Leons Furniture Reviews - Read 496 Genuine Customer Reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

“Oleksii L is the sales associate who accommodated us. Discreetly, he follows wherever we check items in the store. He only answers our questions and no further options given unless we ask about the other items. He was unnoticeably seen sleeping in one of the sofa furnitures as well. We purchased a three-seater sofa with ottoman on September 17, 2025, where he confirmed that the ottoman will arrive and be delivered within two weeks. We have chosen this item because of the size and durability. There was another option of the same however, he mentioned it will arrive after a month. We opted for the first one which will come and be delivered in two weeks. He mentioned that he will call us to give update about the ottoman but it never happened. Customer service is poor, and below expectation as a customer service provider. Up to this date (November 4, 2025), we haven’t received that one ottoman item. We made several calls to the store to speak to him, it’s either he’s not on duty or attending other customer. We only spoke to home once saying that the item is not yet here in Edmonton and it will take another month. He only apologize once which is so insincere, for the sake of saying “I can’t do anything about it”. We also speak to another customer care person over the phone explaining our whole situation and she mentioned that the item is in the store since Monday (November 3, 2025), and to only asked if we want it to be delivered or if we want to pick it up. She has no clue of what is she asking and saying to us after mentioning our concern. We have no words to describe how terrible the customer service of your brand.”

Helpful Report

Posted 1 day ago

“We were told that if we purchased a leather sectional that it would be conditioned with leather protection and they would include a leather conditioning kit. After purchasing the sectional for over 4 k we were told the leather conditioning is not included because we did not purchase the warranty. The sales lady never said we had to purchase the warranty to get the leather conditioning kit. When I called and spoke to the assistant customer service manager she was incredibly rude and didn’t even try to rectify the situation. We will never ever purchase anything from Leon’s again. Customer service is garbage.”

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Posted 3 days ago

“Utterly disgraceful. I purchased a full sectional, a large snuggle chair, and a 75-inch TV from Leons Furniture, spending several thousand dollars. During delivery, the driver and laborer were clearly at odds and unable to work together. In the process, they backed the truck into my deck railing, causing visible damage. When I reported it, the service manager told me, “We fired the old guy,” referring to the driver. The general manager assured me, “Just get us a quote — we’ll send it to legal, and they’ll issue a cheque once they process it.” He even confirmed, “The driver already let us know and showed us the photos.” I went a step further and provided video evidence of the incident. For weeks, I was told “the lawyers are dealing with it.” Nearly a month later, I’ve now learned they never intended to resolve it at all. It’s deeply disappointing to see a company of this size refuse to take responsibility — especially when the evidence is crystal clear. Based on this experience, I have no confidence they would honor any warranty or service commitment going forward.it truly makes one worried about the extended insurances we purchased Be warned: they damage your property, delay, and deflect until you give up. Absolutely unacceptable.”

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Posted 3 days ago

“Furniture is very poor quality and issues with mold on the first bed frame slats, second sent arrived made from scrap wood which was so bent and twisted nothing sat flat. The wood itself had evidence of sitting on a scrap pile somewhere outside as it was covered in dirt. Customer service stated that this was normal, if you have seen slats from IKEA that’s quality! Which is what Leon’s claim to sell. My advice is shop around and because these items are made in a country were quality control doesn’t happen. The best interaction we had during the whole process was the delivery driver who was super friendly, that’s the only positive thing I can say”

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Posted 3 days ago

“We purchased a living room set from Leon’s on August 3, 2025, and were told it would arrive in 6–8 weeks. By October, we still hadn’t heard anything. Every time we called, no one could give us a delivery date, and multiple promised call-backs never happened. Eventually, we learned that 86 stores were pulling from one factory, our couch hadn’t even been made yet due to fabric issues, and our order wasn’t on the shipment. I even asked to cancel, but later got a call confirming our furniture was finally on the next load. (Thank you Jennifer for being the only one that was transparent and actually returned a call!) We finally received our set on October 31, and while the delivery drivers were fantastic and right on time, the poor communication and lack of transparency from the store made the experience very frustrating. Our frustration wasn’t about the delay, we understand that things happen that aren’t always in your control - it was about the broken promises, lack of updates, and unprofessional handling of our order. Leon’s Kingston really needs to improve customer communication and honesty. Sadly after years of being a Leon’s customer, you have lost our trust and we won’t be back. I only hope that you take this feedback and fix it so that your next customer doesn’t have the same unfortunate experience.”

