to buy something there make sure they have it or buy somewhere else. This is the second time bought something and had to wait forever.
Helpful Report
Posted 3 weeks ago
DELIVERY EMPLOYEE…….JASON Not 100% IMPRESSED “Hyper” response at the door, tick tock approach upon arrival quicker the better. Not helpful ..,,argumentative attitude over extra assistance in moving another item to ensure area was clear for moving mattress to my upstairs bedroom. Was told again in a rude voice we don’t do this! .,,,also plastic protection bag delivered with mud spots. I asked your not taking the plastic protection bag off for me ? FIRM NO …”Not” my job. I did explain the last delivery gentleman had removed the plastic bag carefully so I could save it for future use. “Very environmentally conscious” plus good idea. He also placed mattress on the top of existing box spring good service that day. BUT I asked JASON for his name asking why is my experience so different from 2 weeks prior. RUDENESS again Well he can do what he wants, I don’t touch it. Come on “Management” this is a up-charge to customers TRAIN your employees especially when in some one’s private home!
Helpful Report
Posted 3 weeks ago
I’ve bought several pieces of furniture overtime none of their furniture lasts more than a year or two I won’t be buying any more furniture from Leon’s it’s garbage we bought a new couch and after about six months the cushions are all failing I have to pay to have them fixed I’ve tried to download to picture to show but it won’t let me
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Posted 3 weeks ago
Avoid this business! I ordered a table and six chairs on December 26th. The furniture arrived two months later, on February 28th, with an open box. One chair has two right legs (impossible to assemble); another was already assembled, with defective fabric, leading me to believe it had been returned by the previous customer. Customer service informed me that the chairs could not be replaced immediately as they were out of stock, and that I would therefore have to wait another two months for the next delivery. I will never order from them again.
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Posted 3 weeks ago
I just wanted to clarify that the article I sent in about my son buying furniture and the chair being broken, this was a store in Winnipeg at the St James location. I think that was important to note...the staff at customer service were totally unresponsive, totally uncaring, not even a smile. Oh they smiled when we paid but that was the end of it. After that, there was no kind of great customer service. Their one sign says "Good value isn't one thing, it is everything" REALLY! That's what we call empty words, they mean absolutely nothing! I am hoping my pictures will show on here that show the damage to the chairs.
Helpful Report
Posted 4 weeks ago
My son needed to buy some new furniture. We went to one store first and then decided to try Leon's. The only reason we bought furniture there was because of the salesperson, Ahmed. He was very kind, was very helpful and understanding. My son spent over $3,000 there, paid for it up front and the furniture was delivered a few days later. We watched the delivery people drop one of the chairs off the truck and when they brought it into the apartment building, I noticed that the chair bottom was torn. I mentioned it to one of rhe males, and he said, "all you have to do is take pictures of it and the they will send you a new chair." When they brought the chair upstairs after jamming it into the elevator, I discovered the leg was off the bottom of the chair. I mentioned it and one of the delivery people went and got a drill and drilled it back in. After they left, we found the chair was wobbly. The chair was over $600. We contacted Leon's, they said, "oh we can't give you a new chair." When questioned why they said they could probably come and possibly repair it. We went back and forth yes maybe we'll repair it maybe we won't and then finally my son said, "I don't want them back here." When he was contacted by Leon's they offered a $100 refund for the one chair that I bought for him to match the chair he bought, as a gift. He bought a chair and a bed. I went down personally to Leon's and asked them if I could get more than $100 and they said no that was the policy, they don't give refunds and there's a no money back guarantee on any of their furniture. I strongly recommend if you want to buy furniture DO NOT shop at Leon's. I was so disappointed because of the way we were treated. It was absolutely the worst service I have ever in all my years had when buying furniture. They were not even polite, they were not apologetic. Ahmed was very kind and apologetic. Everyone else could care less. Once the furniture was out of their store it was no longer their responsibility. I will include pictures to show the damage that was done to the chair and I will also post two pictures that I took in the store that advertises about their wonderful service. Trust me, it is not wonderful service! I'm sure it's possible that some people might have had good service but ours was absolutely horrendous. I would rather pay extra for delivery and get better service than what we got at Leon's! I tried to add pictures but for some reason I am unable to. We also did not receive a refund other than the $100 token. If I could leave a negative star I would be leaving at 1. I wouldn't even be giving this company one star.
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Posted 1 month ago
Great place to shop. My friend was looking for a new couch and chair and maybe kitchen table and chairs. Luv was our salesman fantastic guy. Very knowledgeable. We will be back 💕
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Posted 1 month ago
I bought a sofa set after the year it's sinking in i can feel the wood i bought insurance for nothing they would not fix it told me its a cheap quality sofa set and can't do nothing and Leon's should help and they also wash there hand on me 1800 cash my savings went down the drain.
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Posted 1 month ago
If I could have given a negative star would do that. I bought my Mattress lately and feel I should have never stepped in that store. Even explaining my Bed frame height and my back condition I made a wrong choice on staff's suggestion to buy a Mattress which have never come back as a return. I was confident i bought right. But after sleeping for few days my Neuro issues started. I am having a hard time and asking them to take the Mattress back and exchange with something that will help me sleep. Their customer care is so lazy. I have to keep calling again and again to check and finally they said Mattress is your and we don't take returns. Wrong choices can be made. They are such a big company and considering someone medical condition they could have addressed and change their rules a bit. Never recommend anyone buying with them. Leons Langley Sucks. They aren't Human and don't understand someone frustratration. Its such an expensive product and I am stuck.
