Login
Start Free Trial Are you a business? Click Here

Leons Furniture Reviews

2.2 Rating 558 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 558 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 73%
Accurate And Undamaged Orders
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours

Write Your review

Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Great place to shop. My friend was looking for a new couch and chair and maybe kitchen table and chairs. Luv was our salesman fantastic guy. Very knowledgeable. We will be back đź’•
Helpful Report
Posted 2 months ago
I bought a sofa set after the year it's sinking in i can feel the wood i bought insurance for nothing they would not fix it told me its a cheap quality sofa set and can't do nothing and Leon's should help and they also wash there hand on me 1800 cash my savings went down the drain.
Helpful Report
Posted 2 months ago
If I could have given a negative star would do that. I bought my Mattress lately and feel I should have never stepped in that store. Even explaining my Bed frame height and my back condition I made a wrong choice on staff's suggestion to buy a Mattress which have never come back as a return. I was confident i bought right. But after sleeping for few days my Neuro issues started. I am having a hard time and asking them to take the Mattress back and exchange with something that will help me sleep. Their customer care is so lazy. I have to keep calling again and again to check and finally they said Mattress is your and we don't take returns. Wrong choices can be made. They are such a big company and considering someone medical condition they could have addressed and change their rules a bit. Never recommend anyone buying with them. Leons Langley Sucks. They aren't Human and don't understand someone frustratration. Its such an expensive product and I am stuck.
Helpful Report
Posted 2 months ago
@Leon's, https://www.leons.ca/, I am angry and disappointed in you. I bought a mattress 2 days ago and set delivery for today, February 10, I just called the store because I hadn't heard anything about a delivery time and the lady on the phone tells me that delivery has not been set up for today, even though it clearly shows on my receipt, Tuesday 10-FEB-2026. Besides the fact that I have 'bagged up' my mattress and moved it from one floor to another to make it easier for the delivery guys AND I made arrangements to be off of work today to accept the delivery and now it's not coming today. Lady tells me the soonest is 3 days from now - UNACCEPTABLE.
Helpful Report
Posted 3 months ago
Shopped at Leon's furniture Scarborough for over 30 years. Their costumer services has declined significantly. My last purchase was in September 2024 and part of it still not delivered. I will never shop there again ,and am not recommending it to anyone.I am totally disappointed. If there was a zero rating I would have rated this location zero.
Helpful Report
Posted 3 months ago
1 Star – Horrible Service I had an extremely frustrating experience with Scarborough Leon’s delivery service. First, the delivery truck didn’t fit in the area. Then, because there was a small snowbank off the main road, they refused to bring the couch over it. They said they would send a smaller truck and that the delivery manager would call — neither ever happened. I spent the entire day calling, and no one answered. Not knowing if or when my delivery was coming is completely unacceptable. This is horrible customer service, and I will never buy from them again.
Helpful Report
Posted 3 months ago
Extremely disappointed with Leon’s customer service. I ordered a washer and dryer at the beginning of January and was told last week that both appliances would be delivered on Saturday. I was specifically instructed to make sure the existing units were unhooked because they would be taking them away. Saturday came — only the dryer showed up. No washer. I immediately called and left three messages, then continued calling until I finally got two employees on the line who said they would look into it and call me right back. No one ever called. After over a week of chasing answers, I had to physically go into the store myself, only to be told my washer is somehow sitting in London and will take weeks to get to Niagara. The lack of communication and accountability has been unacceptable. I’ve had to do all the follow-up myself, with no proactive outreach, no updates, and no urgency — yet they had no problem taking full payment upfront. This experience has been frustrating, disappointing, and a complete waste of time. Customers should not have to chase a company for basic answers after spending thousands of dollars.
Helpful Report
Posted 3 months ago
I purchased a Juniper sectional from 10 Suntract Road in July 2025. Within a few months, the unit began to emit a persistent, loud creaking sound during normal use. When I reported this, I was told the noise was 'normal'—a claim I find unacceptable for a new, high-value piece of furniture. I requested a replacement for the defective section, but unfortunately, management (Nina) has since ceased all communication and ignored my follow-up attempts. As a paying customer, it is incredibly disappointing to be ghosted rather than receiving a professional resolution. I have documented the defect and our correspondence and hope the company will take accountability for this manufacturing issue.
Helpful Report
Posted 3 months ago
Purchased a recliner sofa and it was flawed when in was delivered. Didn't see the concealed loose threads and stitches when it was delivered as we were told not to recline it until the motor was at room temperature. The loose strands were on the side of the footrest. After 2 hours, took pictures and called the store to report this flaw. Assumed the lady would call back, but it has been 2 1/2 weeks and haven't heard a thing. I also emailed them twice. We are VIP Customers and will no longer buy from Leons. Before we purchased the couch, the salesperson (Mike) verbally guaranteed us that if we have any concerns, we have 72 hours to contact them. I contacted them 2 hours after it was delivered. After 5 days I called the Customer Care phone number on the invoice and there isn't a live person answering this phone. There is a message to email them. Well, they don't respond back to customers' emails either. I have filled in 2 surveys to let them know that we are unsatisfied customers. Also mentioned during my phone call and emails that this will only get worse over time when the side of the footrest rubs on the frame. Unfortunately we purchased a 5 year warranty and expect that they will NOT honor the warranty ($245 plus tax) either. The total bill was $1,700. We regret not shopping around. As we found out with this recent purchase, Leons has no proper Customer Service and doesn't care about their customers. BUYER BEWARE!
