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Leons Furniture Reviews

2.2 Rating 589 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 589 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Terrible customer service. Bought a sofa and chair, both had imperfections and faulty frame. They sent a technician to see if the stains were fixable and it was not so they had to replace it. Waited a week to get replacement, the sofa was fine but the chair had stains again and a faulty reclining mechanism. Once again they sent the same technician and couldn't fix it. I had to wait for replacement again. Finally after waiting 15-20hrs for delivery and 2 technician visits, I got both pieces. I wanted a discount for the inconvenience that they have put me through but Customer Service would only come back with 15% store credit. I will not be buying from them again so what good is a store credit?? No Thx! I'm a new customer and this is how they treat any customer? Leon's obviously does not stand behind their product and does not have any customer service whatsoever. I've had to endure the inconvenience due to them sending out damaged product in hopes that I did not care or notice.
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Posted 2 hours ago
the warranty is not honoured and after speaking to 2 managers with a promise to fix the problem nothing has been done and contacting them becomes impossible so the only way to get service is through SMALL CLAIMS COURT THIS IS A NO STAR COMPANY
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Posted 1 week ago
Very disappointing experience with Leon’s Furniture Barzak Mall Calgary. Their website advertises that appliances will be delivered within one week, but it has now been over two weeks and refrigerator still hasn’t been delivered. What made the experience even more frustrating was the lack of professionalism from both the sales staff and the sales manager. Instead of providing clear communication and timely updates, they failed to manage the situation professionally. Advertising delivery timelines that are not being met, combined with poor customer service, damages customer trust and gives this store a poor reputation. I hope Leon’s takes this feedback seriously, improves its customer service, and ensures customers receive accurate delivery information in the future.
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Posted 1 week ago
Leon’s furniture replied to my online review with the store manager’s contact information. I spoke directly with the store manager as directed by the public reply. The initial customer care public reply asking me to call was removed from the review platform after the offline conversation occurred. Once again, Leon is unwilling to resolve the issue, offering only excuses regarding the substandard furniture they delivered. Leon’s needs to make customer satisfaction their top goal by improving communication and resolving issues fairly.
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Posted 2 weeks ago
Bought two leather sofa's almost 2 years ago and took the warranty for them, submitted a claim in April and have yet to hear back from their company. Such a horrible customer service experience that I would not recommend them!
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Posted 2 weeks ago
called 2 weeks ago to leons foe a warranty issue. They informed me ZucoraHome was who I had to call. 45 min waiting they answered and told me a tech will get back to me....2 weeks later I call because no progress....40 min I finally get someone who said they will msg tech and someone will get back to me.....2 days later still nothing. Don't by an extended warranty from Leons Furniture and Zucora as well. This chair is to help with mobility issues now I'm stuck with nothing and no response.
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Posted 3 weeks ago
Dented fridge door but the delivery guys had trashed the box so it couldn't be proven who fault it was. I had to fight for a discount since I couldn't replace the door! Next...the wrong mattress was delivered while mine had been taken away. Then, followed by many mixed messages from the store manager and the CS desk, I finally kept the underpriced mattress and blocked their emails. Never again!!!!
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Posted 1 month ago
My experience with Leons was not a good one. I can say outrageous. I specifically went to the Showroom to find a comfortable, soft sofa, because I have medical problems with my spine. I didn't even take into account the design or color. At home I received the ugly sofa, but absolutely uncomfortable and extra firm, like a wooden plank. It has nothing to do with the one in the showroom. I feel cheated and robbed! Now I have an expensive, ugly and uncomfortable sofa. Not to mention that I ordered a dinner table online. Almost two weeks have passed and I haven't received it. I am very disappointed with Leons, I will never order again and I don't recommend the store to anyone!
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Posted 1 month ago
I bought what I thought were two sets of queen twinned box springs. I only received one set. I was told I only ordered two pieces . This is a blatant cheat! Who would buy half a box spring? And as usual the response form the always foreign employee told me I should have read the add better. Honest, competent service is done in Canada. We have been made to accept very low standards.
