Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.20

2.2 Rating 429 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased their Stampede leather sofa and love seat less than two years ago. DO NOT PURCHASE this leather set EVER. It is no good, very poor quality of foam or filling which is insufficient. I have owed couches for over 15 years with no issues whatsoever. I just wanted something more modern and boy do I regret it. When you sit and try the floor model at Leon's it is very firm, do not think you are getting that when you purchased this set. Also when they delivered the sofa set they did not even put the leg straight great service. Do not bother wasting your time talking to a manager. Chris offered to take it back if I would pay half price to have the same problem or he would give me the name of someone to add more foam filling at my cost. OMG how times have changed. As if I would give them another penny after selling me a lemon sofa set. I will look to see if we have lemon laws in Ontario. One less customer!”

Helpful Report

Posted 6 days ago

“Do not buy at Leon’s Newmarket. The customer service is terrible and unacceptable. We just bought a new range and it came all scratched and when dealing with the manager Sue she was so rude and directed us with the manufacturer. The manufacturer said they would send Leon’s an email explaining it’s the store to give us a refund or new range and when we went back they gave us the run around that’s it’s not in them but the manufacturer. Until this day we have a damaged stove and no one would help. Tried reaching to Leon’s head office and nothing. Extremely upsetting on how they treat their customers. Sue should not be a manager as she has no professional manners when dealing with customers. Awful service. We purchased a fridge, stove and washing machine on that purchase and that’s the treatment we have received.”

Helpful Report

Posted 1 week ago

“Do not buy from Leon's. Not only is it terrible customer service, I waited three months for my appliances and finally received half of them and damaged. Now they are pushing back on getting me the appliances soon and I get to wait again. Save yourself a lot of headache and don't buy from them.”

Helpful Report

Posted 1 month ago

“Very rude client service at Laval store. Unhelpful staff with condescending attitude.”

Helpful Report

Posted 1 month ago

“Called and asked about stock on an item. I was verbally told 3 weeks from Edmonton to Kelowna. Ordered the in stock item as stated on the website. When checking out it let me choose from a date on a calendar for delivery day. Receipt clearly states delivery date as the day I chose. May 11. Minutes later I get a call from Leon's. "It will take 6-8 weeks to deliver to you, the truck container has to be full before they ship". I got lied to and tricked. 6 to 8 weeks delivery from Edmonton to Kelowna is just ridiculous. And they don't ship an item you buy until the truck leaving Alberta is full. Plus, it goes from Edmonton warehouse to Vancouver warehouse... Then to the city in BC. I was stupid to have believed them. And they won't refund. Beware!”

Helpful Report

Posted 1 month ago

“I bought a houseful of furniture, spent lots of money back in November 2024. Bedroom dressers and one nightstand were damaged, headboard came in the wrong co!or!! Leon's has brought replacement dressers 4 times and they were all damaged!! This is now the middle of April and I STILL DON'T HAVE A DRESSER!! They did finally give me my money back for the headboard and $100.00 for the damaged nightstand! Buyer beware!! This was my first time buying from Leon's and it will be MY LAST!!! DONT BUY FROM LEONS”

Helpful Report

Posted 1 month ago

“Unfortunately Leon’s is not much trustworthy .Don’t waste your money and time. It has been a month now that my dining set has been delivered but not usable because it’s missing 2 chairs that were initially sent to me mistakenly .when you pay the money, No one is there to take care of their own mistakes.I had the same issue for my fridge,Not recommended at all.”

Helpful Report

Posted 1 month ago

“We purchased a three-seater sofa from Leon’s about five months ago. Upon delivery, we noticed that the middle section was noticeably lower than the sides, and there were two scratches on the surface. We reported the issue and two inspectors from Leon’s came and confirmed that the sofa should be replaced. After months of waiting, a delivery truck finally arrived — but the driver briefly looked at the sofa and said it was fine, even claiming the replacement might be worse. He then left without completing the exchange. It is disappointing that a truck driver could override a decision made by Leon’s own experts. We expected better service and respect for our time and purchase.”

