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Leons Furniture Reviews

2.2 Rating 594 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 594 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Unacceptable experience with a loveseat purchase — buyer beware We purchased a loveseat from Leon’s and discovered concealed damage shortly after delivery. We promptly provided photographs, and Leon’s arranged a replacement. Unfortunately, the replacement loveseat also had concealed damage. Leon’s then arranged for repairs. However, the process involved significant delays and required multiple follow-ups from us to obtain updates. Although we were shown photographs of the completed repair, the workmanship was unacceptable when we inspected the loveseat in person. The manufacturer later advised us that the loveseat was defective and could not be repaired. As a result, we had to proceed with another replacement. We would have preferred a refund, but Leon’s sales agreement stated that furniture sales were final and that refunds were generally not available after delivery, subject to the agreement’s applicable exceptions and warranty provisions. We recommend reading all terms and conditions carefully before buying. This entire matter took approximately three months to resolve. It consumed considerable time and required repeated effort on our part to obtain information and move the resolution forward. Throughout the process, we felt there was a lack of empathy and understanding that our time was important. We should not have had to repeatedly request updates, explain the inconvenience, or push for an appropriate resolution after receiving defective merchandise more than once. We also submitted a formal complaint to Leon’s corporate office. We were advised that the store was independently owned and operated. To date, we have not received any response from the owners regarding our complaint. While product defects can occur, Leon’s sales agreement provided for addressing covered defects through repair or replacement rather than necessarily through a refund. Based on this experience, we are dissatisfied with both the product and the customer service we received, and we will not purchase furniture from Leon’s again.
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Posted 20 hours ago
Stay away from money grabber. One of the worst customer service experiences I’ve had. When they are selling you a product, the staff are extremely friendly and helpful. However, once the sale is completed and you need assistance with an exchange, the experience is completely different. There was no effort to understand the situation or find a reasonable solution—only repeated references to their policy, with absolutely no flexibility. It left me with the impression that making the sale is much more important than keeping the customer satisfied. Good customer service shouldn’t end once the payment is made. Based on my experience, I would not recommend Leon’s Furniture.
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Posted 1 week ago
Ordered furniture for almsot 2 months now and nothing was delivered yet. Kept calling for the updates and waiting. Customer service wasn't helpful at all. So many people have to talk too with only 1 question just to update the right address they supposed to deliver. Very bad experience for me as a first time home buyer and first time buying my own furniture. All in all I regret ordering all my furniture in this company. Hopefully all my furniture will come in good shape and on time oh ooops! it's already been almost 2 months I been waiting! lol
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Posted 1 week ago
I purchased a power recliner for my husband who's in long term care on a Saturday. He tried to get out of it by pulling himself to the foot rest and the chair tipped over on him. They immediately removed the chair, it was for safety. I picked it up thinking I will just return it. I called Leon's Monday to explain and they informed me there was a fifty percent restocking fee. I was shocked. That is unreasonable and I think people should know As they don't mention that. Add that to the already investigation that's going on with them...
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Posted 1 week ago
Terrible customer service. Bought a sofa and chair, both had imperfections and faulty frame. They sent a technician to see if the stains were fixable and it was not so they had to replace it. Waited a week to get replacement, the sofa was fine but the chair had stains again and a faulty reclining mechanism. Once again they sent the same technician and couldn't fix it. I had to wait for replacement again. Finally after waiting 15-20hrs for delivery and 2 technician visits, I got both pieces. I wanted a discount for the inconvenience that they have put me through but Customer Service would only come back with 15% store credit. I will not be buying from them again so what good is a store credit?? No Thx! I'm a new customer and this is how they treat any customer? Leon's obviously does not stand behind their product and does not have any customer service whatsoever. I've had to endure the inconvenience due to them sending out damaged product in hopes that I did not care or notice.
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Posted 2 weeks ago
the warranty is not honoured and after speaking to 2 managers with a promise to fix the problem nothing has been done and contacting them becomes impossible so the only way to get service is through SMALL CLAIMS COURT THIS IS A NO STAR COMPANY
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Posted 3 weeks ago
Very disappointing experience with Leon’s Furniture Barzak Mall Calgary. Their website advertises that appliances will be delivered within one week, but it has now been over two weeks and refrigerator still hasn’t been delivered. What made the experience even more frustrating was the lack of professionalism from both the sales staff and the sales manager. Instead of providing clear communication and timely updates, they failed to manage the situation professionally. Advertising delivery timelines that are not being met, combined with poor customer service, damages customer trust and gives this store a poor reputation. I hope Leon’s takes this feedback seriously, improves its customer service, and ensures customers receive accurate delivery information in the future.
