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Leons Furniture Reviews

2.2 Rating 547 Reviews
27 %
of reviewers recommend Leons Furniture
2.2
Based on 547 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
My experience was only bad with one particular employee who not only tried to take commission out from underneath one of her colleagues, but lied to me about deliveries and transfers of appliance. And then have the audacity to call me and basically scolded me for her, losing the commission when it was her negligence that lost her the sale. I told her when I first got there that I had an order ongoing and that I was told that she could just look it up with my telephone number. She told me she tried that and couldn’t find it so let’s just proceed this way. then the following day after the order was complete she told me that I had no way of getting it delivered. I had to go to Mississauga to pick it up myself. 15 minutes after that phone call I got a call from the original person that made my first order, telling me that he saw that there was two orders here and which one I wanted to proceed with do you want it delivered to you or do you wanna pick it up in Mississauga? Obviously, I said I wanted it delivered. And then the sales rep from the Hamilton location Sylvia called me and scolded me telling me that I took the sale out from underneath her and that she works strictly by commission and I did her a disservice, but in fact it was her that tried to steal the sale out from underneath one of her colleagues, extremely dissatisfied with that one individual not Leon’s as a whole. I am a long-standing customer of Leon’s and I will continue to do so but I highly recommend if you’re in the Hamilton Leon’s on the mountain stay away from the sales rep Sylvia.
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Posted 2 months ago
If I could give minus stars I would. We bought a chair for my son using thier online store. Delayed delivery by a month. Okay we were not happy but it happens. Leon’s delivered the chair, and we took the back out of the box and noticed it was too small. I called Leon’s. Told them the chair was too small. Customer service told me they would charge me a “restocking fee”. The restocking fee is HALF the price of the chair!!!! &500.00!!!!!! Which was half the price of the chair!!! It’s brand new in the box. Shame on Leon’s for ripping off their customers.DONT SHOP HERE!
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Posted 2 months ago
Ordered and paid for two couches waited 6 months, never got them. Called multiple times, left messages no call backs, terrible customer service and no communication. If I did get a hold of someone they were rude and didn’t seem to want to help. I finally cancelled my order and then had to call multiple times to get my refund. Terrible company.
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Posted 2 months ago
I recently visited the Leon’s Brampton store for a pickup and was disappointed by the customer service experience. After entering the showroom, the salesperson made little effort to acknowledge me. When I followed him to request assistance, he abruptly directed me to another staff member, apparently assuming I required only pickup support. This interaction felt dismissive and unprofessional, particularly considering that I have previously made significant purchases, including two sofa sets from the Mississauga location last year. Such an attitude was surprising and does not reflect the level of service I expected based on past experiences. I hope the store addresses this by ensuring all customers are greeted and assisted with courtesy, regardless of the purpose of their visit.
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Posted 2 months ago
I will never buy from Leons. I have not received any calls or SMS for almost 30 days since I purchased from them. I have no idea when they will deliver my purchase. Horrible customer service.
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Posted 2 months ago
I have been a long time customer of Leon's, and have always been satisfied with my purchases. I called the Crossiron store to ask a question, and I talked to Pax. He was very helpful and actually helped me with a stove purchase over the phone. He was not a pushy salesman as sometimes you get, he just told me what he could offer and we did the sale, and he threw in a couple pillows at the end. Another satisfied purchase for me.
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Posted 2 months ago
We were at leon moncton today we were serve by Mathieu excellent service
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Posted 2 months ago
Furniture is garbage and if it lasts for 2 years consider yourself lucky
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Posted 2 months ago
Do not order Decor Rest. We were quoted 6-8 weeks and now have a delivery date of 12 weeks 3 days. Unacceptable under any circumstances.
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Posted 2 months ago
We were shopping for a loveseat or recliners and upon walking into the Crossiron store we had a great experience looking around without and sales push. We had a Saleslady named Zeeno who would follow to where we were in sight to answer any of our questions. In turn we purchased two beautiful recliners. Great job on your sales experience and not pushing to make a sale. I would highly recommend Zeeno at Crossiron. Thanks again Zeeno K.
