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Leons Furniture Reviews

2.2 Rating 532 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 532 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 44%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
How is this company still in business. Horrible customer service probably the worst I’ve seen in years. I don’t even know where to start. I bought a brand new 65 inch TV on December 22nd at 662.70$ on my way to pick it up I saw an ad with the same TV at Leon’s for 562.70$ after arguing with customer service they never gave me the 100$ for their mistake, they actually blamed google for the ad misleading mistake 😂. The TV was professionally installed on December 23rd, on December 25th the TV screen started flickering. I couldn’t call as it was closed for Christmas, I called all day on the 26th but no answer, finally at 8pm on the 26th someone answered just to tell me all sales are final, I told them this doesn’t make sense. They told me I had to call the tv maker and that it’s not their problem even if I had bought the TV 3 days earlier. This is unacceptable service, this was my first and LAST purchase at Leon’s. Before you think of buying anything there think twice, there are many other stores to buy from who offer great customer service and return policy. STAY AWAY AT ALL COST. SAME YOURSELF THE HEADACHE.
Helpful Report
Posted 1 month ago
December 2025. We now have to replace stackable GE washer dryer. After 2 days of purchase in 2020, we wanted to return because machine sounds like an airplane taking off, unable to listen to television or have a phone conversation while it washes. The motor grinds ,(metal on metal) on spin cycle. Called 4x repair company the last one said the motor had to be replaced from day 1, eventually your clothes will smell unwashed. We'll our clothes smell like grease now, the noise unbearable! Will never buy appliance again from Leons!
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Posted 1 month ago
The worst store ever in whole Canada and very bad customer service not happy at all with them
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Posted 1 month ago
Disappointed in the Administrative staff and the Sales Manager, Shavon (Winnipeg) LACKS any professionalism and care with customer service. Very frustrating as Leon’s does not communicate with you with regards to changes in delivery date! This sales manager’s attitude is “I got your commission so I don’t have to go any further to make you happy” 😡😡😡
Helpful Report
Posted 1 month ago
Bought a motorized reclining in sofa and chair. All good until chair uit working after a couple months. Serviceman came out promptly and said needed new motor. It has been 14 weeks and nothing is fixed. I could have walked to Taiwan or wherever and got the part myself. Terrible terrible service
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Posted 1 month ago
my bespoke washer and dryer all in one - leaked water ot should i say prayerd water out of the bottom . i paided for an extended warranty. Leons warranty third party service took 5 weeks to deem unfixable - now that they are saying they are going to return my momey so i can get a new one - they are giving a hard time about how much they are willing to give back - they will only give a credit of what i paied and if the machine is less they will be keeping the money left over - no refund of remaining. dishonest
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Posted 1 month ago
Just a shout out to the delivery crew that delivered our couch and recliner today. You all did a great job!! , thank you from Peter and Dina
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Posted 1 month ago
Canceled my order after being charged a,higher price on a sofa & love seat Should have been $1000.00 less!The salesman denied the price he quoted!The final price on the invoice was,not shown item by item!I will never shop at Leon's again!I don' like to be taken as a fool!
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Posted 2 months ago
I bought a stove and there was a dent on the side of the stove. Realized 4 days later, and they did not want to do anything for me. I would never go back ever. If you can buy from anywhere else do so.
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Posted 2 months ago
Leon’s sells broken furniture and refuses to refund the furniture without making an appointment even though they know it was just bought within 15mins.Can’t even bring it back and show. Customer service lady was very rude! Now, I got to wait for a email with an appointment, so one of their workers to come and take pictures of the broken furniture to show that the furniture is indeed broken to get an replacement.What a waste of time!!! Don’t buy anything from Leon.
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Posted 2 months ago
We participated in Leon’s 50th Anniversary draw, and upon having our numbers checked, we were informed that we had won an L2 7.0 cu. ft. deep freezer. When we stated that we did not have enough space in our vehicle that day, we were assured that we could return within one week to pick it up. However, when we went back within the promised time frame, we were told that the product was no longer available and that we needed to contact customer service. Despite multiple attempts to resolve the issue through customer service, we were never able to receive the prize we rightfully won. Despite this disappointing and unprofessional experience, we still proceeded to purchase a living room set worth approximately $3,400 from Leon’s. Unfortunately, the sofa was delivered with a tear. While I trust that this issue will be addressed, the situation regarding the deep freezer has caused significant frustration and has completely undermined my confidence in the company. I am deeply disappointed that such a large and well-established company refused to provide a prize that we legitimately won, offering excuses that were neither reasonable nor acceptable. This conduct is highly concerning and reflects a lack of accountability and customer respect. I am sharing my experience so that others can be informed and aware of this matter, as I believe this practice is both misleading and damaging to consumer trust.
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Posted 2 months ago
Had excellent service from J.D. and Alfred. Very kind and efficient.
