Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.23

2.2 Rating 468 Reviews

29 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“I am writing to formally escalate an unresolved issue regarding my recent order placed on June 24. The order was for a stove, washer machine, a mattress a dining set; however, only four chairs were delivered — the table was never received. The chairs remain unopened and in their original boxes. I contacted your team by email on July 22 to request an update or delivery of the missing table but have not received a reply. . Given the lack of response and the incomplete delivery, I returned the four unopened chairs to the store today (July 25). Unfortunately, the store staff refused to accept the return despite the order being incomplete and undelivered in full. Waiting for the resolution .”

Helpful Report

Posted 1 month ago

“I want to take a moment to praise the Latinos, Alejandro and Jorge, whom delivered twice to my house. They were outstanding. So very kind and courteous. Their care and attention to detail was above and beyond. I was extremely satisfied with their work. Hope to have the pleasure of having them again on my next purchase. ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 month ago

“I purchased outdoor furniture from Leons Furniture back in April, and while the set itself looked nice, it arrived with missing pillows. Since then, I’ve made multiple phone calls trying to resolve the issue, but months later — now at the end of July — I still haven’t received the missing items that I paid for. The lack of follow-up and accountability has been really frustrating. I expected better customer service, especially after spending a significant amount on the furniture. Unfortunately, I can’t recommend Leon’s Furniture based on this experience.”

Helpful Report

Posted 1 month ago

“Bought a brand new bedroom set of 5,000$. Payed extra for insurance. They said if something was wrong no questions asked bedroom set replaced. Been fighting with them to get my bed fram changed, it's just a year old this month and it's loose and paint coming off. Sent some tech guy here took pictures. Then they want to send him back cause he didn't do is job right and note the pictures and all to the file. And I would not recommend anyone buy from them. They just want your money and give you bad furniture and won't exchange it when you pay extra for insurance.”

Helpful Report

Posted 1 month ago

“Couch started sagging after literally a couple of weeks. No, we are not heavy people.”

Helpful Report

Posted 1 month ago

“Bought queen bed, mattress & box spring and a nice loveseat. I got scammed to buying a $200 warranty where he said I'd get free pillows and comforter. Bought July 6 for sister coming on 22nd. Got loveseat but no, bed back ordered, frame not available. Can get bed & box spring on 23rd but no frame. So, got it elsewhere and then returned to get my money back. What a HASSLE. Got bed refund but not the warranty and I do not get the pillows & comforter. I will not shop there or the Brick again.”

Helpful Report

Posted 1 month ago

“We had the pleasure of being assisted by Kevin Ovington at Leon’s during our recent purchase of a new mattress and kitchen chairs. From start to finish, Kevin was attentive, knowledgeable, and genuinely committed to helping us find the best products to suit our current needs. He took the time to understand what we were looking for and made sure we left feeling confident and satisfied with our choices. His professionalism and friendly approach made the whole experience smooth and enjoyable. Thank you, Kevin, for your excellent service!”

Helpful Report

Posted 1 month ago

“We would sincerely like to thank our sales representative, Dipiksha (Debbie) Pathak with our recent purchase of 2 twin XL Tempur Pedic Pro React mattresses and 2 motion adjustable bases. Her friendliness, extensive knowledge about the products and most importantly her honesty went above and beyond our expectations, making this experience extremely pleasant and enjoyable. She even made the effort to pick up 2 mattress protectors from another location so that we did not have to go out of our area to pick them up. Not many sales representatives would do that. Thank you Debbie!!!!! We never once felt pressured by her, giving us the space to think about our purchase, which again we feel is a rare thing with most salespeople. We feel confident in our purchase and not as an impulse buy. Again thank you Debbie!!!!!”

Helpful Report

Posted 1 month ago

“After visiting 5 furniture stores, we decided to purchase a reclining sofa and love seat from Leon's. Sheldon, our salesperson, was a joy to work with. We received our furniture as scheduled. However, even though we were aware we'd have to unwrap the pieces and put it together, it was a lot of work. The packaging was extensive with cardboard and Styrofoam and plastic, and the backs of the loveseat and sofa had to be assembled, put onto the two pieces. What ever happened to furniture stores delivering and setting up and hauling away when you buy new pieces from them. Gone are the days when this was part of customer service from furniture stores. If an elderly person was to receive something like this , there would be no way they could do it. Be aware, if you are buying furniture that you will be putting in a good couple hours of unwrapping and sorting into recycle bags.”