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Posted 5 days ago

“Absolutely the worst customer experience ever. Two sets had many unacceptable issues. Instead of aknowledging, they argue and puch back. do yourself a favour and stay away.”

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Posted 1 week ago

“I used to like this store but their stuff is poorly made. I purchased a sofa over a 1yr ago and within 6mnths it was falling apart it was under manufacturer warranty and they fixes it and now the other arm is broken. Never again will I buy anything from them.”

Helpful Report

Posted 1 week ago

“Utterly disgraceful. I purchased a full sectional, a large snuggle chair, and a 75-inch TV from Leons Furniture, spending several thousand dollars. During delivery, the driver and laborer were clearly at odds and unable to work together. In the process, they backed the truck into my deck railing, causing visible damage. When I reported it, the service manager told me, “We fired the old guy,” referring to the driver. The general manager assured me, “Just get us a quote — we’ll send it to legal, and they’ll issue a cheque once they process it.” He even confirmed, “The driver already let us know and showed us the photos.” I went a step further and provided video evidence of the incident. For weeks, I was told “the lawyers are dealing with it.” Nearly a month later, I’ve now learned they never intended to resolve it at all. It’s deeply disappointing to see a company of this size refuse to take responsibility — especially when the evidence is crystal clear. Based on this experience, I have no confidence they would honor any warranty or service commitment going forward.it truly makes one worried about the extended insurances we purchased Be warned: they damage your property, delay, and deflect until you give up. Absolutely unacceptable.”

Helpful Report

Posted 2 weeks ago

“I bought a sofa snd chair. The chair cost $800.00. After they delivered it I noticed that the flap in the back was made wrong and did not meet the velcro. The flap sticks out, also the thread is coming undo. They offered me.$100.00. That is ridiculous!”

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Posted 2 weeks ago

“I went to Leons to buy a new bed around Oct8th 2025. I tried a few beds instore and found one that seemed comfortable, it was a Beautyrest \medium firm. I have stage 4 COPD so i am in bed about 20hrs a day because i cannot do much of anything, also on oxygen, So the bes in the store felt good, But the one i got delivered was not the same, It was vert firm and hurt my back and side after a few hrs. So I contacted them and told them, They said i need to keep it longer but i argued it was causing me pain. So they agreed to let me pick a new bed, But they said i can only do it once. I never worried about it because what's chances i get another bed that sucks. So i lay on 3or 4 beds at leons, i found 2 i liked but the sales lady said can i made a recommendation .So i said yes. I was looking at a plush bed because i read they were softer. But never had one before. She pick out this bed by a company that they get private beds made and she said she has the same bed. I laid on it for 5-8 mins ,, sat up on it, and sat on edge. felt good and had supprt .Well once again, I get my bed and once again don't feel nothing like the one i bought. The bed sinks in to the bottom , the plush has no support at all, lay on your side and feel something hard , On the edge the bed sinks right down to the next section of the bed, But i cannot take it back.Leons refuses to do a 2nd return even though it is junk, So i called the comany who made the bed and they phoned me back , WE talked i told him everything and he said he will contact the store to try to get me a new mattress,, I can say Mr Moore from Rest On It mattress is going out of his way to help me because Leons could care less, I know once i am done with this matress I will never deal with leons again.Now i remember why we stopped going there 10yrs ago,”

Leons Furniture 1 star review on 15th October 2025

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Posted 3 weeks ago

“Bought a stove a year ago . It has been repaired 4 times and still doesn't work. Purchased the extended warranty but that didn't seem to matter at all . Was told we wouldn't be getting a replacement because once it leaves the store it's our problem. Save your money and the heart ache go somewhere else.”

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Posted 3 weeks ago

“Bought some living room furniture from leons with extra insurance policy for damages which the sales team determinethat i shouldget it .after a few months the recliner on the arm starts to peel .call for service I was told its wear and tear which that particular part is not cover. Be aware of leons sales tactics with selling you insurance. It's a scam which they will denied repair after .”