Helpful Report

Posted 1 month ago

“I ordered a dining table, but the tabletop was slightly damaged upon arrival. When I called customer service, they offered a partial refund, but I wanted a brand-new table. They told me I’d have to wait six weeks for a replacement! The hardware was taped outside the box with a torn plastic bag—not even inside the packaging. One screw was missing, and when I called, they told me to buy it from Home Depot. I went, but they didn’t even have the right size! The table also looked like it had been previously assembled, but customer service denied it. Overall, a terrible experience—poor quality control and slow service. I wouldn’t order from them again.”

Helpful Report

Posted 1 month ago

“Terrible furniture 2 couches in one year garbage never will i go back”

Helpful Report

Posted 1 month ago

“Leon s is horrible, mattress cant be returned or exchanged. Bought online, no returns. Just bad”

Helpful Report

Posted 2 months ago

“Purchases a couch beginning of January 24 2025. They said it would be delivered end of March . Now it’s end of March and they are saying it’s going to be another month. Ridiculous delivery times. I highly don’t recommend buying anything from Leon’s!!!”

Helpful Report

Posted 2 months ago

“Went into Leons in Moncton today looking for a recliner and met a very rude woman sales representative who explained the chair I was looking at was American made and that Leons was pulling all American products. I told I don't support boycott, I shop based on quality and price, she then told me I should go follow my wife who waslooking at something else and she then turned walked away. Disgusting customer service, I will never step foot in Leons again.”

Helpful Report

Posted 2 months ago

“I received a mattress that was unsealed and looked like it was not brand new.”

Helpful Report

Posted 2 months ago

“If I could give zero stars I would. Leons Pointe Claire owes me $46.25 for over 10 days, they assured me that once my item was delivered - the credit would be issued immediately on my card, I had to call the store 3x and each time - I was assured that I would receive my credit that same day, however today after calling again, I am now told that it will take 10 days by mail to receive a cheque. Management could not care less about informing me about this. If I had owed them $ - you can be sure, I would have been harassed by Leons head office. NOT AT ALL IMPRESSED BY THEIR CUSTOMER SERVICE!!”

Helpful Report

Posted 2 months ago

“After spending 3500 on a power recliner couch the switch and lights have gone out of it after less than 20 uses. Parts on order from China with no eta or responce from the parts manufactures as per leons. Sad that leons wouldn't pull a part from one from stock to keep a customer happy. Never again will i buy anything from leons!!!”

Helpful Report

Posted 2 months ago

“If I could give zero stars believe me I would. My fiancé and I had the worst experience ever. I bought her a couch that turns into a bed (not a hide a bed). The gentleman we spoke with said if we didn’t like it for any reason we could return it. My fiancé said it was hurting her back it was hurting mine too. I went back to the store five days later the gentleman we dealt with wasn’t there so I had to speak to another salesman. They told me to go to the return department in the back. The lady I spoke to said it couldn’t be returned even though I told her that’s what I was told. WILL NEVER SHOP AT LEONS AGAIN”

Helpful Report

Posted 2 months ago

“Perturbed that LG black stainless steel finish is wearing off on both fridge and stove doors where handles attach to respective doors. Do. NOT buy stainless or black stainless LG appliances and pay MORE for these pretty finishes! Buy boring, old-fashioned white enamel.”

Helpful Report

Posted 3 months ago

“I ordered a couch for delivery. It got delivered but they bent the bottom frame rail. That was way over a month ago. They sent a tech and a part is ordered so here I sit with crooked couch. Then I also ordered the stain protection. The guy comes out today and sprays the sealant on. Didn’t move my guitar which was right behind the couch and got over spray all over the floor and never cleaned the couch prior so he locked in cat hair which is what they say they would avoid doing.”

Helpful Report

Posted 3 months ago

“One of the worst experiences ever.”

Helpful Report

Posted 3 months ago

Leons Furniture is rated 2.2 based on 429 reviews