Helpful Report
Posted 3 months ago
I was not aware that Leons donot offer returns on items. I purchased some furniture for my lounge to find out the table we bought was too big for our lounge. We tried to return it i was told i should pay 50% of the total price for them to return it and then they will offer my other 50% back. I asked for an exchange to a smaller table still didnt work. I have never see such a biggest furniture store that donot retunr items or exchange . I had no choice bt to keep the item . Please reconsider this ateast do exchanges than to deny everything . Sooo so dissapointed.
Helpful Report
Posted 3 months ago
Buyer's beware at Leon's purchasing extended warranty on your furniture. First hand knowledge I have. I purchased a rocker recliner and my reclining mechanism broke in half. I called Leon's to let them know and I was told sorry we only honour I year you have to go through the company you purchased the warranty with . I called ,my rocker recliner has been sitting up against the wall going on 3 month's still waiting to be fixed. Please ask questions before purchasing the extra warranty. It is very frustrating and I don't want someone else to have to deal with the same problem. Valerie Lane
Helpful Report
Posted 3 months ago
My experience was only bad with one particular employee who not only tried to take commission out from underneath one of her colleagues, but lied to me about deliveries and transfers of appliance. And then have the audacity to call me and basically scolded me for her, losing the commission when it was her negligence that lost her the sale. I told her when I first got there that I had an order ongoing and that I was told that she could just look it up with my telephone number. She told me she tried that and couldn’t find it so let’s just proceed this way. then the following day after the order was complete she told me that I had no way of getting it delivered. I had to go to Mississauga to pick it up myself. 15 minutes after that phone call I got a call from the original person that made my first order, telling me that he saw that there was two orders here and which one I wanted to proceed with do you want it delivered to you or do you wanna pick it up in Mississauga? Obviously, I said I wanted it delivered. And then the sales rep from the Hamilton location Sylvia called me and scolded me telling me that I took the sale out from underneath her and that she works strictly by commission and I did her a disservice, but in fact it was her that tried to steal the sale out from underneath one of her colleagues, extremely dissatisfied with that one individual not Leon’s as a whole. I am a long-standing customer of Leon’s and I will continue to do so but I highly recommend if you’re in the Hamilton Leon’s on the mountain stay away from the sales rep Sylvia.
Helpful Report
Posted 3 months ago
If I could give minus stars I would. We bought a chair for my son using thier online store. Delayed delivery by a month. Okay we were not happy but it happens. Leon’s delivered the chair, and we took the back out of the box and noticed it was too small. I called Leon’s. Told them the chair was too small. Customer service told me they would charge me a “restocking fee”. The restocking fee is HALF the price of the chair!!!! &500.00!!!!!! Which was half the price of the chair!!! It’s brand new in the box. Shame on Leon’s for ripping off their customers.DONT SHOP HERE!
Helpful Report
Posted 3 months ago
Ordered and paid for two couches waited 6 months, never got them. Called multiple times, left messages no call backs, terrible customer service and no communication. If I did get a hold of someone they were rude and didn’t seem to want to help. I finally cancelled my order and then had to call multiple times to get my refund. Terrible company.
Helpful Report
Posted 3 months ago
I recently visited the Leon’s Brampton store for a pickup and was disappointed by the customer service experience. After entering the showroom, the salesperson made little effort to acknowledge me. When I followed him to request assistance, he abruptly directed me to another staff member, apparently assuming I required only pickup support. This interaction felt dismissive and unprofessional, particularly considering that I have previously made significant purchases, including two sofa sets from the Mississauga location last year. Such an attitude was surprising and does not reflect the level of service I expected based on past experiences. I hope the store addresses this by ensuring all customers are greeted and assisted with courtesy, regardless of the purpose of their visit.
Helpful Report
Posted 3 months ago
I will never buy from Leons. I have not received any calls or SMS for almost 30 days since I purchased from them. I have no idea when they will deliver my purchase. Horrible customer service.
Helpful Report
Posted 3 months ago
I have been a long time customer of Leon's, and have always been satisfied with my purchases. I called the Crossiron store to ask a question, and I talked to Pax. He was very helpful and actually helped me with a stove purchase over the phone. He was not a pushy salesman as sometimes you get, he just told me what he could offer and we did the sale, and he threw in a couple pillows at the end. Another satisfied purchase for me.
Helpful Report
Posted 3 months ago
We were at leon moncton today we were serve by Mathieu excellent service
Helpful Report
Posted 4 months ago
Furniture is garbage and if it lasts for 2 years consider yourself lucky
Helpful Report
Posted 4 months ago
Do not order Decor Rest. We were quoted 6-8 weeks and now have a delivery date of 12 weeks 3 days. Unacceptable under any circumstances.
Helpful Report
Posted 4 months ago
Leons Furniture is rated 2.2 based on 558 reviews