Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 428 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent service beginning with the Jeff the salesperson right through to the fast on time delivery. everyone I dealt with was friendly, helpful and courteous. This is why I always buy from Leon's.”

Helpful Report

Posted 1 day ago

“I purchased their Stampede leather sofa and love seat less than two years ago. DO NOT PURCHASE this leather set EVER. It is no good, very poor quality of foam or filling which is insufficient. I have owed couches for over 15 years with no issues whatsoever. I just wanted something more modern and boy do I regret it. When you sit and try the floor model at Leon's it is very firm, do not think you are getting that when you purchased this set. Also when they delivered the sofa set they did not even put the leg straight great service. Do not bother wasting your time talking to a manager. Chris offered to take it back if I would pay half price to have the same problem or he would give me the name of someone to add more foam filling at my cost. OMG how times have changed. As if I would give them another penny after selling me a lemon sofa set. I will look to see if we have lemon laws in Ontario. One less customer!”

Helpful Report

Posted 5 days ago

“Do not buy at Leon’s Newmarket. The customer service is terrible and unacceptable. We just bought a new range and it came all scratched and when dealing with the manager Sue she was so rude and directed us with the manufacturer. The manufacturer said they would send Leon’s an email explaining it’s the store to give us a refund or new range and when we went back they gave us the run around that’s it’s not in them but the manufacturer. Until this day we have a damaged stove and no one would help. Tried reaching to Leon’s head office and nothing. Extremely upsetting on how they treat their customers. Sue should not be a manager as she has no professional manners when dealing with customers. Awful service. We purchased a fridge, stove and washing machine on that purchase and that’s the treatment we have received.”

Helpful Report

Posted 1 week ago

“In Oct.'24, a friend accompanied/helped me transfer on & off several beds (am disabled) while a lovely, intelligent, knowledgeable young woman named Megan C. answered all of our many questions. I cannot express enough how extremely helpful she was. Unfortunately, no bed would work for my body so, while disappointed, we began to test recliners. This also did not work. Frustrated, I focused on love seats. (Was wanting one but hadn't planned to buy one that day). Found one & made a quick purchase. With the meticulous help Megan offered I am convinced she will either own this company or another someday. (Hope she invents 'that bed') Though this review is late, my gratitude to her is lasting. (The delivery guys were very good also)”

Helpful Report

Posted 1 week ago

“Brad was awesome.”

Helpful Report

Posted 1 week ago

“Do not buy from Leon's. Not only is it terrible customer service, I waited three months for my appliances and finally received half of them and damaged. Now they are pushing back on getting me the appliances soon and I get to wait again. Save yourself a lot of headache and don't buy from them.”

Helpful Report

Posted 1 month ago

“Im a Senior Lady and today Apr 24/25 bought a loveseat and Recliner from Ribhu K a very nice and helpful young man. Took so much time with me as i only had so much room to put my Recliner and Loveseat. Brought the Rec over to loveseat to see how they fit. Never rushing me. So friendly and kind. I appreciated his time. Hard to find good Customer Service these Days. Ribhu was kind and so helpful. I would recommend Leons to everyone.”

Helpful Report

Posted 1 month ago

“Thank you Sawson for your help! Very helpful and knowledgeable”

Helpful Report

Posted 1 month ago

“Very rude client service at Laval store. Unhelpful staff with condescending attitude.”

Helpful Report

Posted 1 month ago

“Called and asked about stock on an item. I was verbally told 3 weeks from Edmonton to Kelowna. Ordered the in stock item as stated on the website. When checking out it let me choose from a date on a calendar for delivery day. Receipt clearly states delivery date as the day I chose. May 11. Minutes later I get a call from Leon's. "It will take 6-8 weeks to deliver to you, the truck container has to be full before they ship". I got lied to and tricked. 6 to 8 weeks delivery from Edmonton to Kelowna is just ridiculous. And they don't ship an item you buy until the truck leaving Alberta is full. Plus, it goes from Edmonton warehouse to Vancouver warehouse... Then to the city in BC. I was stupid to have believed them. And they won't refund. Beware!”

Helpful Report

Posted 1 month ago

“I bought a houseful of furniture, spent lots of money back in November 2024. Bedroom dressers and one nightstand were damaged, headboard came in the wrong co!or!! Leon's has brought replacement dressers 4 times and they were all damaged!! This is now the middle of April and I STILL DON'T HAVE A DRESSER!! They did finally give me my money back for the headboard and $100.00 for the damaged nightstand! Buyer beware!! This was my first time buying from Leon's and it will be MY LAST!!! DONT BUY FROM LEONS”

Helpful Report

Posted 1 month ago

“Unfortunately Leon’s is not much trustworthy .Don’t waste your money and time. It has been a month now that my dining set has been delivered but not usable because it’s missing 2 chairs that were initially sent to me mistakenly .when you pay the money, No one is there to take care of their own mistakes.I had the same issue for my fridge,Not recommended at all.”

Helpful Report

Posted 1 month ago

“We purchased a three-seater sofa from Leon’s about five months ago. Upon delivery, we noticed that the middle section was noticeably lower than the sides, and there were two scratches on the surface. We reported the issue and two inspectors from Leon’s came and confirmed that the sofa should be replaced. After months of waiting, a delivery truck finally arrived — but the driver briefly looked at the sofa and said it was fine, even claiming the replacement might be worse. He then left without completing the exchange. It is disappointing that a truck driver could override a decision made by Leon’s own experts. We expected better service and respect for our time and purchase.”

Helpful Report

Posted 1 month ago

“We purchased a sectional from Leon's and upon delivery we contacted them about the creases and defects. Leon's sent a technician out who said we would have to go in to talk to Leon's customerservice. Not sure why as spent time writing what he saw. I sent pictures about the defected piece and the response was it is manufacturer built.. one end piece is different to the other, it ia quite visible. Leon's would not change the piece out. We feel we got shafted and might not have Leon's as a first thought for purchases as they did not fix the issue we have with the furniture piece.”

Helpful Report

Posted 1 month ago

“Yesterday l made a bad review of a renzo sofa and sealy mattress. Today they called to make it right! Thanks Nadia and Brantford Leons!”

Helpful Report

Posted 1 month ago

“I ordered a dining table, but the tabletop was slightly damaged upon arrival. When I called customer service, they offered a partial refund, but I wanted a brand-new table. They told me I’d have to wait six weeks for a replacement! The hardware was taped outside the box with a torn plastic bag—not even inside the packaging. One screw was missing, and when I called, they told me to buy it from Home Depot. I went, but they didn’t even have the right size! The table also looked like it had been previously assembled, but customer service denied it. Overall, a terrible experience—poor quality control and slow service. I wouldn’t order from them again.”

Helpful Report

Posted 1 month ago

“I am completely satisfied with the delivery guys Sam and Tyler! Funny, friendly, and helpful! I love my couch and they set it up for me without issue. The couch is comfortable , sturdy, clean, and perfect for me. I wouldn’t shop anywhere else for my home items. Yes you pay more but it is good quality and lasts a long time.”

Helpful Report

Posted 1 month ago

“Terrible furniture 2 couches in one year garbage never will i go back”

Helpful Report

Posted 1 month ago

“Leon s is horrible, mattress cant be returned or exchanged. Bought online, no returns. Just bad”

Helpful Report

Posted 1 month ago

“Purchases a couch beginning of January 24 2025. They said it would be delivered end of March . Now it’s end of March and they are saying it’s going to be another month. Ridiculous delivery times. I highly don’t recommend buying anything from Leon’s!!!”

Helpful Report

Posted 2 months ago

Leons Furniture is rated 2.2 based on 428 reviews