Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.35

2.4 Rating 267 Reviews

32 %

of reviewers recommend Leons Furniture

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Metrics

2.4

Based on 267 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a tv wall mount and decided not to us it. Leon’s refuse to take it back. This is a policy that must be changed. I will never spend another cent at Leon’s.”

Helpful Report

Posted 1 day ago

“We ordered furniture at the Cornwall, Ontario store the first week of February 2024, we were told it would be a few weeks....into week no. 9. You can leave messages but don't wait for call backs. If you manage to speak to someone it's your lucky day. Never again”

Helpful Report

Posted 3 days ago

“After paying a 30.00 fee to have our old dryer taken away, Leon's charged us an additional 30.00 plus tax because our dryer was on a pedestal and was considered 2 pieces. That's price goughing and poor customer service.”

Helpful Report

Posted 4 days ago

“After taking back my first LG Washer and Dryer due to not working the first time and them telling me “You shouldn’t have bought the cheap set”. I asked for the new receipt to be mailed to me and a copy of my first receipt. They sent me a different receipt than what I had for the first set. Their new receipt was for $500 less. Corporate office still has not contacted me as I will never go into Leon’s Kingston again.”

Helpful Report

Posted 1 week ago

“Pathetic service from Leon’s. we ordered new dining table and Bunk bed in December 2023 and expected delivery was March last week of 2024. All went smooth until the sale was done, now when we have received the product we noticed issues like paint ripped and cracks on bunk bed. We’re still are ready to return the product but the concern where should our kids sleep until the bunk is replaced. Dining table paint is ripped off , one chair is missing and chair's are wobbling. We tried to reach customer service multiple times but finally we got a ruthless response and offering us 425 $ for both products. Just we want Leon’s know when someone buys a new product we trust you blindly that we receive the best product possible. If you don’t check the quality of the product before delivering it to customers, and pushing the customer to dark room. Asking us to take the pain. We feel as Leon’s is enjoying the profits by stealing customers hard earn money”

Helpful Report

Posted 1 week ago

“Had the worst experience with Leons. Ordered a 3 seater sofa and a loveseat. The sales girl said both would be delivered within 15 days. It's been 4 months and we are still waiting g for the loveseat. The sofa arrived defective and the store is not able to give any update on the replacement. This has been such a harrowing experience. Never buying anything from Leons again. Customers please beware of this company. They are only good at making false promises.”

Helpful Report

Posted 1 week ago

“Corporate office of Leon’s has not phoned me so I guess it’s time to take the next step. Leon’s lie, manipulate and is hands down the worst furniture store I have ever dealt with.”

Helpful Report

Posted 2 weeks ago

“Bought a LG washer and dryer. Did not work and I phoned Leon’s. Service manager said I shouldn’t have bought the cheapest one. LG would be very interested in this conversation I taped.”

Helpful Report

Posted 2 weeks ago

“So I have been calling Leon’s Kingston for a week and a half. No response. I sent a review on the main website. Then Head office emailed them and told them to deal with me. They left a message this past Saturday for me to come in on Sunday. This company has lied to me so many times. I have written everything down and have recorded all conversations. You need to do this people for your own safety. Head Office wants this “dealt with” instead of calling me themselves. I am in the process of dealing with this situation. Stay tuned!”

Helpful Report

Posted 2 weeks ago

“Good cover up Leon’s. I have been seriously lied to by this company. Stay tuned”

Helpful Report

Posted 3 weeks ago

“we purchased one table and one sofa and also 2 chairs, Table and sofa are good no problem but chairs are too big for condo, Leon's demanding 50% of purchase price to exchange which was never mentioned by sales person , no visible of sign of no return policy and no mention of such anywhere BEFORE making purchase. if this is not deception what is it? which large furniture treat customer like this? so after all our attempts failed, we decided to share our horrible experience with every one we can reach. at time of purchase your staff offered Flexiti as finanacing partner but now Leon's telling us they are third party do whatever you want !! we will pay for table and sofa but 2 chairs will not paid until a solution can be found. we do not want refund only exchange to smaller size to fit in our place.”

Helpful Report

Posted 3 weeks ago

“Ordered a bed in November. They said at the time it would be delivered in January. Finally got it March with missing hardware. Not good.”

Helpful Report

Posted 4 weeks ago

“They charge a 50 percent restocking fee, even if the box is unopened. Unbelievable. Terrible customer service. The girls at the Service Desk are not able to serve, and can only quote company policy.”

Helpful Report

Posted 1 month ago

“I have purchased a bedroom furniture set that all pieces were delivered damaged. I asked them to inspect the replacement pieces before they are delivered but they have on 2 different days delivered damaged furniture. I have made myself available 3 times now, 3 different days and still have all pieces damaged. I would never recommend using Leon's. If I could I would give them a 0 rating.”

Helpful Report

Posted 1 month ago

“Absolute IDIOTS They don’t even know their own products. Purchased a Sofa from Leon’s. Salesman suggested getting the extra insurance coverage that included getting the “fabric protection”. OK sofa was delivered and a third party company was to come and apply the chemical to protect the sofa from stains and such. I waited and waited nothing I contacted Leon’s to find out info NOTHING. I went into the store and questioned there sales manager he explained the company that did that sort of work was delayed. Again I waited , finally I was contacted and was informed that the sofa could NOT BE TREATED due to the type of fabric used would in fact react to the chemical and be destroyed. NO ONE AT LEONS KNEW ABOUT THIS FACT. WOW AMAZING that they didn’t even know about what they are selling. VERY POOR SERVICE AND THEY HAVE LOST ME AS A CUSTOMER NOT THAT THEY CARE. SHAME”

Helpful Report

Posted 1 month ago

“Refund was a nightmare. Cancelled order before delivery and still they have not processed my $ return, 12 days later. Was told "we have other priorities". Be very cautious and get everything in writing. And follow up.”

Helpful Report

Posted 1 month ago

“Bad customer service. Received a broken oven after waiting 6 weeks and told I will need to wait another 2 months to receive a new one.”

Helpful Report

Posted 1 month ago

“Washer had major dents. Asked to return it and now having to wait 2 weeks for a replacement from their warehouse which is 2 hrs drive (too far) from my house. Crappy customer service !!”

Helpful Report

Posted 1 month ago

“Prices get jacked up right before a sale...online rep tried to tell me it was a 15% off promo price that I saw....too bad her math didn't work out on that. Went to a family owned furniture store and got a way better product at a way better price.”

Helpful Report

Posted 1 month ago

“Horrible Customer service! They never give full details to the customers. We bought leather couches and we have some issues and they are saying we have to pay for it even though we have paid for the warranty!!!”

Helpful Report

Posted 1 month ago

Leons Furniture is rated 2.4 based on 267 reviews