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Leons Furniture Reviews

2.2 Rating 532 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 532 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 44%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Extremely disappointed with Leon’s customer service. I ordered a washer and dryer at the beginning of January and was told last week that both appliances would be delivered on Saturday. I was specifically instructed to make sure the existing units were unhooked because they would be taking them away. Saturday came — only the dryer showed up. No washer. I immediately called and left three messages, then continued calling until I finally got two employees on the line who said they would look into it and call me right back. No one ever called. After over a week of chasing answers, I had to physically go into the store myself, only to be told my washer is somehow sitting in London and will take weeks to get to Niagara. The lack of communication and accountability has been unacceptable. I’ve had to do all the follow-up myself, with no proactive outreach, no updates, and no urgency — yet they had no problem taking full payment upfront. This experience has been frustrating, disappointing, and a complete waste of time. Customers should not have to chase a company for basic answers after spending thousands of dollars.
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Posted 14 hours ago
I purchased a Juniper sectional from 10 Suntract Road in July 2025. Within a few months, the unit began to emit a persistent, loud creaking sound during normal use. When I reported this, I was told the noise was 'normal'—a claim I find unacceptable for a new, high-value piece of furniture. I requested a replacement for the defective section, but unfortunately, management (Nina) has since ceased all communication and ignored my follow-up attempts. As a paying customer, it is incredibly disappointing to be ghosted rather than receiving a professional resolution. I have documented the defect and our correspondence and hope the company will take accountability for this manufacturing issue.
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Posted 1 day ago
Purchased a recliner sofa and it was flawed when in was delivered. Didn't see the concealed loose threads and stitches when it was delivered as we were told not to recline it until the motor was at room temperature. The loose strands were on the side of the footrest. After 2 hours, took pictures and called the store to report this flaw. Assumed the lady would call back, but it has been 2 1/2 weeks and haven't heard a thing. I also emailed them twice. We are VIP Customers and will no longer buy from Leons. Before we purchased the couch, the salesperson (Mike) verbally guaranteed us that if we have any concerns, we have 72 hours to contact them. I contacted them 2 hours after it was delivered. After 5 days I called the Customer Care phone number on the invoice and there isn't a live person answering this phone. There is a message to email them. Well, they don't respond back to customers' emails either. I have filled in 2 surveys to let them know that we are unsatisfied customers. Also mentioned during my phone call and emails that this will only get worse over time when the side of the footrest rubs on the frame. Unfortunately we purchased a 5 year warranty and expect that they will NOT honor the warranty ($245 plus tax) either. The total bill was $1,700. We regret not shopping around. As we found out with this recent purchase, Leons has no proper Customer Service and doesn't care about their customers. BUYER BEWARE!
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Posted 6 days ago
I was not aware that Leons donot offer returns on items. I purchased some furniture for my lounge to find out the table we bought was too big for our lounge. We tried to return it i was told i should pay 50% of the total price for them to return it and then they will offer my other 50% back. I asked for an exchange to a smaller table still didnt work. I have never see such a biggest furniture store that donot retunr items or exchange . I had no choice bt to keep the item . Please reconsider this ateast do exchanges than to deny everything . Sooo so dissapointed.
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Posted 1 week ago
Buyer's beware at Leon's purchasing extended warranty on your furniture. First hand knowledge I have. I purchased a rocker recliner and my reclining mechanism broke in half. I called Leon's to let them know and I was told sorry we only honour I year you have to go through the company you purchased the warranty with . I called ,my rocker recliner has been sitting up against the wall going on 3 month's still waiting to be fixed. Please ask questions before purchasing the extra warranty. It is very frustrating and I don't want someone else to have to deal with the same problem. Valerie Lane
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Posted 1 week ago
My experience was only bad with one particular employee who not only tried to take commission out from underneath one of her colleagues, but lied to me about deliveries and transfers of appliance. And then have the audacity to call me and basically scolded me for her, losing the commission when it was her negligence that lost her the sale. I told her when I first got there that I had an order ongoing and that I was told that she could just look it up with my telephone number. She told me she tried that and couldn’t find it so let’s just proceed this way. then the following day after the order was complete she told me that I had no way of getting it delivered. I had to go to Mississauga to pick it up myself. 15 minutes after that phone call I got a call from the original person that made my first order, telling me that he saw that there was two orders here and which one I wanted to proceed with do you want it delivered to you or do you wanna pick it up in Mississauga? Obviously, I said I wanted it delivered. And then the sales rep from the Hamilton location Sylvia called me and scolded me telling me that I took the sale out from underneath her and that she works strictly by commission and I did her a disservice, but in fact it was her that tried to steal the sale out from underneath one of her colleagues, extremely dissatisfied with that one individual not Leon’s as a whole. I am a long-standing customer of Leon’s and I will continue to do so but I highly recommend if you’re in the Hamilton Leon’s on the mountain stay away from the sales rep Sylvia.
