Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 429 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Purchases a couch beginning of January 24 2025. They said it would be delivered end of March . Now it’s end of March and they are saying it’s going to be another month. Ridiculous delivery times. I highly don’t recommend buying anything from Leon’s!!!”

Helpful Report

Posted 2 months ago

“Went into Leons in Moncton today looking for a recliner and met a very rude woman sales representative who explained the chair I was looking at was American made and that Leons was pulling all American products. I told I don't support boycott, I shop based on quality and price, she then told me I should go follow my wife who waslooking at something else and she then turned walked away. Disgusting customer service, I will never step foot in Leons again.”

Helpful Report

Posted 2 months ago

“I received a mattress that was unsealed and looked like it was not brand new.”

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Posted 2 months ago

“If I could give zero stars I would. Leons Pointe Claire owes me $46.25 for over 10 days, they assured me that once my item was delivered - the credit would be issued immediately on my card, I had to call the store 3x and each time - I was assured that I would receive my credit that same day, however today after calling again, I am now told that it will take 10 days by mail to receive a cheque. Management could not care less about informing me about this. If I had owed them $ - you can be sure, I would have been harassed by Leons head office. NOT AT ALL IMPRESSED BY THEIR CUSTOMER SERVICE!!”

Helpful Report

Posted 2 months ago

“Joan Skinner was the Leon’s staff that served me and my friend and she was excellent! She answered all of my questions even fielding some questions in the phone after the sale. She was friendly and very competant and a real joy to interact with. My experience couldn’t have been better!”

Helpful Report

Posted 2 months ago

“I had bought a lazy boy recliner from them with a 5 year warranty and it broke we called them and still waiting for Leon to honor their warranty. Been 1month since we called and if this is how they handle their costumes I recommend never buying from them again I know I'm thinking that way now”

Helpful Report

Posted 2 months ago

“After spending 3500 on a power recliner couch the switch and lights have gone out of it after less than 20 uses. Parts on order from China with no eta or responce from the parts manufactures as per leons. Sad that leons wouldn't pull a part from one from stock to keep a customer happy. Never again will i buy anything from leons!!!”

Helpful Report

Posted 2 months ago

“If I could give zero stars believe me I would. My fiancé and I had the worst experience ever. I bought her a couch that turns into a bed (not a hide a bed). The gentleman we spoke with said if we didn’t like it for any reason we could return it. My fiancé said it was hurting her back it was hurting mine too. I went back to the store five days later the gentleman we dealt with wasn’t there so I had to speak to another salesman. They told me to go to the return department in the back. The lady I spoke to said it couldn’t be returned even though I told her that’s what I was told. WILL NEVER SHOP AT LEONS AGAIN”

Helpful Report

Posted 2 months ago

“Great service and wonderful delivery men very kind and quick. The couch is amazing and so comfortable! I will always use Leons for furniture and appliances”

Helpful Report

Posted 3 months ago

“Perturbed that LG black stainless steel finish is wearing off on both fridge and stove doors where handles attach to respective doors. Do. NOT buy stainless or black stainless LG appliances and pay MORE for these pretty finishes! Buy boring, old-fashioned white enamel.”

Helpful Report

Posted 3 months ago

“I ordered a couch for delivery. It got delivered but they bent the bottom frame rail. That was way over a month ago. They sent a tech and a part is ordered so here I sit with crooked couch. Then I also ordered the stain protection. The guy comes out today and sprays the sealant on. Didn’t move my guitar which was right behind the couch and got over spray all over the floor and never cleaned the couch prior so he locked in cat hair which is what they say they would avoid doing.”

Helpful Report

Posted 3 months ago

“We had the best service from JEAN PAUL in Moncton NB HE HAS A GOOD WORK ETHIC and is very personable. Thank sir for the great service we need more of his type in this world.”

Helpful Report

Posted 3 months ago

“Andrew and Tucker were very professional from courtesy call informing me they are going to arrive within the hour. They were careful bringing King Size bed upstairs and setup in Masterbedroom. I am very impressed with their work ethics and skills putting the bed frame together in no time.”

Helpful Report

Posted 3 months ago

“Today Feb11 I purchased a L G 1 piece stacked washer and dryer from Leons. Jay E was the sales rep, and this guy is great. Told me about an L G promotion for $ 200 prepaid and a warranty that if not used I get all the price of the warranty back in an in store credit. Also set up delivery for a time so I can sell my old washer/dryer. Not bad eh? Thank for all your help Jay E, you Are the BEST!!”

Helpful Report

Posted 3 months ago

“My name is mladen , and today we received a sofa, it looks difficult to get in but jashan and lucky teams give their 100 percent by showing their professionalism, they brought it in. I'm quite satisfied from their service.”

Helpful Report

Posted 3 months ago

“One of the worst experiences ever.”

Helpful Report

Posted 3 months ago

“I purchased sofas from them and i am literally waiting for 3 months now and no update on my order. They said I would be getting in in 8 weeks but i am still waiting. Worst customer service”

Helpful Report

Posted 3 months ago

“The administrative staff handling the sale had no concern whatsoever about customer service. It was completely unacceptable. This will be my last purchase at Leon’s.”

Helpful Report

Posted 3 months ago

“Furniture comes disassembled. Be prepared to have the background of an engineering degree and the physical stamina of a 25 year old. Also, a mountain of packing material is yours to discard. Sales rep was vague about the degree of work that would be required for the sectional sofa and other furniture that I purchased. He could clearly see that I am a senior with physical limitations and never once mentioned that I would need help with this purchase. Might as well go to IKEA.”

Helpful Report

Posted 3 months ago

“Terrible company to deal with. Waited 4 months to get a bedroom suite delivered in 4 different deliveries. Was told 6-8 weeks when purchasing. Substandard merchandise for inflated prices. Do yourself a favor and avoid at all costs. You’ll only incur a smaller bank account and high blood pressure.”

Helpful Report

Posted 4 months ago

Leons Furniture is rated 2.2 based on 429 reviews