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Posted 2 months ago
This was the first time I purchased anything from Leon’s. One of the items did not meet our expectations and unfortunately it could not be returned due to their no return policy, which simply surprised me and frustrated me. These days, items can be returned without hesitation. The positive thing from this experience was that FATEMEH, a very caring sales associate worked diligently to provide satisfaction and a solution was provided which restored my faith of Leon’s. .
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Posted 2 months ago
If there are less than 1 I would give them, I purchased bed was the worst in my life, broken after one month it by 1020 $ . Poor wood and bad design. No refund, no exchange, no maintenance.
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Posted 2 months ago
I am extremely disappointed with my recent experience at Leon’s Furniture (Edmonton, 13730 140 Street NW). The sections of sofa that was delivered to me was not the correct one. After contacting customer service, I was told that the correct item would only arrive several weeks later — in the middle of the week — which forced me to change my personal plans and find someone else to be home for the delivery. What made this situation worse was the lack of responsibility or care from the staff. No compensation, no discount, and no proper apology were offered, even though the mistake was entirely theirs. This level of customer care is unacceptable for a national furniture company. I hope management takes this feedback seriously and improves their professionalism, communication, and respect for customers’ time.
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Posted 2 months ago
Sales Consultant Jashanpreet was absolutely amazing assisting our Mother with her sofa purchase. She provided great advice and recommendations to accommodate our Mothers current needs and decor Thanks again for the incredible service
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Posted 3 months ago
Oleksii L is the sales associate who accommodated us. Discreetly, he follows wherever we check items in the store. He only answers our questions and no further options given unless we ask about the other items. He was unnoticeably seen sleeping in one of the sofa furnitures as well. We purchased a three-seater sofa with ottoman on September 17, 2025, where he confirmed that the ottoman will arrive and be delivered within two weeks. We have chosen this item because of the size and durability. There was another option of the same however, he mentioned it will arrive after a month. We opted for the first one which will come and be delivered in two weeks. He mentioned that he will call us to give update about the ottoman but it never happened. Customer service is poor, and below expectation as a customer service provider. Up to this date (November 4, 2025), we haven’t received that one ottoman item. We made several calls to the store to speak to him, it’s either he’s not on duty or attending other customer. We only spoke to home once saying that the item is not yet here in Edmonton and it will take another month. He only apologize once which is so insincere, for the sake of saying “I can’t do anything about it”. We also speak to another customer care person over the phone explaining our whole situation and she mentioned that the item is in the store since Monday (November 3, 2025), and to only asked if we want it to be delivered or if we want to pick it up. She has no clue of what is she asking and saying to us after mentioning our concern. We have no words to describe how terrible the customer service of your brand.
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Posted 3 months ago
We were told that if we purchased a leather sectional that it would be conditioned with leather protection and they would include a leather conditioning kit. After purchasing the sectional for over 4 k we were told the leather conditioning is not included because we did not purchase the warranty. The sales lady never said we had to purchase the warranty to get the leather conditioning kit. When I called and spoke to the assistant customer service manager she was incredibly rude and didn’t even try to rectify the situation. We will never ever purchase anything from Leon’s again. Customer service is garbage.
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Posted 3 months ago
Utterly disgraceful. I purchased a full sectional, a large snuggle chair, and a 75-inch TV from Leons Furniture, spending several thousand dollars. During delivery, the driver and laborer were clearly at odds and unable to work together. In the process, they backed the truck into my deck railing, causing visible damage. When I reported it, the service manager told me, “We fired the old guy,” referring to the driver. The general manager assured me, “Just get us a quote — we’ll send it to legal, and they’ll issue a cheque once they process it.” He even confirmed, “The driver already let us know and showed us the photos.” I went a step further and provided video evidence of the incident. For weeks, I was told “the lawyers are dealing with it.” Nearly a month later, I’ve now learned they never intended to resolve it at all. It’s deeply disappointing to see a company of this size refuse to take responsibility — especially when the evidence is crystal clear. Based on this experience, I have no confidence they would honor any warranty or service commitment going forward.it truly makes one worried about the extended insurances we purchased Be warned: they damage your property, delay, and deflect until you give up. Absolutely unacceptable.
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Posted 3 months ago
Furniture is very poor quality and issues with mold on the first bed frame slats, second sent arrived made from scrap wood which was so bent and twisted nothing sat flat. The wood itself had evidence of sitting on a scrap pile somewhere outside as it was covered in dirt. Customer service stated that this was normal, if you have seen slats from IKEA that’s quality! Which is what Leon’s claim to sell. My advice is shop around and because these items are made in a country were quality control doesn’t happen. The best interaction we had during the whole process was the delivery driver who was super friendly, that’s the only positive thing I can say
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Posted 3 months ago
Leons Furniture is rated 2.2 based on 532 reviews