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Posted 3 months ago
We would like to thank Shazia Meer for her superb service ,she is a very knowledgeable ,friendly ,kind sales person👍😀
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Posted 3 months ago
If there is a chance to give them 2 stars down ,I will do. My washer door's lock is broken since 45 days ,we called the store and they told us call the company from USA to get the service 😑!!!, When we called the company, they told us the appointment is after 45days ,after (45days) the specific day ,a man from the company came to check the washer machine, he said "that wrong part I came with" !!!! And he said " I will came again for a new appointment day with a right part that I will order it" !!!!....... Now ,I will say, the Leon's company has ZERO ZERO ZERO customer service ,I bought the item from the store it's supposed to send a fixer man at the beginning to check the broken item before he came to know which the right one to fix it in order to save our time not to waste it. How it is going to be a house with 6people, 2 of them children stay around 2 months without washing their clothes properly!!!?? SO Disappointed with that service. I will not recommended dealing with all Leons stores, and don't waste your time and money with that all Leons stores.
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Posted 3 months ago
Leons service was great. Person helping us was very efficient and courteous. Our chairs were delivered 3 days later. The delivery service was great. Delivery people were very efficient and courteous. Will buy furniture from here again. No complaints.
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Posted 3 months ago
Bought a lazy boy online because it was available for pick up January 05 2026 now finding out that there is no stock and they have no idea when it will be available was told could be months or years asked for refund was told that person is not working this week.Horrible customer service.
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Posted 3 months ago
I bought 75inc Hisenes QD7QFM TV from Lion's. I have so much problems with that TV, not happy at all, bc problems cannot be solved. I went to Lion's, I want to return or exchange TV but I was SURPRISED. Lion's DOESN'T HAVE RETURN POLICY. That means what ever you buy ther you can't return or exchange. I will never ever buy something from Lion's. The worst company I have ever did business with.
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Posted 3 months ago
How is this company still in business. Horrible customer service probably the worst I’ve seen in years. I don’t even know where to start. I bought a brand new 65 inch TV on December 22nd at 662.70$ on my way to pick it up I saw an ad with the same TV at Leon’s for 562.70$ after arguing with customer service they never gave me the 100$ for their mistake, they actually blamed google for the ad misleading mistake 😂. The TV was professionally installed on December 23rd, on December 25th the TV screen started flickering. I couldn’t call as it was closed for Christmas, I called all day on the 26th but no answer, finally at 8pm on the 26th someone answered just to tell me all sales are final, I told them this doesn’t make sense. They told me I had to call the tv maker and that it’s not their problem even if I had bought the TV 3 days earlier. This is unacceptable service, this was my first and LAST purchase at Leon’s. Before you think of buying anything there think twice, there are many other stores to buy from who offer great customer service and return policy. STAY AWAY AT ALL COST. SAME YOURSELF THE HEADACHE.
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Posted 3 months ago
December 2025. We now have to replace stackable GE washer dryer. After 2 days of purchase in 2020, we wanted to return because machine sounds like an airplane taking off, unable to listen to television or have a phone conversation while it washes. The motor grinds ,(metal on metal) on spin cycle. Called 4x repair company the last one said the motor had to be replaced from day 1, eventually your clothes will smell unwashed. We'll our clothes smell like grease now, the noise unbearable! Will never buy appliance again from Leons!
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Posted 3 months ago
The worst store ever in whole Canada and very bad customer service not happy at all with them
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Posted 3 months ago
Disappointed in the Administrative staff and the Sales Manager, Shavon (Winnipeg) LACKS any professionalism and care with customer service. Very frustrating as Leon’s does not communicate with you with regards to changes in delivery date! This sales manager’s attitude is “I got your commission so I don’t have to go any further to make you happy” 😡😡😡
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Posted 3 months ago
Bought a motorized reclining in sofa and chair. All good until chair uit working after a couple months. Serviceman came out promptly and said needed new motor. It has been 14 weeks and nothing is fixed. I could have walked to Taiwan or wherever and got the part myself. Terrible terrible service
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Posted 3 months ago
Leons Furniture is rated 2.2 based on 547 reviews