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Leons Furniture Reviews

2.2 Rating 441 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 441 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 42%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
Leons Furniture 1 star review on 21st February 2025
Anonymous
Leons Furniture 1 star review on 21st February 2025
Anonymous
59
Anonymous
Anonymous  // 01/01/2019
We would sincerely like to thank our sales representative, Dipiksha (Debbie) Pathak with our recent purchase of 2 twin XL Tempur Pedic Pro React mattresses and 2 motion adjustable bases. Her friendliness, extensive knowledge about the products and most importantly her honesty went above and beyond our expectations, making this experience extremely pleasant and enjoyable. She even made the effort to pick up 2 mattress protectors from another location so that we did not have to go out of our area to pick them up. Not many sales representatives would do that. Thank you Debbie!!!!! We never once felt pressured by her, giving us the space to think about our purchase, which again we feel is a rare thing with most salespeople. We feel confident in our purchase and not as an impulse buy. Again thank you Debbie!!!!!
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Posted 4 days ago
After visiting 5 furniture stores, we decided to purchase a reclining sofa and love seat from Leon's. Sheldon, our salesperson, was a joy to work with. We received our furniture as scheduled. However, even though we were aware we'd have to unwrap the pieces and put it together, it was a lot of work. The packaging was extensive with cardboard and Styrofoam and plastic, and the backs of the loveseat and sofa had to be assembled, put onto the two pieces. What ever happened to furniture stores delivering and setting up and hauling away when you buy new pieces from them. Gone are the days when this was part of customer service from furniture stores. If an elderly person was to receive something like this , there would be no way they could do it. Be aware, if you are buying furniture that you will be putting in a good couple hours of unwrapping and sorting into recycle bags.
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Posted 1 week ago
Some of the worst customer service I have ever seen. NO one will return your calls on any issue. Called at end of May with a warranty question and was told someone would call me back tomorrow. It is now July and no one has called me since May. another issue with damage during delivery and the promised call never came. Call on Tuesday and was promised someone would call me back on Wednesday and it’s now Friday. I’m not heard from them. Their lack of customer service. Has me shopping elsewhere.
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Posted 1 week ago
We recently bought a sectional it wasn't even a month and the cushions are so uncomfortable. Whenever you sit on them you sink right in. This is very disappointing. Ice sent out an email that I was asked to do a long with photos and up till now not even a single response.
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Posted 2 weeks ago
I have ordered 2 sofa with lovese in December and paid in full they told me 3 month maximum will arrive. It took 9 month for my order to arrive it is the worst company to deal with. So unhappy with their customers service and thier management. I have been told that they will apply a discount for the delay haven't heard anything from them. The worst company ever. I went 3 time to ask for the order and they weren't that helpful at all. At the third time they told me that they will apply a discount once I receive the order but nothing happened.
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Posted 2 weeks ago
extremely disappointed with a sofa I bought from leon 6 months ago..the material are in bad quality and started getting mould..called customer service and they said its a normal thing although the sofa is still under warranty..
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Posted 2 weeks ago
Bought a Whirlpool washer less than 2 years ago,already requires repair. I am not impressed. Thought I was buying a well made brand. NOT!
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Posted 3 weeks ago
At the Leon's store on 140 St. NW in Edmonton we were taken care of by Brad. He let us wander and check out all the many coffee tables and when we had made our decision, he did a great job with finishing our transaction and getting our item from the warehouse to the car. No hovering over us or following us around, and that's always appreciated. Keep up the good work.
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Posted 3 weeks ago
Just tool delivery of our new power recliner sofa. Delivery men were exactly when they said they would be and assembled our sofa and made sure everything was working perfectly. Long time Leon’s customer, our first choice for furniture and electronics
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Posted 1 month ago
I purchased a sectional sofa and the material started pilling and the cushions were shedding feathers within 6 months of use. Horrible quality ! Extremely disappointed.
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Posted 1 month ago
I am so disappointed with the extremely poor customer service from Leon’s Only half of our couch was delivered today and the delivery men said the other half would be coming from a different store. Strange but ok— also the delivery men were rough and rude and didn’t even attempt to take off their shoes or wear booties! After a few hours, I called the store to inquire when we were to receive the second half and they had no idea what I was talking about. She said she would look into it and call me back and I never heard back from her. I called her back a few hours later and she said she hadn’t heard back from the warehouse manager. I explained to her that we had drained our fish tank in preparation for this delivery, and my fish were going to die if we were to leave it for much longer and I needed to know when the rest was being delivered. As well we were expecting guests that weekend that we planned around the delivery date. Since the warehouse manager wasn’t Responding we asked the general manager to call us back and he explained they didn’t know where the rest of it was and he’d get to the bottom of it. As the end of the day approached, I called the store and lo and behold—The manager had left without returning our phone call and explaining if and when and where the rest of our couch was! I am thoroughly disappointed with the accountability and customer service from Burlington Leon’s store!