Helpful Report

Posted 1 month ago

“Some of the worst customer service I have ever seen. NO one will return your calls on any issue. Called at end of May with a warranty question and was told someone would call me back tomorrow. It is now July and no one has called me since May. another issue with damage during delivery and the promised call never came. Call on Tuesday and was promised someone would call me back on Wednesday and it’s now Friday. I’m not heard from them. Their lack of customer service. Has me shopping elsewhere.”

Helpful Report

Posted 2 months ago

“We recently bought a sectional it wasn't even a month and the cushions are so uncomfortable. Whenever you sit on them you sink right in. This is very disappointing. Ice sent out an email that I was asked to do a long with photos and up till now not even a single response.”

Helpful Report

Posted 2 months ago

“I have ordered 2 sofa with lovese in December and paid in full they told me 3 month maximum will arrive. It took 9 month for my order to arrive it is the worst company to deal with. So unhappy with their customers service and thier management. I have been told that they will apply a discount for the delay haven't heard anything from them. The worst company ever. I went 3 time to ask for the order and they weren't that helpful at all. At the third time they told me that they will apply a discount once I receive the order but nothing happened.”

Helpful Report

Posted 2 months ago

“extremely disappointed with a sofa I bought from leon 6 months ago..the material are in bad quality and started getting mould..called customer service and they said its a normal thing although the sofa is still under warranty..”

Helpful Report

Posted 2 months ago

“Bought a Whirlpool washer less than 2 years ago,already requires repair. I am not impressed. Thought I was buying a well made brand. NOT!”

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Posted 2 months ago

“At the Leon's store on 140 St. NW in Edmonton we were taken care of by Brad. He let us wander and check out all the many coffee tables and when we had made our decision, he did a great job with finishing our transaction and getting our item from the warehouse to the car. No hovering over us or following us around, and that's always appreciated. Keep up the good work.”

Helpful Report

Posted 2 months ago

“Just tool delivery of our new power recliner sofa. Delivery men were exactly when they said they would be and assembled our sofa and made sure everything was working perfectly. Long time Leon’s customer, our first choice for furniture and electronics”

Helpful Report

Posted 2 months ago

“I purchased a sectional sofa and the material started pilling and the cushions were shedding feathers within 6 months of use. Horrible quality ! Extremely disappointed.”

Helpful Report

Posted 2 months ago

“I am so disappointed with the extremely poor customer service from Leon’s Only half of our couch was delivered today and the delivery men said the other half would be coming from a different store. Strange but ok— also the delivery men were rough and rude and didn’t even attempt to take off their shoes or wear booties! After a few hours, I called the store to inquire when we were to receive the second half and they had no idea what I was talking about. She said she would look into it and call me back and I never heard back from her. I called her back a few hours later and she said she hadn’t heard back from the warehouse manager. I explained to her that we had drained our fish tank in preparation for this delivery, and my fish were going to die if we were to leave it for much longer and I needed to know when the rest was being delivered. As well we were expecting guests that weekend that we planned around the delivery date. Since the warehouse manager wasn’t Responding we asked the general manager to call us back and he explained they didn’t know where the rest of it was and he’d get to the bottom of it. As the end of the day approached, I called the store and lo and behold—The manager had left without returning our phone call and explaining if and when and where the rest of our couch was! I am thoroughly disappointed with the accountability and customer service from Burlington Leon’s store!”

Helpful Report

Posted 3 months ago

“I purchased a sofa with extended warranty and after a short while my seat was sinking when I raised the recliner. I went to the store to report this and they asked me to send them pictures of what was happening. I sent the pictures and after a week I hadn’t heard from them so I contacted the store and they said they would ask their manager again and they should know something by Friday. The person who I was interacting with went on vacation the day they told me to check back. So, after about 3 more days they arranged to send the supposed inspector to my house. Instead, the sent their delivery guy who I wasn’t able to communicate with because he didn’t speak fluent english. Now, the seat doesn’t sink as bad, but most of the time when I sit down the recliner pops up without me engaging the recliner. Pitiful customer service and I won’t go back to 43 Avenue and Bell Road.”

Helpful Report

Posted 3 months ago

“Efficient service , good price on purchase . Salesperson very accommodating . Only negative was , the item is not in stock . Have to wait for delivery .”

Helpful Report

Posted 3 months ago

Leons Furniture is rated 2.2 based on 468 reviews