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Posted 3 weeks ago
Leon’s furniture replied to my online review with the store manager’s contact information. I spoke directly with the store manager as directed by the public reply. The initial customer care public reply asking me to call was removed from the review platform after the offline conversation occurred. Once again, Leon is unwilling to resolve the issue, offering only excuses regarding the substandard furniture they delivered. Leon’s needs to make customer satisfaction their top goal by improving communication and resolving issues fairly.
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Posted 1 month ago
Bought two leather sofa's almost 2 years ago and took the warranty for them, submitted a claim in April and have yet to hear back from their company. Such a horrible customer service experience that I would not recommend them!
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Posted 1 month ago
called 2 weeks ago to leons foe a warranty issue. They informed me ZucoraHome was who I had to call. 45 min waiting they answered and told me a tech will get back to me....2 weeks later I call because no progress....40 min I finally get someone who said they will msg tech and someone will get back to me.....2 days later still nothing. Don't by an extended warranty from Leons Furniture and Zucora as well. This chair is to help with mobility issues now I'm stuck with nothing and no response.
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Posted 1 month ago
Dented fridge door but the delivery guys had trashed the box so it couldn't be proven who fault it was. I had to fight for a discount since I couldn't replace the door! Next...the wrong mattress was delivered while mine had been taken away. Then, followed by many mixed messages from the store manager and the CS desk, I finally kept the underpriced mattress and blocked their emails. Never again!!!!
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Posted 1 month ago
My experience with Leons was not a good one. I can say outrageous. I specifically went to the Showroom to find a comfortable, soft sofa, because I have medical problems with my spine. I didn't even take into account the design or color. At home I received the ugly sofa, but absolutely uncomfortable and extra firm, like a wooden plank. It has nothing to do with the one in the showroom. I feel cheated and robbed! Now I have an expensive, ugly and uncomfortable sofa. Not to mention that I ordered a dinner table online. Almost two weeks have passed and I haven't received it. I am very disappointed with Leons, I will never order again and I don't recommend the store to anyone!
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Posted 1 month ago
I bought what I thought were two sets of queen twinned box springs. I only received one set. I was told I only ordered two pieces . This is a blatant cheat! Who would buy half a box spring? And as usual the response form the always foreign employee told me I should have read the add better. Honest, competent service is done in Canada. We have been made to accept very low standards.
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Posted 2 months ago
Leon’s warranty really sucks It shouldn’t take 6 months to get a cushion for a chair Chair barely 6 months old and cushion fell apart
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Posted 2 months ago
I ordered a sectional in 2024. And purchased the extended warranty as we were assured worry free for 5 years. Within one year they had to replace it as wires were coming through and the black fabric was all ripping. Yoi would think that was amazing as did I....fast forward to now less than a year from receiving new one and same stuff happening. Called about our warranty and because it wasn't accidental damage not covered. Called store back and even though this new sectional isn't quite a year, they go by the original purchase date. They say this is normal wear and tear....Within less than a year....WRONG! This multi million dollar organization is too cheap to replace and make a customer satisfied. Unbelievable.
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Posted 2 months ago
I was sent a damaged range hood. Called and went to the store, was told both times there was nothing they could do, and I’m stuck with it. No return, no exchanges. 0 customer service, 0 return policy but 100% damaged items and 100% money wasted guaranteed!! I have to buy another one. Obviously I will get it from somewhere else.
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Posted 2 months ago
I dealt with one of customer service attendant, she told me that there is a warranty for the one I chose, then I paid the down payment, had an appointment for delivery, the while I am waiting she called me and told me that my furniture doesn’t have warranty, It’s disappointing
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Posted 2 months ago
Do not buy the Stampede leather sofa it is garbage and that is why it is always on sale. Do not think that Leon's cares. The fools will never get my business again!
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Posted 2 months ago
Very disappointing experience with the GE Profile PCS940YMFS range. The first stove was delivered damaged with a visible dent. We had to wait weeks for a replacement. After the replacement was finally delivered, the second stove has another issue — the oven makes a very loud and unusual noise. We paid over $2,400 including taxes for a brand-new appliance and expected quality. Instead, we received two defective units and continue waiting for a solution without knowing how much longer this process will take. The stove looks nice, but our experience has been extremely frustrating. Quality control has been poor, and the replacement process has taken far too long. I would strongly recommend inspecting and testing everything immediately after delivery.
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Posted 3 months ago
In mid April we picked out an electric recliner. Down payment was paid. We were told it was on the truck and will be here on April 30 which changed to May 11th then May 30. We returned and got Our money back. Please keep your word Leon’s. Was this coming on the boat from overseas. Looking elsewhere.
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Posted 3 months ago
Leons Furniture is rated 2.2 based on 594 reviews