Helpful Report
Posted 1 month ago
@Leon's, https://www.leons.ca/, I am angry and disappointed in you. I bought a mattress 2 days ago and set delivery for today, February 10, I just called the store because I hadn't heard anything about a delivery time and the lady on the phone tells me that delivery has not been set up for today, even though it clearly shows on my receipt, Tuesday 10-FEB-2026. Besides the fact that I have 'bagged up' my mattress and moved it from one floor to another to make it easier for the delivery guys AND I made arrangements to be off of work today to accept the delivery and now it's not coming today. Lady tells me the soonest is 3 days from now - UNACCEPTABLE.
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Posted 1 month ago
Shopped at Leon's furniture Scarborough for over 30 years. Their costumer services has declined significantly. My last purchase was in September 2024 and part of it still not delivered. I will never shop there again ,and am not recommending it to anyone.I am totally disappointed. If there was a zero rating I would have rated this location zero.
Helpful Report
Posted 1 month ago
1 Star – Horrible Service I had an extremely frustrating experience with Scarborough Leon’s delivery service. First, the delivery truck didn’t fit in the area. Then, because there was a small snowbank off the main road, they refused to bring the couch over it. They said they would send a smaller truck and that the delivery manager would call — neither ever happened. I spent the entire day calling, and no one answered. Not knowing if or when my delivery was coming is completely unacceptable. This is horrible customer service, and I will never buy from them again.
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Posted 1 month ago
Extremely disappointed with Leon’s customer service. I ordered a washer and dryer at the beginning of January and was told last week that both appliances would be delivered on Saturday. I was specifically instructed to make sure the existing units were unhooked because they would be taking them away. Saturday came — only the dryer showed up. No washer. I immediately called and left three messages, then continued calling until I finally got two employees on the line who said they would look into it and call me right back. No one ever called. After over a week of chasing answers, I had to physically go into the store myself, only to be told my washer is somehow sitting in London and will take weeks to get to Niagara. The lack of communication and accountability has been unacceptable. I’ve had to do all the follow-up myself, with no proactive outreach, no updates, and no urgency — yet they had no problem taking full payment upfront. This experience has been frustrating, disappointing, and a complete waste of time. Customers should not have to chase a company for basic answers after spending thousands of dollars.
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Posted 1 month ago
I purchased a Juniper sectional from 10 Suntract Road in July 2025. Within a few months, the unit began to emit a persistent, loud creaking sound during normal use. When I reported this, I was told the noise was 'normal'—a claim I find unacceptable for a new, high-value piece of furniture. I requested a replacement for the defective section, but unfortunately, management (Nina) has since ceased all communication and ignored my follow-up attempts. As a paying customer, it is incredibly disappointing to be ghosted rather than receiving a professional resolution. I have documented the defect and our correspondence and hope the company will take accountability for this manufacturing issue.
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Posted 1 month ago
Purchased a recliner sofa and it was flawed when in was delivered. Didn't see the concealed loose threads and stitches when it was delivered as we were told not to recline it until the motor was at room temperature. The loose strands were on the side of the footrest. After 2 hours, took pictures and called the store to report this flaw. Assumed the lady would call back, but it has been 2 1/2 weeks and haven't heard a thing. I also emailed them twice. We are VIP Customers and will no longer buy from Leons. Before we purchased the couch, the salesperson (Mike) verbally guaranteed us that if we have any concerns, we have 72 hours to contact them. I contacted them 2 hours after it was delivered. After 5 days I called the Customer Care phone number on the invoice and there isn't a live person answering this phone. There is a message to email them. Well, they don't respond back to customers' emails either. I have filled in 2 surveys to let them know that we are unsatisfied customers. Also mentioned during my phone call and emails that this will only get worse over time when the side of the footrest rubs on the frame. Unfortunately we purchased a 5 year warranty and expect that they will NOT honor the warranty ($245 plus tax) either. The total bill was $1,700. We regret not shopping around. As we found out with this recent purchase, Leons has no proper Customer Service and doesn't care about their customers. BUYER BEWARE!
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Posted 2 months ago
I was not aware that Leons donot offer returns on items. I purchased some furniture for my lounge to find out the table we bought was too big for our lounge. We tried to return it i was told i should pay 50% of the total price for them to return it and then they will offer my other 50% back. I asked for an exchange to a smaller table still didnt work. I have never see such a biggest furniture store that donot retunr items or exchange . I had no choice bt to keep the item . Please reconsider this ateast do exchanges than to deny everything . Sooo so dissapointed.
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Posted 2 months ago
Buyer's beware at Leon's purchasing extended warranty on your furniture. First hand knowledge I have. I purchased a rocker recliner and my reclining mechanism broke in half. I called Leon's to let them know and I was told sorry we only honour I year you have to go through the company you purchased the warranty with . I called ,my rocker recliner has been sitting up against the wall going on 3 month's still waiting to be fixed. Please ask questions before purchasing the extra warranty. It is very frustrating and I don't want someone else to have to deal with the same problem. Valerie Lane
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Posted 2 months ago
Leons Furniture is rated 2.2 based on 547 reviews