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Leons Furniture Reviews

2.2 Rating 577 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 577 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
I was pleased with our sales person Birget but it took over 4 months then delivery was over 2 hours late holding up my day then drivers didnt have a knive to cut open the couch and chair i bought so I had to give mine to use .They brought it in the door placed it down showed me where the legs where and left .now im spending another hour killing my hands screwing them in . Very disappointed 😞
Helpful Report
Posted 1 week ago
I bought what I thought were two sets of queen twinned box springs. I only received one set. I was told I only ordered two pieces . This is a blatant cheat! Who would buy half a box spring? And as usual the response form the always foreign employee told me I should have read the add better. Honest, competent service is done in Canada. We have been made to accept very low standards.
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Posted 1 week ago
Leon’s warranty really sucks It shouldn’t take 6 months to get a cushion for a chair Chair barely 6 months old and cushion fell apart
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Posted 2 weeks ago
I received my table and chairs in good time. Out of six chairs two had no threads to screw the screws into. I called to return them. It took a year to get two chairs to replace them.
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Posted 2 weeks ago
I ordered a sectional in 2024. And purchased the extended warranty as we were assured worry free for 5 years. Within one year they had to replace it as wires were coming through and the black fabric was all ripping. Yoi would think that was amazing as did I....fast forward to now less than a year from receiving new one and same stuff happening. Called about our warranty and because it wasn't accidental damage not covered. Called store back and even though this new sectional isn't quite a year, they go by the original purchase date. They say this is normal wear and tear....Within less than a year....WRONG! This multi million dollar organization is too cheap to replace and make a customer satisfied. Unbelievable.
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Posted 2 weeks ago
I was sent a damaged range hood. Called and went to the store, was told both times there was nothing they could do, and I’m stuck with it. No return, no exchanges. 0 customer service, 0 return policy but 100% damaged items and 100% money wasted guaranteed!! I have to buy another one. Obviously I will get it from somewhere else.
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Posted 2 weeks ago
I dealt with one of customer service attendant, she told me that there is a warranty for the one I chose, then I paid the down payment, had an appointment for delivery, the while I am waiting she called me and told me that my furniture doesn’t have warranty, It’s disappointing
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Posted 2 weeks ago
We purchased a sectional living room set and a Maytag washing machine. The service in both departments was awesome. Dealt with Anthony Turner for the washing machine and Mark Blackall for the living room sectional. We had accommodating, helpful over and above. We have always dealt with Leon’s and the result is always very positive. Thank you for the wonderful experience you provided.
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Posted 3 weeks ago
I had a delivery on June 3rd , 2026 at my condo in Niagara Falls and the driver of the truck drove like a maniac. My husband was waiting for them at the service door and he saw that he was driving so fast on a residential street he didn’t think he would make the turn. When he opened up the back door everything was overturned in the truck. I know everything is in boxes but that is no way to drive in a private residential area and a school zone on top!! I originally gave them a 5 star on the text because the passenger was very nice and he appreciated us giving them such a nice clear entrance in our unit for them to walk into. This driver needs a lesson on how to drive a truck properly while he is delivering everyone’s furniture! Very disappointed in Leons Furniture when it comes to their drivers.
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Posted 3 weeks ago
We had dealt with Leon’s Furniture store before and the service was excellent and the delivery was remarkable. Today, I asked to speak to Mohammad our service agent who had been so helpful before and he was once again just as amazing!!!!!
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Posted 3 weeks ago
I stopped by to look at new bedroom furniture and wasn’t sure exactly what I was looking for, your employee Danielle was so helpful and sweet. She explained all of my options, took the stress away and showed me some pieces I’m really excited about. Can’t wait to come back. Thanks Danielle !
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Posted 1 month ago
Do not buy the Stampede leather sofa it is garbage and that is why it is always on sale. Do not think that Leon's cares. The fools will never get my business again!
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Posted 1 month ago
Shazia helped me with my purchase of a LG dishwasher on Friday May 22, 2026. She was very knowledgeable and helpful. Looking forward to my new purchase which I received word today it can be delivered a week earlier. I will definitely be purchasing again from Leon's in the near future. Thank you! Susie
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Posted 1 month ago
Purchased new washing machine May 24 with a delivery dated of May 26. The time was confirmed via e-mail to be between 9:00am and 12:30 pm. The truck arrived at approximately 10:00. Very quickly the machine was in the house and the old one on the truck. The delivery experience was fast and no problems. The delivery team was Mike and Nate and they were outstanding to deal with. We purchase a lot from Leons and will continue.
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Posted 1 month ago
They had the perfect recliner for me needs. The salesperson was pleasant and helpful with my selection. Also the delivery went without a hitch.
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Posted 1 month ago
Very disappointing experience with the GE Profile PCS940YMFS range. The first stove was delivered damaged with a visible dent. We had to wait weeks for a replacement. After the replacement was finally delivered, the second stove has another issue — the oven makes a very loud and unusual noise. We paid over $2,400 including taxes for a brand-new appliance and expected quality. Instead, we received two defective units and continue waiting for a solution without knowing how much longer this process will take. The stove looks nice, but our experience has been extremely frustrating. Quality control has been poor, and the replacement process has taken far too long. I would strongly recommend inspecting and testing everything immediately after delivery.
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Posted 1 month ago
Last week I went in and was looking to buy a mattress...I was really impress with Denis...he was patient with me and didn't rush me to choose. I was torn between two mattresses and kept going back and forth for almost an hour. He gave me is opinion on both and said take your time. That's what you call for me good customer service. If you ever need a hand for anything ask for Denis.
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Posted 1 month ago
Our sales person Birgit from east mountain Hamilton is our go to person at Leons very help full to our needs. The delivery gents were out standing.
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Posted 1 month ago
In mid April we picked out an electric recliner. Down payment was paid. We were told it was on the truck and will be here on April 30 which changed to May 11th then May 30. We returned and got Our money back. Please keep your word Leon’s. Was this coming on the boat from overseas. Looking elsewhere.
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Posted 1 month ago
Jacquie was wonderful, knowledgeable & professional. She went out of her way to look after our requests. We would highly recommend her to anyone else requiring assistance with their purchase.
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Posted 1 month ago
Leons Furniture is rated 2.2 based on 577 reviews