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Posted 1 week ago
If I could give minus stars I would. We bought a chair for my son using thier online store. Delayed delivery by a month. Okay we were not happy but it happens. Leon’s delivered the chair, and we took the back out of the box and noticed it was too small. I called Leon’s. Told them the chair was too small. Customer service told me they would charge me a “restocking fee”. The restocking fee is HALF the price of the chair!!!! &500.00!!!!!! Which was half the price of the chair!!! It’s brand new in the box. Shame on Leon’s for ripping off their customers.DONT SHOP HERE!
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Posted 2 weeks ago
Ordered and paid for two couches waited 6 months, never got them. Called multiple times, left messages no call backs, terrible customer service and no communication. If I did get a hold of someone they were rude and didn’t seem to want to help. I finally cancelled my order and then had to call multiple times to get my refund. Terrible company.
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Posted 2 weeks ago
I recently visited the Leon’s Brampton store for a pickup and was disappointed by the customer service experience. After entering the showroom, the salesperson made little effort to acknowledge me. When I followed him to request assistance, he abruptly directed me to another staff member, apparently assuming I required only pickup support. This interaction felt dismissive and unprofessional, particularly considering that I have previously made significant purchases, including two sofa sets from the Mississauga location last year. Such an attitude was surprising and does not reflect the level of service I expected based on past experiences. I hope the store addresses this by ensuring all customers are greeted and assisted with courtesy, regardless of the purpose of their visit.
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Posted 2 weeks ago
I will never buy from Leons. I have not received any calls or SMS for almost 30 days since I purchased from them. I have no idea when they will deliver my purchase. Horrible customer service.
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Posted 2 weeks ago
I have been a long time customer of Leon's, and have always been satisfied with my purchases. I called the Crossiron store to ask a question, and I talked to Pax. He was very helpful and actually helped me with a stove purchase over the phone. He was not a pushy salesman as sometimes you get, he just told me what he could offer and we did the sale, and he threw in a couple pillows at the end. Another satisfied purchase for me.
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Posted 3 weeks ago
We were at leon moncton today we were serve by Mathieu excellent service
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Posted 3 weeks ago
Furniture is garbage and if it lasts for 2 years consider yourself lucky
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Posted 3 weeks ago
Do not order Decor Rest. We were quoted 6-8 weeks and now have a delivery date of 12 weeks 3 days. Unacceptable under any circumstances.
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Posted 4 weeks ago
We were shopping for a loveseat or recliners and upon walking into the Crossiron store we had a great experience looking around without and sales push. We had a Saleslady named Zeeno who would follow to where we were in sight to answer any of our questions. In turn we purchased two beautiful recliners. Great job on your sales experience and not pushing to make a sale. I would highly recommend Zeeno at Crossiron. Thanks again Zeeno K.
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Posted 1 month ago
We would like to thank Shazia Meer for her superb service ,she is a very knowledgeable ,friendly ,kind sales person👍😀
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Posted 1 month ago
If there is a chance to give them 2 stars down ,I will do. My washer door's lock is broken since 45 days ,we called the store and they told us call the company from USA to get the service 😑!!!, When we called the company, they told us the appointment is after 45days ,after (45days) the specific day ,a man from the company came to check the washer machine, he said "that wrong part I came with" !!!! And he said " I will came again for a new appointment day with a right part that I will order it" !!!!....... Now ,I will say, the Leon's company has ZERO ZERO ZERO customer service ,I bought the item from the store it's supposed to send a fixer man at the beginning to check the broken item before he came to know which the right one to fix it in order to save our time not to waste it. How it is going to be a house with 6people, 2 of them children stay around 2 months without washing their clothes properly!!!?? SO Disappointed with that service. I will not recommended dealing with all Leons stores, and don't waste your time and money with that all Leons stores.
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Posted 1 month ago
Leons service was great. Person helping us was very efficient and courteous. Our chairs were delivered 3 days later. The delivery service was great. Delivery people were very efficient and courteous. Will buy furniture from here again. No complaints.
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Posted 1 month ago
Bought a lazy boy online because it was available for pick up January 05 2026 now finding out that there is no stock and they have no idea when it will be available was told could be months or years asked for refund was told that person is not working this week.Horrible customer service.
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Posted 1 month ago
I bought 75inc Hisenes QD7QFM TV from Lion's. I have so much problems with that TV, not happy at all, bc problems cannot be solved. I went to Lion's, I want to return or exchange TV but I was SURPRISED. Lion's DOESN'T HAVE RETURN POLICY. That means what ever you buy ther you can't return or exchange. I will never ever buy something from Lion's. The worst company I have ever did business with.
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Posted 1 month ago
Leons Furniture is rated 2.2 based on 532 reviews