Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 441 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Great service and wonderful delivery men very kind and quick. The couch is amazing and so comfortable! I will always use Leons for furniture and appliances”

Helpful Report

Posted 4 months ago

“Perturbed that LG black stainless steel finish is wearing off on both fridge and stove doors where handles attach to respective doors. Do. NOT buy stainless or black stainless LG appliances and pay MORE for these pretty finishes! Buy boring, old-fashioned white enamel.”

Helpful Report

Posted 4 months ago

“I ordered a couch for delivery. It got delivered but they bent the bottom frame rail. That was way over a month ago. They sent a tech and a part is ordered so here I sit with crooked couch. Then I also ordered the stain protection. The guy comes out today and sprays the sealant on. Didn’t move my guitar which was right behind the couch and got over spray all over the floor and never cleaned the couch prior so he locked in cat hair which is what they say they would avoid doing.”

Helpful Report

Posted 4 months ago

“We had the best service from JEAN PAUL in Moncton NB HE HAS A GOOD WORK ETHIC and is very personable. Thank sir for the great service we need more of his type in this world.”

Helpful Report

Posted 5 months ago

“Andrew and Tucker were very professional from courtesy call informing me they are going to arrive within the hour. They were careful bringing King Size bed upstairs and setup in Masterbedroom. I am very impressed with their work ethics and skills putting the bed frame together in no time.”

Helpful Report

Posted 5 months ago

“Today Feb11 I purchased a L G 1 piece stacked washer and dryer from Leons. Jay E was the sales rep, and this guy is great. Told me about an L G promotion for $ 200 prepaid and a warranty that if not used I get all the price of the warranty back in an in store credit. Also set up delivery for a time so I can sell my old washer/dryer. Not bad eh? Thank for all your help Jay E, you Are the BEST!!”

Helpful Report

Posted 5 months ago

“My name is mladen , and today we received a sofa, it looks difficult to get in but jashan and lucky teams give their 100 percent by showing their professionalism, they brought it in. I'm quite satisfied from their service.”

Helpful Report

Posted 5 months ago

“One of the worst experiences ever.”

Helpful Report

Posted 5 months ago

“I purchased sofas from them and i am literally waiting for 3 months now and no update on my order. They said I would be getting in in 8 weeks but i am still waiting. Worst customer service”

Helpful Report

Posted 5 months ago

“The administrative staff handling the sale had no concern whatsoever about customer service. It was completely unacceptable. This will be my last purchase at Leon’s.”

Helpful Report

Posted 5 months ago

“Furniture comes disassembled. Be prepared to have the background of an engineering degree and the physical stamina of a 25 year old. Also, a mountain of packing material is yours to discard. Sales rep was vague about the degree of work that would be required for the sectional sofa and other furniture that I purchased. He could clearly see that I am a senior with physical limitations and never once mentioned that I would need help with this purchase. Might as well go to IKEA.”

Helpful Report

Posted 5 months ago

“Terrible company to deal with. Waited 4 months to get a bedroom suite delivered in 4 different deliveries. Was told 6-8 weeks when purchasing. Substandard merchandise for inflated prices. Do yourself a favor and avoid at all costs. You’ll only incur a smaller bank account and high blood pressure.”

Helpful Report

Posted 5 months ago

“Big big mistake ordering couch from Leon’s October 19 2024. Today is January 29 th 2025. Have been calling monthly and never get an answer when it will arrive. So went into store today…She checked status and now could take till end of March. I stated why wouldn’t they have said that when I bought it. It states 6-8 weeks for delivery but not a guarantee. If I knew it would take 5 months there is no way I would have purchased it. I stressed the urgency and she said should have it by the end of December. No mention it’s not a guarantee. Should have read reviews first before shopping with Leon’s. NEVER EVER will I shop there again and will definitely be spreading the word!!!! Having to wait till end of March is totally unacceptable.”

Helpful Report

Posted 5 months ago

“Purchased a reclining sofa from them just under 1 year ago, as well as the 3 year extended warranty. We did not realize that the 3 year extended warranty did not cover mechanical issues and there was no indication from the sales staff that it was not covered, the impression was that it just extended the regular warranty issues. The sales staff was nice to deal with when purchasing, I am not saying they did this deliberately or anything everyone makes mistakes. When I called to see if it was possible to extend the warranty (yes offered to pay more) since we were not informed at the time of purchase they said there was nothing they could do. While I understand part of this is my fault for not reading the material fully, anyone in sales should fully inform customers if their extended warranty does not cover something of the product they are purchasing. We only discovered it because there was a mechanical issue (line / cable from the release to make it recline broke on one side) but thankfully it was under the manufacture's warranty. The fix under the warranty was resolved in a timely manner but do feel cheated out of an extended warranty that doesn't cover the parts we were most worried about breaking.”

Helpful Report

Posted 5 months ago

“If I could give a lower number I would. Bought a double recliner from them, with the extended warranty, what a waste of money, don’t ever deal with Zucora Home, they have every excuse not to honour the warranty and Leon’s, oh, so very sympathetic and oh, so unwilling to do anything. BUYER BEWARE.”

Helpful Report

Posted 5 months ago

“I couldn't get them to haul away my old range after purchasing a new one from Leon's. The reason was their online payment sight wasn't working and therefore I couldn't pay for the haul away. They said they don't take payments over the phone. I had to get it towed away myself which really urked me!”

Helpful Report

Posted 5 months ago

“We bought our U shape couch in August. Ever since it arrived it made a squeaky noise on all fronts. We thought this would go away but it continues to annoy us. My only regret is not contacting customer service on day 1.”

Helpful Report

Posted 5 months ago

“IN THIS DAY AND AGE IT WAS A PLEASURE TO DEAL WITH A COMPANY THAT CARED.The Sales person Meghan did everything possible to insure our needs were filled when we purchased a new mattress for my wife's return home from the hospital.Prompt delivery.Very smooth transaction.”

Helpful Report

Posted 5 months ago

“Everything went work they sold me a lemon of a stove it is a Frigidaire and it has never worked properly and I had to pay for two service calls and I’m still waiting to be reimbursed. The stove still isn’t working and has been deemed garbage by repairman. I cannot get any service or get my money back for the repairs let alone the stove.”

Helpful Report

Posted 6 months ago

“The good food on leons I like leons food tqq for nice test food leons🥰”

Helpful Report

Posted 6 months ago

Leons Furniture is rated 2.2 based on 441 reviews