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Posted 1 month ago
Leon’s warranty really sucks It shouldn’t take 6 months to get a cushion for a chair Chair barely 6 months old and cushion fell apart
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Posted 1 month ago
I ordered a sectional in 2024. And purchased the extended warranty as we were assured worry free for 5 years. Within one year they had to replace it as wires were coming through and the black fabric was all ripping. Yoi would think that was amazing as did I....fast forward to now less than a year from receiving new one and same stuff happening. Called about our warranty and because it wasn't accidental damage not covered. Called store back and even though this new sectional isn't quite a year, they go by the original purchase date. They say this is normal wear and tear....Within less than a year....WRONG! This multi million dollar organization is too cheap to replace and make a customer satisfied. Unbelievable.
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Posted 1 month ago
I was sent a damaged range hood. Called and went to the store, was told both times there was nothing they could do, and I’m stuck with it. No return, no exchanges. 0 customer service, 0 return policy but 100% damaged items and 100% money wasted guaranteed!! I have to buy another one. Obviously I will get it from somewhere else.
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Posted 2 months ago
I dealt with one of customer service attendant, she told me that there is a warranty for the one I chose, then I paid the down payment, had an appointment for delivery, the while I am waiting she called me and told me that my furniture doesn’t have warranty, It’s disappointing
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Posted 2 months ago
Do not buy the Stampede leather sofa it is garbage and that is why it is always on sale. Do not think that Leon's cares. The fools will never get my business again!
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Posted 2 months ago
Very disappointing experience with the GE Profile PCS940YMFS range. The first stove was delivered damaged with a visible dent. We had to wait weeks for a replacement. After the replacement was finally delivered, the second stove has another issue — the oven makes a very loud and unusual noise. We paid over $2,400 including taxes for a brand-new appliance and expected quality. Instead, we received two defective units and continue waiting for a solution without knowing how much longer this process will take. The stove looks nice, but our experience has been extremely frustrating. Quality control has been poor, and the replacement process has taken far too long. I would strongly recommend inspecting and testing everything immediately after delivery.
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Posted 2 months ago
In mid April we picked out an electric recliner. Down payment was paid. We were told it was on the truck and will be here on April 30 which changed to May 11th then May 30. We returned and got Our money back. Please keep your word Leon’s. Was this coming on the boat from overseas. Looking elsewhere.
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Posted 2 months ago
Bought a slim over-range microwave from Leon’s last July. We picked out a Frigidaire because we thought it was a good brand and it matched the appliances in our newly renovated kitchen. The mounting hardware broke during installation and we are still waiting for Frigidaire to provide parts so we can mount and use our “new microwave. Leon’s provided no support because we installed it after the 48 hour warranty that Leon’s provides for its customers. A call to Leon’s confirmed they don’t care about their customers after 48 hours. Do not buy appliances from Leon’s unless you can install and test them within the 48 hours or you will be stuck dealing with a rep offshore somewhere.
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Posted 3 months ago
Purchased love seat and chair, one leg is missing, couple of other legs have scratches and the threads of the screws ruined during installation. It’s been over 3 weeks and no one in the CS can tell me when the replacement parts will arrive.
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Posted 3 months ago
They promised everything will be delivered on particular end up waiting for going two months now.
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Posted 3 months ago
I purchased a refrigerator from Leon’s and unfortunately it arrived with 2 dents, scratches, and an issue with exposed foam insulation. When I contacted customer service, I was told the unit would be replaced, but the earliest delivery date offered was Tuesday. I explained that this delay is not acceptable because I urgently need a working fridge for essential medical storage and for my baby’s milk. Despite this, I was told there was nothing that could be done and the Tuesday delivery could not be adjusted to a later time in the day when someone would be home. I am very disappointed with the lack of flexibility and support in this situation, especially given the urgency. This experience has caused significant inconvenience, and I am seriously reconsidering future purchases from Leon’s.
Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026
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Posted 3 months ago
Leons Furniture is rated 2.2 based on 589 reviews