Login
Start Free Trial Are you a business? Click Here

Leons Furniture Reviews

2.2 Rating 585 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 585 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 47%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours

Write Your review

Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Leon’s furniture replied to my online review with the store manager’s contact information. I spoke directly with the store manager as directed by the public reply. The initial customer care public reply asking me to call was removed from the review platform after the offline conversation occurred. Once again, Leon is unwilling to resolve the issue, offering only excuses regarding the substandard furniture they delivered. Leon’s needs to make customer satisfaction their top goal by improving communication and resolving issues fairly.
Helpful Report
Posted 3 days ago
Bought two leather sofa's almost 2 years ago and took the warranty for them, submitted a claim in April and have yet to hear back from their company. Such a horrible customer service experience that I would not recommend them!
Helpful Report
Posted 5 days ago
called 2 weeks ago to leons foe a warranty issue. They informed me ZucoraHome was who I had to call. 45 min waiting they answered and told me a tech will get back to me....2 weeks later I call because no progress....40 min I finally get someone who said they will msg tech and someone will get back to me.....2 days later still nothing. Don't by an extended warranty from Leons Furniture and Zucora as well. This chair is to help with mobility issues now I'm stuck with nothing and no response.
Helpful Report
Posted 1 week ago
Dented fridge door but the delivery guys had trashed the box so it couldn't be proven who fault it was. I had to fight for a discount since I couldn't replace the door! Next...the wrong mattress was delivered while mine had been taken away. Then, followed by many mixed messages from the store manager and the CS desk, I finally kept the underpriced mattress and blocked their emails. Never again!!!!
Helpful Report
Posted 3 weeks ago
My experience with Leons was not a good one. I can say outrageous. I specifically went to the Showroom to find a comfortable, soft sofa, because I have medical problems with my spine. I didn't even take into account the design or color. At home I received the ugly sofa, but absolutely uncomfortable and extra firm, like a wooden plank. It has nothing to do with the one in the showroom. I feel cheated and robbed! Now I have an expensive, ugly and uncomfortable sofa. Not to mention that I ordered a dinner table online. Almost two weeks have passed and I haven't received it. I am very disappointed with Leons, I will never order again and I don't recommend the store to anyone!
Helpful Report
Posted 3 weeks ago
I bought what I thought were two sets of queen twinned box springs. I only received one set. I was told I only ordered two pieces . This is a blatant cheat! Who would buy half a box spring? And as usual the response form the always foreign employee told me I should have read the add better. Honest, competent service is done in Canada. We have been made to accept very low standards.
Helpful Report
Posted 1 month ago
Leon’s warranty really sucks It shouldn’t take 6 months to get a cushion for a chair Chair barely 6 months old and cushion fell apart
Helpful Report
Posted 1 month ago
I ordered a sectional in 2024. And purchased the extended warranty as we were assured worry free for 5 years. Within one year they had to replace it as wires were coming through and the black fabric was all ripping. Yoi would think that was amazing as did I....fast forward to now less than a year from receiving new one and same stuff happening. Called about our warranty and because it wasn't accidental damage not covered. Called store back and even though this new sectional isn't quite a year, they go by the original purchase date. They say this is normal wear and tear....Within less than a year....WRONG! This multi million dollar organization is too cheap to replace and make a customer satisfied. Unbelievable.
Helpful Report
Posted 1 month ago
I was sent a damaged range hood. Called and went to the store, was told both times there was nothing they could do, and I’m stuck with it. No return, no exchanges. 0 customer service, 0 return policy but 100% damaged items and 100% money wasted guaranteed!! I have to buy another one. Obviously I will get it from somewhere else.
Helpful Report
Posted 1 month ago
I dealt with one of customer service attendant, she told me that there is a warranty for the one I chose, then I paid the down payment, had an appointment for delivery, the while I am waiting she called me and told me that my furniture doesn’t have warranty, It’s disappointing
Helpful Report
Posted 1 month ago
Do not buy the Stampede leather sofa it is garbage and that is why it is always on sale. Do not think that Leon's cares. The fools will never get my business again!
Helpful Report
Posted 1 month ago
Very disappointing experience with the GE Profile PCS940YMFS range. The first stove was delivered damaged with a visible dent. We had to wait weeks for a replacement. After the replacement was finally delivered, the second stove has another issue — the oven makes a very loud and unusual noise. We paid over $2,400 including taxes for a brand-new appliance and expected quality. Instead, we received two defective units and continue waiting for a solution without knowing how much longer this process will take. The stove looks nice, but our experience has been extremely frustrating. Quality control has been poor, and the replacement process has taken far too long. I would strongly recommend inspecting and testing everything immediately after delivery.
Helpful Report
Posted 2 months ago
In mid April we picked out an electric recliner. Down payment was paid. We were told it was on the truck and will be here on April 30 which changed to May 11th then May 30. We returned and got Our money back. Please keep your word Leon’s. Was this coming on the boat from overseas. Looking elsewhere.
Helpful Report
Posted 2 months ago
Bought a slim over-range microwave from Leon’s last July. We picked out a Frigidaire because we thought it was a good brand and it matched the appliances in our newly renovated kitchen. The mounting hardware broke during installation and we are still waiting for Frigidaire to provide parts so we can mount and use our “new microwave. Leon’s provided no support because we installed it after the 48 hour warranty that Leon’s provides for its customers. A call to Leon’s confirmed they don’t care about their customers after 48 hours. Do not buy appliances from Leon’s unless you can install and test them within the 48 hours or you will be stuck dealing with a rep offshore somewhere.
Helpful Report
Posted 2 months ago
Purchased love seat and chair, one leg is missing, couple of other legs have scratches and the threads of the screws ruined during installation. It’s been over 3 weeks and no one in the CS can tell me when the replacement parts will arrive.
Helpful Report
Posted 3 months ago
They promised everything will be delivered on particular end up waiting for going two months now.
Helpful Report
Posted 3 months ago
I purchased a refrigerator from Leon’s and unfortunately it arrived with 2 dents, scratches, and an issue with exposed foam insulation. When I contacted customer service, I was told the unit would be replaced, but the earliest delivery date offered was Tuesday. I explained that this delay is not acceptable because I urgently need a working fridge for essential medical storage and for my baby’s milk. Despite this, I was told there was nothing that could be done and the Tuesday delivery could not be adjusted to a later time in the day when someone would be home. I am very disappointed with the lack of flexibility and support in this situation, especially given the urgency. This experience has caused significant inconvenience, and I am seriously reconsidering future purchases from Leon’s.
Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026 Leons Furniture 1 star review on 18th April 2026
Helpful Report
Posted 3 months ago
Never returned a simple request through email. Bought elsewhere due to no reply. Will not go there again
Helpful Report
Posted 3 months ago
Delivery date was set, then confirmed the day before by the store. The day of it was cancelled, they didn't tell me though I can to call asking when they stove was coming since it was after 2pm by then.new date was set for over a month out, but was assured I'd be getting it before then. No call. No email. No update. And to call again and now it will be another week because that date does work for me. Terrible communication. Will not be buying from them or recommending them to anyone ever.
Helpful Report
Posted 4 months ago
Terrible issue with dining room chairs purchased 2 1/2 years ago and barely used are falling apart. We paid extra to have the chairs assembled at the store but did not pay for the extended warranty. Therefore the store will not do anything for us! I suggest never to buy at this store!Terrible business !
Helpful Report
Posted 4 months ago
Leons Furniture is rated 2.2 based on 585 reviews