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Posted 4 weeks ago

“Been a customer for years just got a reclining sofa it was hard and stinks I tried to exchange for a more expensive model they refused me and said I can't so now I'm stuck with a uncomfortable stinky couch not happy at all”

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Posted 1 month ago

“I am very dissatisfied with Leon’s but chairs for for the dining room had to return one was broken Mike, who was manager told us he’d order another one. It would be in within the week two weeks later I have to phone the store all day long. Nobody answered!! so we drove to the Leon’s on Taylor Road where we purchased the chairs. They take one out of the box. Give it to us drive all the way home. Find out. It’s broken in two places call back very displeased with the service and the product they expect us to come all the way back For the third time to get another chair. And telling anybody who wants to shop at Leon’s think twice go to Stoney Creek furniture I should’ve stayed with that place and not allowed him to go to Leon’s.”

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Posted 1 month ago

“I went into Leon’s today, no sales person approached and offered to help, so I assumed that they were all busy. Found an appliance I wanted to purchase. Went to the front desk. One lady was assisting a customer and the other stood staring at her computer screen as if she couldn’t see me. So I said may I have some assistance. She looked at me and said that she’s busy and someone is else would help me and that I only just approached the desk and that I should wait. What happened to Customer Service, this is not the first time I’ve experienced poor service from Leon’s on Stone Church Road. Clearly they are makiny so much money. Will not be going back.”

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Posted 1 month ago

“We purchased a three-piece sofa set. The single sofa came okay, the loveseat came with one recliner motor dead, and the three-seat sofa came crooked: the right seat is on an angle, and there is a big gap between it and the rest (about 1.5"). So the Leon's sent two technicians, and the motor on the loveseat was replaced. The three-seat sofa was replaced. The new one we got was even worse than the first one, plus the motor sounds like it's about to die. The technician came again, and they sent a replacement sofa. Just this time the delivery guys checked it on the driveway and found it was worse than the other two sofas, so they didn't even bother to bring it in. They took it back. The forth sofa has been send and replaced and it has the same defect as others. Another thing, when we bought this set, the salesperson sold us a warranty that doesn't exist. The warranty was for the fabric after treatment, but later we figured out that they don't do the treatment for this type of fabric, so we had to fight with them to cancel the warranty. Now we are going through a long process to cancel these purchases. So after two month they finally refund the money and took back the sofas. The bottom line is the quality is really bad. What you see is not what you get.”

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Posted 1 month ago

“My senior mother bought a fabric headboard and mattress set, only to find an active adult and now eggs in the fabric: velcro and stitching and staple folds/closing. The bug ran back up inside the bed head. It was not on the outside. I called and they denied that it was delivered that way. I am still seeking a solution in favour of my mother.”

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Posted 1 month ago

“I ordered a set of living room couch and chairs in july. it was not in store was need to be sent from manufactor. I ordered in july and the sale person said should be there by the 1st week of October. I then get one email moving to end of October and then a second email advsing that order now End of november. This is not very good customer service couse if I knew I might have to wait almost a half year for my stuff I would of went else were and I cant cancell as it will be store credit and why would I want to keep my money there were they sure dont care about their customers”

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Posted 1 month ago

“Bought another mattress under a partial return due to sleep issues. Invoice does not say what I ended up buying, just a number. Did not find out what I purchased until delivery. I was looking at Tempur-Pedic and ended up with a Serta, nowhere near the same. This Serta is listed as medium but it is as hard as my floor. Could not even sleep on it at all. Poke it with your finger, feels soft but try laying on it, totally different feel. Over $2250.00 for a useless item. Salesman was in a hurry to get me out of the store and not deal with me. Showed me 2 mattresses and wrote it up. I would take my old mattress back, at least I could get 2-3 hours sleep even with back pain after. Trying to contact them about this but doubtful.”

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Posted 1 month ago

“Bought a sofa set and the materials are in poor quality, it started getting little bubbly on itand looks old , I called Leon several times and they said that they cannot do anything about it , though it is still under warranty and less than 6 months. Do not recommend Leon's Furniture”

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Posted 1 month ago