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Posted 1 month ago
I purchased a sofa with extended warranty and after a short while my seat was sinking when I raised the recliner. I went to the store to report this and they asked me to send them pictures of what was happening. I sent the pictures and after a week I hadn’t heard from them so I contacted the store and they said they would ask their manager again and they should know something by Friday. The person who I was interacting with went on vacation the day they told me to check back. So, after about 3 more days they arranged to send the supposed inspector to my house. Instead, the sent their delivery guy who I wasn’t able to communicate with because he didn’t speak fluent english. Now, the seat doesn’t sink as bad, but most of the time when I sit down the recliner pops up without me engaging the recliner. Pitiful customer service and I won’t go back to 43 Avenue and Bell Road.
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Posted 1 month ago
Efficient service , good price on purchase . Salesperson very accommodating . Only negative was , the item is not in stock . Have to wait for delivery .
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Posted 1 month ago
Excellent service beginning with the Jeff the salesperson right through to the fast on time delivery. everyone I dealt with was friendly, helpful and courteous. This is why I always buy from Leon's.
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Posted 1 month ago
I purchased their Stampede leather sofa and love seat less than two years ago. DO NOT PURCHASE this leather set EVER. It is no good, very poor quality of foam or filling which is insufficient. I have owed couches for over 15 years with no issues whatsoever. I just wanted something more modern and boy do I regret it. When you sit and try the floor model at Leon's it is very firm, do not think you are getting that when you purchased this set. Also when they delivered the sofa set they did not even put the leg straight great service. Do not bother wasting your time talking to a manager. Chris offered to take it back if I would pay half price to have the same problem or he would give me the name of someone to add more foam filling at my cost. OMG how times have changed. As if I would give them another penny after selling me a lemon sofa set. I will look to see if we have lemon laws in Ontario. One less customer!
Leons Furniture 1 star review on 24th May 2025 Leons Furniture 1 star review on 24th May 2025
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Posted 1 month ago
Do not buy at Leon’s Newmarket. The customer service is terrible and unacceptable. We just bought a new range and it came all scratched and when dealing with the manager Sue she was so rude and directed us with the manufacturer. The manufacturer said they would send Leon’s an email explaining it’s the store to give us a refund or new range and when we went back they gave us the run around that’s it’s not in them but the manufacturer. Until this day we have a damaged stove and no one would help. Tried reaching to Leon’s head office and nothing. Extremely upsetting on how they treat their customers. Sue should not be a manager as she has no professional manners when dealing with customers. Awful service. We purchased a fridge, stove and washing machine on that purchase and that’s the treatment we have received.
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Posted 2 months ago
In Oct.'24, a friend accompanied/helped me transfer on & off several beds (am disabled) while a lovely, intelligent, knowledgeable young woman named Megan C. answered all of our many questions. I cannot express enough how extremely helpful she was. Unfortunately, no bed would work for my body so, while disappointed, we began to test recliners. This also did not work. Frustrated, I focused on love seats. (Was wanting one but hadn't planned to buy one that day). Found one & made a quick purchase. With the meticulous help Megan offered I am convinced she will either own this company or another someday. (Hope she invents 'that bed') Though this review is late, my gratitude to her is lasting. (The delivery guys were very good also)
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Posted 2 months ago
Brad was awesome.
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Posted 2 months ago
Do not buy from Leon's. Not only is it terrible customer service, I waited three months for my appliances and finally received half of them and damaged. Now they are pushing back on getting me the appliances soon and I get to wait again. Save yourself a lot of headache and don't buy from them.
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Posted 2 months ago
Im a Senior Lady and today Apr 24/25 bought a loveseat and Recliner from Ribhu K a very nice and helpful young man. Took so much time with me as i only had so much room to put my Recliner and Loveseat. Brought the Rec over to loveseat to see how they fit. Never rushing me. So friendly and kind. I appreciated his time. Hard to find good Customer Service these Days. Ribhu was kind and so helpful. I would recommend Leons to everyone.
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Posted 2 months ago
Leons Furniture is rated 2.2 based on 441 reviews